Unable To Establish A Wireless Connection With The Router - EE Brightbox User Manual

Encapsulation is 'VC MUX' (for ADSL broadband only)
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Internet IP Address is 'Dynamic'
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DNS IP Address is 'Obtain from ISP'
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MTU is '1492'
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Make any necessary changes and click Save Settings to apply. Navigate back to the
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Status page and check to see if the 'Internet State' displays 'Connected' and an 'Internet
IP Address' is visible. If so, try to display a page in your web browser.
Check that any firewall or anti-virus software isn't blocking your Internet connection on
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your local computer. Temporarily disable your firewall or anti-virus software to see if this
makes a difference. Remember to re-enable the software after you have tested this,
otherwise you may leave your computer vulnerable.
If none of the above works, you may wish to restore your Bright Box router to factory
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default settings. To do this, use a paper clip of similar object and hold down the reset
button on the back of the router for about 6 seconds before releasing it. The router will
be restarted. It will take about 5 minutes before your Internet connection is
automatically restored. If this doesn't happen you can manually update your broadband
username and password to make a connection to the Internet. See page 179 for further
details.
Unable to establish a w ireless connection w ith the router
If you are having problems establishing a wireless connection, you might want to check the
following:
Check to see if the wireless software on your computer can see the Bright Box wireless
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network. Your Bright Box router's wireless network name is displayed on the sticker on
the bottom of the router and on the 'KEEP MEE' card that came with the router.
If your wireless software can see other wireless networks, but not the Bright Box wireless
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network name then move your computer closer to the router, about 6 feet away.
If you still cannot see the wireless network name, then double check that the Wireless
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light on the front of the router is lit. If it is not lit, then connect your computer to the
router using the black Ethernet cable. Login to the router admin pages and navigate to
the Basic Set-Up > Wireless Settings page and check that the 'Enable or disable
wireless' option is set to 'Enable'. If not, set to 'Enable' and click Save Settings. See
How to enable or disable wireless on page 63.
Check that the 'Broadcast SSID' option is set to 'Enable' on the Basic Set-Up >
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Wireless Settings page. If not, set to 'Enable' and click Save Settings.
Check that the 'Wireless Channel' is set to 'Auto' on the Basic Set-Up > Wireless
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Settings page. If the channel is set to 12 or 13, change it back to 'Auto' and click save
settings.
If you can see your wireless network but cannot connect to it – and you have an old
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wireless adapter, check that the adapter supports WPA or WPA2 wireless security modes.
If the adapter only supports the older WEP security standard you will either need to
purchase a new adapter, or alternatively set up the router in WEP wireless mode. See
How to change to wireless WEP mode on page 72 for further details.
If you try to connect to your router's wireless network and see a 'Network Security Key
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Mismatch' error or 'Invalid Password' message, you might want to double check that you
are entering the correct wireless password. The wireless password for your router is
displayed on the sticker on the bottom of the router and on the 'KEEP MEE' card that
came with the router. The password is also case sensitive, so ensure that the Caps-Lock
is not engaged.
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