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4. Narrow the report to specific days of the week and a span of time (optional).
5. Click Run Report to run the report.
6. Select the export format (HTML, PDF, Excel) and whether to separate the report
results into several files and/or export only specified pages.
Figure 1. This report shows activity event data for agent extension 717.
Report Fields
•
Time Stamp—Date and time the agent changes activity
Agent—Agent's extension number
•
•
Activity Type—Displays the type of activity:
Unstaff—Agent's extension is logged out as a virtual extension
•
•
Login—Agent is logged in to a workgroup
Ready—Agent is logged in and ready to take workgroup calls (applies to all
•
workgroups the agent is logged into)
Not Ready—Agent is not ready to take workgroup calls (applies to all
•
workgroups the agent is logged into)
Workgroup—The number of the workgroup this agent is logged into or logged out
•
of
•
Logout Reason—The reason the agent logged out of a workgroup
Data Source
All data from the table AGENTACTIVITY
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MaxReports Manual
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