Placing Calls On Hold; Entering A Hookflash; Transferring Calls; Transferring Calls To Other Extensions - Mitel 5312 User Manual

Call Features

Placing Calls On Hold

You can place calls on either Individual Hold or System Hold.
•
•
To place a call on Individual Hold:
1. Press
2. Hang up or place another call.
To place an outside call on System Hold:
1. Press
2. Hang up or place another call.
To place a call on hold and answer a waiting call:
To return to a call that is on hold:

Entering a Hookflash

Some telephone companies require you to enter a hookflash (a quick hang up and release) for
feature access.
To enter a hookflash:

Transferring Calls

You can transfer calls to other extensions or external numbers. You can also transfer
conference calls. See "Transferring a Conference" on

Transferring Calls to Other Extensions

To transfer a call to another extension:
1. While on the call, press
2. Do one of the following:
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Individual Hold: Places an internal or external call on hold at your IP phone.
System Hold: Places an external call on hold in the system. You can then pick up the call
from any phone that indicates a flashing Call button for the call, including the IP phone that
placed it on hold.
(Hold). ENTER EXTENSION NUMBER appears.
(Special), and then dial 335. ENTER EXTENSION NUMBER appears.
Press (Hold), and then press the flashing IC or Call button.
Press (Hold), and then lift the handset or press
HOLDING appears.
While off-hook, press
•
Wait for an answer, announce the call, and then hang up. If the extension is
unavailable, press the flashing IC or Call button to return to the caller.
•
Hang up to transfer the call and disconnect the call from your IP phone.
If your system administrator has enabled the Transfer-on-Connect
Allowed feature for your IP phone, you are automatically connected to
NOTE calls transferred to your extension after the transferring party hangs up.
If this option is turned off, you must press an IC or Call button to
answer calls transferred to your extension.
(Special), and then dial 330.
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(Transfer), and then enter the extension number.
Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010
(Speaker). <Caller> WAS
for more information.