Testing Installation Of The Ims Client; Checking And Observing Ims Operation - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

Testing Installation of the IMS Client

If the above details have been followed, after the end user has logged back onto their PC workstation
and opened Outlook, complete the following steps to verify that the IMS Client has correctly connected to
the IMS Server .
Typically when starting Outlook if there is a connection error, a message should be received while
Outlook is starting, asking for a user name and password.
1. In Outlook select Tools > Integrated Messaging.
If the IMS Client has connected you should only have the option to Disconnect. If this is the case
you have successfully installed the IMS Client on the workstation.
2. A further indication will be a Telephone Icon in the mail message. If the Client has not been
installed, this icon will not be displayed.

Checking and Observing IMS Operation

It is useful to check that the IMS Account has logged onto the Exchange Server correctly.
To check and observe IMS operation:
1. On the Exchange server, open the Exchange Administration Manager.
2. Expand the Server Name and Mailbox Store.
3. Select Logons and locate the IMS account name. Only logged on accounts are displayed.
4. Select Mailboxes to view IMS messages being received and sent.
5. Leave a voicemail message in an IMS user's voice mailbox.
6. After hanging up you should notice that for a brief time the Total Items field for the IMS mailbox
increases by 1. The message is then sent from the IMS mailbox to the user's mailbox, whose
Total Items increases by 1. By default there should be no messages left in the IMS mailbox.
Voicemail Pro Installation and Maintenance Guide
IP Office
Installing the Integrated Messaging Service
15-601063 Issue 15b (31 May 2006)
Page 93