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Chapter 6: Voice Mail Configuration
For Exchange 2003, you must configure first and last names in the Exchange user
account to be the same as the AltiServ extension first and last names. For Exchange
2007, you must configure the extension number in the Exchange user account to be the
same as the AltiServ extension number.
Complete configuration details are given in the chapter "Microsoft Exchange Integration"
on page 357.
You may choose an option when you install AltiServ, and you may change the option
later without having to shut down AltiServ.
Parameter
Disabled
Synchronize with
Exchange 2003/2007
Bridged Access to
Exchange 2007
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MAXCS ACC 6.0 Administration Manual
Description
Disables Exchange integration.
Allows a two-way synchronization between a user's Altiserv
voice mail and the user's Outlook-readable mail messages
with their attached .wav files in the user's inbox. When e-mails
or voice mails are deleted from one server, they are
automatically deleted from the other server as well. (This is
what previous AltiGen releases have offered.)
If you choose this option, type in the Exchange 2003/2007
Client Access Server IP address or DNS name.
Through bridged access integration, via a SIP connection,
AltiGen's voice mail will provide an option to the user to
directly access the Exchange 2007 Speech Enabled Attendant
(by pressing 7 in extension voice mail after entering the
password).
Note: If Exchange server is offline or down, the user pressing
7 will hear an error message, "This voice mailbox is not
accepting new messages at this time." All other VM features
will still function, as they are provided by the MAXCS system
and not Exchange server.
This is a system wide option.
If you choose this option, enter the IP address of the Exchange
2007 Unified Messaging Server or the server's DNS name.
Note: If Bridged Access is configured, the user's Exchange
voice mails are not accessible from the AltiServ voice mail
features. No synchronization is provided in this option.
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Troubleshooting
