Voicemail Pro Installation And Maintenance Guide; Giving Users Remote Access To Voicemail; Overview; Giving All Users Access From Any Extension - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

Giving Users Remote Access to Voicemail

Overview

By default a user can dial *17 to log in to voicemail from their own extension.
A user mailbox cannot be accessed from any other location (internal or external) until a
voicemail code has been set for the mailbox. This access code is set in the IP Office Manager. For more
information, see the IP Office Manager help or User Guide.
If you set a voicemail access code, you can then give a user access to their mailbox from locations other
than their office desk. When they call the mailbox, they will be prompted to enter the access code. For
more information, see:


Giving All Users Access from Any Extension



Giving a Specific User Access from Any Extension


Giving Users Voicemail Access from an External Location
If direct access is required a specified location can be set up as a trusted location. The caller then does
not need to enter an access code. This is not supported by Voicemail Pro Intuity mode mailboxes. For
more information, see Giving Users Access from a Trusted Location and Giving Users Direct Voicemail
Access from a Trusted External Location
Note

This requires that an incoming call provides a matching CLI.
Giving All Users Access from Any Extension
To give all users access to voicemail from any extension you need to set up a short code and then any
user can dial the shirt code from any extension. They will be prompted for their mailbox number
(extension number) and voicemail code.
To give all users access from any extension:
1. Set up a short code, for example *98:

Short Code: *98

Telephone Number: ?Anonymous (note no quote marks)

Line Group ID: 0

Feature: VoicemailCollect
Giving a Specific User Access from Any Extension
So that a specified user can log into their voicemail from any extension, you first need to set up a short
code, for example *90 and associate it with the user's extension number, for example 201. The user with
extensions 201 can then dial *90 from any extension and enter their voicemail code to collect their
voicemail messages.
To give a specific user access from any extension:
1. Set up a short code, for example:

Short Code: *90

Telephone Number: "?Extn201" (include quotation marks)

Line Group ID: 0

Feature: VoicemailCollect

Voicemail Pro Installation and Maintenance Guide

IP Office 15-601063 Issue 15b (31 May 2006)
Page 167