Mitel 5312 Administrator's Manual
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Mitel 5312 Administrator's Manual

Sip user and administrator guide release 7.2
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See also: Reference Manual , User Manual
MITEL
5312/5324 IP Phones
SIP User and Administrator Guide
Release 7.2

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Summary of Contents for Mitel 5312

  • Page 1 MITEL 5312/5324 IP Phones SIP User and Administrator Guide Release 7.2...
  • Page 2 Mitel Networks™ Corporation (MITEL ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS GETTING STARTED ... 1 SIP User Accounts and Passwords ... 1 SIP Administrative Mode ... 1 About Your SIP Phone... 1 Elements of Your Phone ... 2 Ring/Message indicators ... 5 TIPS FOR YOUR COMFORT AND SAFETY ... 6 Don't cradle the handset! ...
  • Page 4 5312 and 5324 IP Phone SIP User and Administrator Guide Speed Dial Keys ... 14 Program a Speed Dial Key... 14 Delete a Speed Dial Key ... 15 Programming Features in Speed Dial Keys ... 15 MAKING AND ANSWERING CALLS ... 16 Making Calls ...
  • Page 5 Enable/Disable Do Not Disturb ... 25 Call Logs... 25 View a Call Log Entry ... 25 Delete a Call Log Entry ... 26 Call a Call Logs Entry... 26 Call Forking... 26 Handset, Handsfree and Headset Modes... 27 Switch between Handset and Handsfree ... 27 Switch between Handset and Headset ...
  • Page 6 5312 and 5324 IP Phone SIP User and Administrator Guide Automating Firmware Upgrades ... 36 Configuring Voice Mail ... 36 Adjust Daylight Savings ... 37 Configuration Files... 37 Hot Line ... 37 Media Configuration... 37 Main Program and Boot Program Configuration Options ... 37 Global RSS Feed...

  • Page 7: Getting Started

    In SIP mode, the Mitel™ 5312 and 5324 IP Phones manage their own call states and features. SIP uses the Internet to connect your phone to other SIP phones. You can make calls on the Public Switched Telephone Network (PSTN), or “regular”, phone network.

  • Page 8: Elements Of Your Phone

    5312 and 5324 IP Phone SIP User and Administrator Guide Elements of Your Phone Each element is numbered according to the call-outs (e.g. page 3. The 5312 IP Phone does not have softkeys. ) in Figure 1 and Figure 2 on...
  • Page 9 Getting Started Figure 1: 5312 IP Phone Figure 2: 5324 IP Phone - 3 -...
  • Page 10 5312 and 5324 IP Phone SIP User and Administrator Guide Element 1) Display Provides a two–line, 20–character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifying callers. When you are using the Superkey menu interface, prompts and feature information appear on the display screen.

  • Page 11: Ring/Message Indicators

    Ring/Message indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone Your phone is ringing another phone Your phone is idle, or you are on a call - 5 - Getting Started...

  • Page 12: Tips For Your Comfort And Safety

    5312 and 5324 IP Phone SIP User and Administrator Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset.

  • Page 13: Call Encryption Indicator

    Headset key to return the phone to handset mode. Conference Units Mitel SIP provides support for the Mitel 5310 IP Conference Unit for use with the 5312 and 5324 IP Phones. For more information about the conference unit, refer to the 5310 IP Conference Unit documentation (see Supporting Documentation on page 7) or contact your Administrator.
  • Page 14 5312 and 5324 IP Phone SIP User and Administrator Guide 2. Click Resources 3. From the Documentation list, select Guides and then click User Guides. - 8 -...

  • Page 15: Customizing Your Phone

    Default User Name User user Note: For Administrator default user name and password, see Administrator Tools on page Customizing Your Phone (SUPERKEY). Default Password (5312 IP Phone) hello - 9 - Customizing Your Phone Default Password (5324 IP Phone) hello...

  • Page 16: Accessing The Web Configuration Tool

    Selecting Menu Options On a 5312 IP Phone, press *, 0 and # on the keypad to select menu items on the display. For example, if options * =YES 0=DEFAULT #=NO appear and you want to select YES, press *.

  • Page 17: Ringer Control

    • SIP URLs • User ID names. Letters correspond to those on the keypad, and characters to the table below. A flashing cursor indicates the position of the character you are entering. The cursor automatically advances after one second, or if you press a different keypad key. To enter letters and special characters: •...

  • Page 18: Handset Volume Control

    5312 and 5324 IP Phone SIP User and Administrator Guide 5. Press (UP) or press SAVE. SET RINGER VOLUME? appears. 6. Press NO. SET RINGER PITCH? appears. 7. Do one of the following: • To return to the main menu, press NO.

  • Page 19: Programming A Personal Key

    Line keys allow you to make and answer calls according to line or caller information. The 5324 IP Phone has four Line keys. The 5312 IP Phone has two Line keys. If one line is busy, incoming calls are received on the next available Line key. Each phone has a pre-assigned prime line (Line 1) key.

  • Page 20: Pre-Assigned Personal Keys

    5. Do one of the following: • If you want to enter a name, press NUMBER (on the 5312) or NAME (on the 5324) • 5324 IP Phone only: If you want to enter a SIP URL or an IP address, press URL.

  • Page 21: Delete A Speed Dial Key

    3. Press the Personal key whose programming you want to delete. The associated programming appears. 4. Press DEL (on a 5312) or DELETE (on a 5324). DELETE ITEM? appears. 5. Press YES. UNUSED KEY appears. 6. Do one of the following: •...

  • Page 22: Making And Answering Calls

    5312 and 5324 IP Phone SIP User and Administrator Guide Making and Answering Calls Making Calls You can make and receive calls using the handset, headset or handsfree speaker. You can dial by extension number or phone number, user ID name (5324 IP Phone only), SIP URL or IP address (5324 IP Phone only), or IP address.

  • Page 23: Dial By Phone Book Entry

    Dial by Phone Book Entry 1. Press (SUPERKEY), and then press >> until PHONE BOOK? appears. 2. Press OK. PHONE BOOK <number of items> appears on the display. 3. Press (UP) and 4. Press DIAL or # (the pound key). 5.

  • Page 24: Answering Calls

    5312 and 5324 IP Phone SIP User and Administrator Guide Note: If the number you are calling requires an intermediate Long Distance Carrier number to be dialed before the phone number, you can program a Speed Dial number for the Carrier.

  • Page 25: Answer A Call Waiting

    The 5324 IP Phone allows a maximum of three calls waiting while you are on a call. The 5312 IP Phone allows one call waiting. New calls wait on the next free line. When a new call arrives, you hear a call waiting tone, the name of the new caller appears, and the corresponding Line key flashes.

  • Page 26: Call Handling

    5312 and 5324 IP Phone SIP User and Administrator Guide Hold The 5324 IP Phone supports a maximum of four held calls at the same time. The 5312 IP Phone supports a maximum of two held calls. When you place a call on hold, or when another party puts you on hold, the on-hold beep reminds you that you are holding or on hold.

  • Page 27: Enable/Disable Call Forward

    Call Transfer You can transfer an active call to another party (one line must be free on your phone).The 5312/5324 IP Phone supports four lines. If all lines are busy on your phone, no calls can be transferred. Note: During a conference call, any party can perform a call transfer as long as there is one free line on that phone.

  • Page 28: Transfer A Call To A Third Party Already On Hold

    (REDIAL). 3. Press DIAL. 4. Press the CONF softkey (or the # to select CONF on the 5312). The call you put on hold in step 1 is connected to the call in progress. Note: If the new party does not answer, press party.

  • Page 29: Leave A Conference Call

    3. Press (TRANS/CONF). The call put on hold in step 1 is connected to the call in progress. Leave a Conference Call Do one of the following: • Hang up. • Press HANGUP softkey (5324 IP Phone only). • Press (CANCEL).

  • Page 30: Access Your Voice Mail Messages

    5312 and 5324 IP Phone SIP User and Administrator Guide Access your Voice Mail Messages 1. Lift the handset (optional). 2. Press (MESSAGE) Note: The MESSAGE button must be configured by the Administrator (in Advanced Webpage) to access the voice mail server.

  • Page 31: Using Advanced Features

    7). Call Logs Call Logs keeps a record of your missed, answered and outgoing calls. The 5312/5324 IP Phone logs the ten most recent missed, answered, and outgoing calls. The most recent call appears at the top of each log.

  • Page 32: Delete A Call Log Entry

    You can register your SIP ID with several SIP sets and have all configured sets ring simultaneously. The indicator lamps of all configured aliases will flash until the call is answered, and then all lamps except the answering set are extinguished. All Mitel SIP phones support call forking.

  • Page 33: Handset, Handsfree And Headset Modes

    Handset, Handsfree and Headset Modes Switch between Handset and Handsfree To go from handset to handsfree mode: 1. Press (SPEAKER). 2. Hang up the handset. Use the handsfree speaker to communicate with your party. To go from handsfree to handset mode: •...

  • Page 34: Phone Book

    5312 and 5324 IP Phone SIP User and Administrator Guide Phone Book The Phone Book is a scrollable list of contacts from which you can make a call. The 5312 and 5324 IP Phones hold a maximum of 60 Phone Book contacts.

  • Page 35: Delete A Phone Book Entry

    An exception to this scenario occurs when the server is configured to allow line seizure by multiple lines. Mitel SIP phones support multi-call server programming. Requirements for making calls and picking up held calls from shared lines are the same as normal (non-shared) lines.

  • Page 36: Line Key Status

    RSS feeds are text formats used to deliver information such as News and weather reports. Your Mitel SIP Phone can act as an RSS feed reader, displaying the feed on Line 1 of the phone display when the phone is idle. You can program one or more keys on your phone to display a web feed or to display your own customized message (branding).

  • Page 37: Change The Time And Date

    If an SNTP server is not available in your system setup, you can modify the time and date using your phone or the Date/Time page of the Web Configuration Tool (see Accessing the Web Configuration Tool on page 7). For more information, contact your Administrator. Note: You cannot change your time and date settings while on a call.

  • Page 38: Administrator Tools

    5312 and 5324 IP Phone SIP User and Administrator Guide This section is the SIP Administrator’s reference to Superkey menu interface configuration options. Where applicable, it references the appropriate page(s) of the Web Configuration Tool. Note: Some procedures can only be completed from the Web Configuration Tool.

  • Page 39: View A User Name

    1. Press (SUPERKEY). 2. Press the third Personal key (counting upwards from the bottom on the 5312 IP Phone) or the Line 3 key (counting upwards from the bottom right on the 5324 IP Phone). The user display name (top) and user name (bottom) appears.

  • Page 40: Srtp Call Encryption Indicator

    5312 and 5324 IP Phone SIP User and Administrator Guide 1. Press (SUPERKEY), and then press >> until ADMIN TOOLS? appears on the display. 2. Press OK, and then press ▼ until ACCESS PROTOCOLS? appears on the display. 3. Press OK, enter your administrator password, and then press SUBMIT. HTTP <current status>...

  • Page 41: Upgrade The Phone's Firmware

    To access the latest SIP firmware loads, upgrade procedures, and Release Notes: 1. In your browser, go to www.mitel.com, click Login, and log in to Mitel OnLine. 2. Move your cursor over Products and Services, and select SIP Desktop Devices.

  • Page 42: Automating Firmware Upgrades

    Voice mail for SIP-supported phones is server-based. For more information on the voice mail system, contact the SIP Service Provider. To configure voice mail on the 5312 IP Phone and 5324 IP Phone: • Access the Administrator Tools > Configuring SIP Features section in the Administrator’s Web Configuration Tool online help.

  • Page 43: Adjust Daylight Savings

    Tool online help. Hot Line When a Hot Line number, SIP URL or an IP address is set up, the 5312 or 5324 IP Phone automatically dials that number or address when taken off-hook. For Hot Line programming instructions, access the Administrator Tools > Configuring SIP Features section in the Administrator’s Web Configuration Tool online help.
  • Page 44 5312 and 5324 IP Phone SIP User and Administrator Guide Features section of the Web Configuration Tool. For more information, refer to the Web Configuration Tool Online Help. - 38 -...

  • Page 45: Specifications

    Hypertext Transfer Protocol HTTP Hypertext Transfer Protocol Identification Internet Protocol Local Area Network Media Access Control PSTN Public Switched Telephone Network Really Simple Syndication Session Initiation Protocol SNMP Simple Network Management Protocol SNTP Simple Network Time Protocol SRTP Secure Real-time Transport Protocol...

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