Altigen MaxReports Manual page 44

• All WG(s) Inbound Calls—Number of inbound workgroup calls answered
• All WG(s) Outbound Calls—Number of outbound workgroup calls made
Direct Inbound Calls—Number of inbound direct calls answered
•
• Direct Outbound Calls—Number of outbound direct calls made
Data Source
All data from the tables AGENTPERWGSUMMARY1, AGENTPERWGSUMMARY2,
AGENTSUMMARY1, AGENTSUMMARY2.
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MaxReports Manual