Unable To Connect To The Internet - EE Brightbox User Manual

If the 'DHCP Enabled' value displays 'No' (or 'Configure IPv4' isn't 'Using DHCP' on a Mac)
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then your computer might be using a static IP address rather than DHCP. Change your
network settings to 'Obtain an IP Address Automatically' (on Windows) or 'Using DHCP'
on Mac OS X.
If the IPv4 Address displays 169.254.x.x then your computer has had trouble
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communicating with the router's DHCP server – reboot your computer and restart the
router before trying again.
If you're connecting to the router over a wireless connection, try connecting to the
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router with the black Ethernet cable supplied with the Bright Box.
Close your browser window and re-open the browser, attempt to access 192.168.1.1
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again.
If you have previously used another router prior to the Bright Box, clear your browser's
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temporary Internet files, cookies and cache and try to log in to 192.168.1.1 again.
Check that your web browser isn't configured to establish a dial-up connection. In
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Internet Explorer you can find this setting in Internet Options and clicking the
Connections tab. Internet Explorer should be set to 'Never Dial a Connection' (or this
option should be greyed out).
Check that your web browser isn't configured to use a Proxy Server. In Internet Explorer
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you can find this setting in Internet Options and clicking on the Connections tab.
Click on LAN Settings and ensure that the 'Use a Proxy Server...' box is unticked and
that 'Automatically detect settings' is ticked.

Unable to connect to the Internet

If you are able to access the router admin pages, but cannot get a connection through to the
Internet then either there is a problem with your broadband line, or your router is not
correctly configured to connect to EE Broadband. See Chapter 3: Installation for more
information on setting up your Bright Box.
For ADSL Broadband: Check that one end of your grey broadband cable is connected to
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the DSL port at the back of the router.
For ADSL Broadband: Check that the other end of your grey broadband cable is
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connected to the DSL port on your microfilter.
For ADSL Broadband: Check that your microfilter is connected to your telephone socket,
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ideally the master socket in your house
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