EE Brightbox User Manual page 41

Field
Broadband Type
Broadband State
Link Rate
(Fibre/Ethernet
Broadband Type
Only)
Internet State
Time Connected
Description
For EE ADSL broadband connections, this field should
display a value of ADSL. For EE Fibre broadband
connections a value of 'Fibre/Ethernet' should be
displayed. If the wrong Broadband Type is displayed, you
can migrate to the correct type (ADSL or Fibre/Ethernet)
on the Basic Set-Up > Broadband Settings >
Migration Wizard page.
This field indicates the status of the ADSL broadband
connection. The field will display 'Connected' if the router
has successfully synchronised with the exchange. The
field will display 'Disconnected' if the router is unable to
detect a broadband signal or is still synchronising with the
exchange.
If this field displays 'Disconnected' please check your grey
broadband cable is connected to the DSL socket on your
router and the other end of the cable is connected to the
DSL socket on the telephone filter. Ensure the filter is
connected to the master telephone socket. Also see
chapter 8: troubleshooting on page 198
For Fibre broadband customers a value of 'N/A' will be
displayed here.
This field displays the physical link speed of the
Fibre/Ethernet connection. The value will generally be
100Mbps. Please note that this is the physical link rate of
your connection and not the download speed available
over your Fibre broadband service.
This field will only be visible if the 'Broadband Type' value
is 'Fibre/Ethernet', and should not be visible if you are
using EE ADSL broadband.
This field indicates the status of the Internet connection.
If a connection to the Internet is available then this field
will display a value of 'Connected'. The field will display a
value of 'Disconnected' if the router is unable to establish
a connection to the Internet.
If this field displays 'Disconnected' please check your
Broadband Username and Broadband Password on the
Basic Set-Up > Broadband Settings page is correct.
Also check the other settings on the Broadband
Settings page to ensure these are correct for your EE
ADSL connection. Also see chapter 8: troubleshooting on
page 198
This field displays the length of time the Internet State
has been in the 'Connected' state in
Hours:Minutes:Seconds format. If the Internet State is
EE Bright Box User Manual
41