Mitel 5312 User Manual
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Mitel 5312 User Manual

Mitel 5312 User Manual

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Mitel 5324 IP Phone:

User Guide

W I N N E R
0330 333 7323 | www.denwa.uk.com
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Summary of Contents for Mitel MITEL 5312

  • Page 1: User Guide

    Mitel 5324 IP Phone: User Guide W I N N E R 0330 333 7323 | www.denwa.uk.com MEDIUM SIZED BUSINESS OF THE YEAR...
  • Page 2 5312/5324 IP Phones User Guide MITEL COMMUNICATIONS DIRECTOR PLATFORM MITEL 5312 AND 5324 IP PHONES USER GUIDE...
  • Page 3 Windows and Microsoft are trademarks of Microsoft Corporation. Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged. Mitel 5312 and 5324 IP Phone - User Guide December 2012 ®,™ Trademark of Mitel Networks Corporation ©...

  • Page 4: Table Of Contents

    Table of Contents ABOUT YOUR PHONE ..................... 1 Ring/Message Indicators ..................... 4 Selecting Menu Options....................... 4 Using Your IP Phone with Mitel Unified Communicator Express......... 4 Using Your IP Phone in Remote Mode................4 About Feature Access Codes ....................5 For Users on Resilient Mitel Communications Director (MCD) Systems ......
  • Page 5 Mitel 5312/5324 IP Phones User Guide Speed Call – Personal ....................... 14 Handsfree Operation ......................14 Group Listen ........................15 Hold ........................... 15 Mute........................... 16 Transfer ..........................16 Direct Transfer to Voice Mailbox..................17 Conference ........................17 Conference Split ........................ 18 Add Held (5324 IP Phone only) ..................
  • Page 6 Table of Contents Direct Paging ........................27 Direct Paging - Handsfree Answerback Enabled............... 27 Direct Paging - Handsfree Answerback Disabled.............. 28 Direct Voice Call ........................ 29 Timed Reminder (5324 IP Phone only) ................30 Headset Operation......................30 Headset Operation......................31 Music ..........................
  • Page 7 Mitel 5312/5324 IP Phones User Guide USING THE MITEL IP PROGRAMMABLE KEY MODULES (5324 IP PHONE ONLY)........................47 FEATURE ACCESS CODES .................. 48 - vi -...

  • Page 8: About Your Phone

    Mitel 5312/5324 IP Phones User Guide ABOUT YOUR PHONE ® The Mitel 5312 and 5324 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ringing/message indicator.
  • Page 9 Mitel 5312/5324 IP Phones User Guide 5312 IP Phone 5324 IP Phone - 2 -...
  • Page 10 Mitel 5312/5324 IP Phones User Guide Elements of Your Phone Feature Function 1) Display Provides a two–line, 20–character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifying callers. When you access the Application key, prompts and feature information appear on the display screen.

  • Page 11: Ring/Message Indicators

    Mitel 5312/5324 IP Phones User Guide Ring/Message Indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone Your phone is ringing another phone Your phone is idle, or you are on a call...

  • Page 12: About Feature Access Codes

    Mitel 5312/5324 IP Phones User Guide About Feature Access Codes Use of some features requires dialing access codes. Ask your Administrator for a list of codes you should use. For Users on Resilient Mitel Communications Director (MCD) Systems If during a call, you hear two beeps repeated every 20 seconds it means that your phone is switching to a secondary MCD system.

  • Page 13: Tips For Your Comfort And Safety

    Mitel 5312/5324 IP Phones User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset.

  • Page 14: Customizing Your 5312/5324 Ip Phone

    Mitel 5312/5324 IP Phones User Guide CUSTOMIZING YOUR 5312/5324 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing:  Press (UP) or (DOWN). To adjust the Ringer Pitch while the set is idle: 1. Press (MENU).

  • Page 15: Feature Keys

    Mitel 5312/5324 IP Phones User Guide Feature Keys You can use (MENU) on your phone or the Desktop Tool to program the personal keys as feature keys. The Desktop Tool is a browser–based interface that makes programming quick and easy. For more information on using the Desktop Tool, please contact your System Administrator.
  • Page 16 Mitel 5312/5324 IP Phones User Guide 4. Press * or the Change softkey. 5. Press # or the No softkey until the desired language appears. 6. Press * or the Yes softkey. - 9 -...

  • Page 17: Making And Answering Calls

    Mitel 5312/5324 IP Phones User Guide MAKING AND ANSWERING CALLS Make a Call 1. Lift the handset (optional). 2. If you want to use a Non–Prime Line, press a Line Appearance key. 3. Do one of the following:  Dial the number ...

  • Page 18: Auto-Answer

    Mitel 5312/5324 IP Phones User Guide To make an Emergency Call using the Line Interface Module line: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. 3. The set indicates IP FAIL: ANALOG CALL 4.

  • Page 19: Phonebook

    Mitel 5312/5324 IP Phones User Guide To end a call, do one of the following:  On a 5324 IP Phone only, press the Hang up softkey.  Press (CANCEL).  Wait for the caller to hang up. Phonebook To use Phonebook: Note: You can enter the first or last name, or both.

  • Page 20: Redial

    Mitel 5312/5324 IP Phones User Guide Redial To redial the last number that you manually dialed: 1. Lift the handset (optional). 2. Press (REDIAL). Redial – Saved Number To save the last number that you manually dialed:  Lift the handset, and then dial the appropriate feature access code.

  • Page 21: Speed Call - Personal

    Mitel 5312/5324 IP Phones User Guide 9. Do one of the following:  To make the number private, press * or the Priv softkey  To keep the number visible, press # or the Save softkey. 10. Press (MENU). Speed Call – Personal To dial a stored personal Speed Call number: 1.

  • Page 22: Group Listen

    Mitel 5312/5324 IP Phones User Guide To turn Mute on during Handsfree operation:  Press (MUTE).The Mute key light turns ON. To turn Mute off and return to conversation:  Press (MUTE).The Mute key light turns OFF. To disable Handsfree operation: ...

  • Page 23: Mute

    Mitel 5312/5324 IP Phones User Guide To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following:  Press the flashing line key.

  • Page 24: Direct Transfer To Voice Mailbox

    Mitel 5312/5324 IP Phones User Guide Direct Transfer to Voice Mailbox You can transfer an active call directly to the requested party's voice mailbox using the (MESSAGE) key or a Speed Call key that contains the Direct Transfer to Voice Mail feature access code (FAC).

  • Page 25: Conference Split

    Mitel 5312/5324 IP Phones User Guide To leave a Conference:  Hang up or press (CANCEL). Conference Split To Split a Conference and speak privately with the original party on a 5312 IP Phone (only): 1. Press (TRANS/CONF). 2. Dial the appropriate feature access code.

  • Page 26: Call Forward

    Mitel 5312/5324 IP Phones User Guide Call Forward Call Forward lets you redirect incoming calls to an alternate number. You can select one of the following forwarding options:  Always redirects all incoming calls regardless of the state of your telephone.

  • Page 27: Call Forward - Remote (I Am Here)

    Mitel 5312/5324 IP Phones User Guide Call Forward - Remote (I am Here) To forward calls from a remote station to your current location: 1. Press (MENU). 2. Press # or the No softkey until "Call Forwarding?" appears. 3. Press * or the Yes softkey.

  • Page 28: Call Forward - Forced (5324 Ip Phone Only)

    Mitel 5312/5324 IP Phones User Guide To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial appropriate feature access code. 3. Hang up. Call Forward - Forced (5324 IP Phone only) To force an incoming call to be forwarded: ...

  • Page 29: Messaging - Callback

    Mitel 5312/5324 IP Phones User Guide Messaging - Callback To leave a Callback Message when you hear busy or ringback tone:  Press (MESSAGE) or, on a 5324 IP Phone only, press the Callback softkey. To respond to a message waiting condition on your 5312 IP Phone: 1.

  • Page 30: Messaging - Cancel Callback

    Mitel 5312/5324 IP Phones User Guide 9. Press (MENU). Messaging - Cancel Callback To cancel a Callback: 1. Lift the handset. 2. Dial appropriate feature access code. 3. Dial the number of the called station. 4. Hang up. Messaging - Cancel All Callbacks To cancel all Callbacks: 1.

  • Page 31: Using Other Features

    Mitel 5312/5324 IP Phones User Guide USING OTHER FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call on a 5312 IP Phone: 1.

  • Page 32: Call Park

    Mitel 5312/5324 IP Phones User Guide Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party.

  • Page 33: Campon

    Mitel 5312/5324 IP Phones User Guide To answer a call that is ringing at a station not in your Pickup Group: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the number of the ringing station.

  • Page 34: Paging

    Mitel 5312/5324 IP Phones User Guide Paging To use Paging: 1. Lift handset. 2. Press the Pager feature key. 3. Dial the Paging zone number (if required). 4. Make the announcement. Direct Paging Direct Paging allows you to page a party through the party’s handsfree speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call.

  • Page 35: Direct Paging - Handsfree Answerback Disabled

    Mitel 5312/5324 IP Phones User Guide To turn Handsfree Answerback off:  Press the flashing (MUTE) key once. The MUTE key light turns OFF.  To respond to a Direct Page when Handsfree Answerback is OFF, see "Direct Page –...

  • Page 36: Direct Voice Call

    Mitel 5312/5324 IP Phones User Guide To answer Direct Page calls when Handsfree Answerback is disabled: To answer the Direct Page Phone state before Page arrives: (indicated by single burst of tone): 1. Check that MUTE is ON solid. Phone is idle and MUTE is OFF.

  • Page 37: Timed Reminder (5324 Ip Phone Only)

    Mitel 5312/5324 IP Phones User Guide Timed Reminder (5324 IP Phone only) To program a Reminder: 1. Press (MENU). 2. Press the No softkey until "Timed Reminder?" appears. 3. Press the Yes softkey. 4. Enter the time in 24-hour format.

  • Page 38: Headset Operation

    Mitel 5312/5324 IP Phones User Guide To turn mute off and return to the conversation:  Press the (MUTE) key. The light turns OFF. Headset Operation To enable or disable Headset Operation:  Press the Headset feature key. To answer a call: ...

  • Page 39: Group Paging / Meet Me Answer

    Mitel 5312/5324 IP Phones User Guide Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built–in speakers. You can belong to as many as three paging groups with one group designated as your "prime"...

  • Page 40: Phone Lock

    Mitel 5312/5324 IP Phones User Guide Phone Lock Phone Lock prevents access to the features on a phone, with the following exceptions:  unlocking the set via a user PIN  Hot Desk Login and Logout support, and  Emergency Call Notification support.

  • Page 41: User Pin (5324 Ip Phone Only)

    Mitel 5312/5324 IP Phones User Guide User PIN (5324 IP Phone only) A Personal Identification Number (PIN) allows a user to log into a set as a hot desk user or generic SIP user. It is also used to de-activate the Phone Lock feature. PINs must be from 0 to 8 digits in length.

  • Page 42: Record A Call

    Mitel 5312/5324 IP Phones User Guide Record a Call This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator.

  • Page 43: Hot Desking

    Mitel 5312/5324 IP Phones User Guide Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simply log in at the phone using your assigned Hot Desk User Extension Number and the phone immediately assumes all your speed dials, features keys, call forwarding setup, and line appearances –...

  • Page 44: Hot Desk Remote Logout

    Mitel 5312/5324 IP Phones User Guide Hot Desk Remote Logout A user who has forgotten to log out of a Hot Desking phone can be logged out using any phone that supports Hot Desk Remote Logout. To remotely log out a Hot Desking phone: 1.

  • Page 45: Night Answer

    Mitel 5312/5324 IP Phones User Guide To return a call: 1. Display the call you want to return. 2. Do one of the following:  If the call is internal, and the caller name is known, press * or the Call softkey. For unknown numbers, the Call option is not displayed.

  • Page 46: Release

    Mitel 5312/5324 IP Phones User Guide To switch your 5324 IP Phone to Night Answer or Day service, or to view which service your 5324 IP Phone is currently in: 1. Press (MENU). 2. Press the No softkey until “Night Answer?" appears.
  • Page 47 Mitel 5312/5324 IP Phones User Guide To join a group: 1. Lift the handset. 2. Do one of the following:  Press the Group Presence feature key to join the group associated with the key.  Dial the Group Presence - Join Group feature access code followed by the group directory number.

  • Page 48: Handoff - Personal Ring Groups

    Mitel 5312/5324 IP Phones User Guide Handoff - Personal Ring Groups Personal Ring Groups (PRGs) associate two or more of your devices, such as your office phone and cell phone, with a single user Directory Number (DN). PRGs are set up by the system administrator.

  • Page 49: Using Your 5324 Ip Phone With The 5310 Ip Conference Unit

    Mitel 5312/5324 IP Phones User Guide USING YOUR 5324 IP PHONE WITH THE 5310 IP CONFERENCE UNIT The 5324 IP Phone supports the 5310 Conference Unit. Your phone may use the 5310 IP Conference Unit for conferencing. An optional mouse connected directly to the conference unit is used to control the conference unit on or off, to adjust the volume, mute the conference call, or to put the conference unit into Presentation mode.

  • Page 50: Using The 5310 Conference Unit Without A Mouse

    Mitel 5312/5324 IP Phones User Guide Adjust the Conference Unit Volume  Press Volume Up or Volume Down key on the mouse. Place the Conference Unit in Presentation mode Presentation Mode is used when only one individual is speaking to a group. If another member in the group wishes to speak, you must disable Presentation Mode.

  • Page 51: Using The Line Interface Module (5324 Ip Phone Only)

    Mitel 5312/5324 IP Phones User Guide USING THE LINE INTERFACE MODULE (5324 IP PHONE ONLY) 5324 IP Phones support the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (referred to as the Line Interface Module...
  • Page 52 Mitel 5312/5324 IP Phones User Guide Answer a Waiting Call on the Line Interface Module Line If you have subscribed to an analog call waiting service, you may use the hookswitch or press (CANCEL) to answer a waiting Line Interface Module call. When you are on a Line Interface Module call and a waiting Line Interface Module call arrives, you will hear a beep.

  • Page 53: Failover Mode

    Mitel 5312/5324 IP Phones User Guide Failover Mode Make a Call To make a call using the Line Interface Module line during an IP connection failure: 1. Lift the handset. IP FAIL: ANALOG CALL appears on the display. 2. Dial the number to make the call.
  • Page 54 Mitel 5312/5324 IP Phones User Guide USING THE MITEL IP PROGRAMMABLE KEY MODULES (5324 IP PHONE ONLY) IP Programmable Key Modules (PKM) add programmable keys to the 5324 IP phones. An IP PKM Interface Module installs in the back of the 5324 IP Phone to allow the 12 or 48-button IP PKM to connect to the IP phone without using an additional LAN port.

  • Page 55: Feature Access Codes

    Mitel 5312/5324 IP Phones User Guide FEATURE ACCESS CODES FEATURE ACCESS CODES Account Code Attendant Call Hold - Remote Retrieve Call Forwarding - Busy (Ext. & Int. Source) **70 Call Forwarding - Busy (Ext. Source) Call Forwarding - Busy (Int. Source)
  • Page 56 Mitel 5312/5324 IP Phones User Guide FEATURE ACCESS CODES Cancel Call Forwarding - End Chaining **73 Cancel Call Forwarding - No Answer (Ext. & Int. Source) **74 Cancel Call Forwarding Follow Me Cancel Call Forwarding Follow Me - Remote **77...
  • Page 57 Mitel 5312/5324 IP Phones User Guide FEATURE ACCESS CODES Non-verified Account Code Override <single digit only> Personal Speed Call - Upper Range Index Number Personal Speedcall - Invoke Personal Speedcall - Remove **78 Personal Speedcall - Store Remote Clear All Features...
  • Page 58 Mitel 5312/5324 IP Phones User Guide - 51 -...

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