Troubleshooting; Common Product Questions - Horizon Fitness ELITE AFG T4 User Manual

T R O UB LE S HO O T IN G

COMMON PRODUCT QUESTIONS

ARE THE SOUNDS MY TREADMILL MAKES NORMAL?
All treadmills make a certain type of thumping noise due to the belt riding over the rollers, especially new
treadmills. This noise will diminish over time, although may not totally go away. Over time, the belt will
stretch, causing the belt to ride smoother over the rollers.
WHY IS THE TREADMILL I PURCHASED LOUDER THAN THE ONE AT THE STORE?
All fitness products seem quieter in a large store showroom because there is generally more background noise
than in your home. Also, there will be less reverberation on a carpeted concrete floor than on a wood overlay
floor. Sometimes a heavy rubber mat will help reduce reverberation through the floor. If a fitness product is
placed close to a wall, there will be more reflected noise.
WHEN SHOULD I BE WORRIED ABOUT A NOISE?
As long as the sounds your treadmill makes are no louder than a normal conversational tone of voice, it is
considered normal noise.
TROUBLESHOOTING - TREADMILL
Your treadmill is designed to be reliable and easy to use. However, if you experience a problem, please reference the
troubleshooting guide listed below.
PROBLEM:
The console does not light up and/or the belt does not move.
SOLUTION:
Verify the following:
DOES THE RED LIGHT ON THE ON/OFF SWITCH LIGHT UP?
IF YES:
• Double check that all connections are secure, especially the console cable. Unplug and reconnect the console
cable to verify.
• Make sure the console cable is not pinched or damaged in any way.
• Turn the power off, unplug the power cable and wait 60 seconds. Remove motor cover. Wait until all red LED
lights have gone off on the motor control board before proceeding. Next, verify that none of the wires connected
to the lower board are loose or disconnected.
IF NO:
• Verify that the outlet the machine is plugged into is functional. Double check that the breaker has not tripped,
it is on a dedicated 20-amp circuit, it is not on a GFCI equipped outlet, and it is not plugged into a power
strip/surge protector or extension cord.
• The power cord is not pinched or damaged and is properly plugged into the outlet AND the machine.
• The power switch is turned to the ON position.