Using Barge-In - Mitel 5312 User Manual

Using Barge-In

While monitoring a hunt group call, you can use Barge-In to join the call.
To monitor and/or barge in on a call:
1.
2.
3.
4.
Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010
To use the speakerphone: While on hook, dial 321. You hear a confirmation tone.
ENTER EXT TO MONITOR appears.
To use the handset: Lift the handset, and then dial 321. You hear a confirmation tone.
ENTER EXT TO MONITOR appears.
Dial the extension number (or press the lit station speed-dial or DSS/BLF button) of the
station to be monitored. You are automatically connected to the call. MONITORING
(extension number) appears.
While silent monitoring a call, you have the following options:
•
To barge in on a call, dial 386. BARGE-IN IN PROGRESS appears. While on a
call, you can monitor, record, or steal the call by entering the appropriate feature
code.
To return to silent monitoring of the call, dial 386 again.
To record the call, dial 385.
•
To record a call, dial 385. MONITORING (extension number) appears. While on a
call, you can monitor or steal the call by entering the appropriate feature code.
To stop recording the call, dial 385 again.
•
To steal a call, dial 387. CALL STOLEN FROM (extension number) appears. The
hunt group member's display shows CALL STOLEN BY (extension number). After
the supervisor steals the call, the call becomes a regular call. While on a call, you
can record the call by dialing 385.
•
To join and record a call, dial 386, and then dial 385. BARGE-IN IN PROGRESS
appears. While on a call, the supervisor can monitor, stop recording, or steal the
call by entering the appropriate feature code.
To stop recording the call, dial 385 again.
To terminate any of the features: If off hook, hang up or enter the specific feature code
of the feature you want to terminate. If on hook, press the Speaker button or enter the
specific feature code of the feature you want to terminate.
Hunt Groups
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