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weekly intervals.
Report Fields
•
Start Time—Start date for the report
•
Workgroup—The workgroup's number
•
Total Inbound Calls—Displays the workgroup's total number of inbound calls for
the specified time period, then displays call data in three categories:
Answered
•
Calls—Total number of calls answered in that workgroup in the specified time
•
period
WT—Total wait time for those answered calls
•
•
Avg WT—Average wait time per call (WT/Calls)
•
Abandoned (ABN)
•
Hang up in Queue—The number of calllers who hung up while in queue
•
Hang up in Ring—The number of callers who hung up when the extension was
ringing
•
Total ABN
•
Calls—Total number of abandoned calls in the workgroup for the specified
time period
•
WT—Total wait time for those abandoned calls
•
Avg WT—The average wait time for those abandoned calls (WT/Calls)
Overflowed/Redirected
•
Calls—Total number of that workgroup's overflowed and redirected calls in the
•
specified time period
WT—Total wait time for those overflowed/redirected calls
•
•
Avg WT—Average wait time per call for those overflowed/redirected calls (WT/
Calls)
Data Source
All data from the table WGSUMMARY
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MaxReports Manual
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