Mitel 5312 User Manual
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Mitel 5312 User Manual

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See also: Administrator's Manual , Reference Manual
M I T E L
5312/5324
IP Phone User Guide

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Summary of Contents for Mitel 5312

  • Page 1 M I T E L 5312/5324 IP Phone User Guide...

  • Page 3: Feature Buttons

    Toggles between Alpha Mode and Station Speed Dial – Programming Numeric Mode when entering Switch Keymap dialpad characters. System Forward – On/Off System Speed Dial View Button Assignments Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 4: Placing A Page Announcement

    3. After the tone, make your announcement, and Outgoing button or enter the Outgoing Call then hang up. access code (8 is the default code), and then dial the telephone number. Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 5: Table Of Contents

    5312 IP Phone Features ........
  • Page 6 Using Account Codes ............33 Page iv Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...
  • Page 7 Changing Your Station Password ..........50 Page v Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...
  • Page 8 Troubleshooting Tips ............64 Index Page vi Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...
  • Page 9 Notice This guide is released by Mitel Networks Corporation and provides information necessary to use the 5312 and 5324 IP Phones. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release.

  • Page 10: Safety Notices

    Maintenance and Repair There are no user serviceable parts inside the IP phones. For repairs, return the IP phone to an authorized Mitel provider. Changes or modifications not expressly approved by Mitel may void the user’s right to operate the NOTE equipment.

  • Page 11: Power Requirements

    Contact your system administrator for more information. The IP phone requires any one of the following power supplies: • Mitel 48-volt DC Ethernet power adaptor 100-240 volt AC 50-60Hz (ES) -part number 50005301 • An industry-standard IEEE 802.3af Power over Ethernet (PoE) power supply unit If your IP phone uses a centralized PoE power supply unit, do not use the 48-volt DC Ethernet power adaptor.

  • Page 12: Phone Usage

    The handset supplied with the IP phone is not certified for use with any other phone. Use of the handset with any other phone may have the potential to cause hearing loss in the event of a lighting strike on the outside plant wiring. Page iv Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...
  • Page 13 Any unauthorized modification of the product voids this Declaration. For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact the Regulatory Approvals Manager at the above address. Page v Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 15: Getting Started

    Getting Started Welcome The instructions in this guide are for using the Mitel 5312/5324 Internet Protocol (IP) Phone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features.

  • Page 16: 5312 Ip Phone Features

    Getting Started 5312 IP Phone Features The 5312 IP Phone is shown here. See “Phone Feature Descriptions” on page 4 for more information about the IP phone features. 1 – Handset 5 – Dialpad buttons 2 – Display 6 – Programmable buttons 3 –...

  • Page 17: 5324 Ip Phone Features

    5 – Feature buttons 2 – Display 6 – Dialpad buttons 3 – Display buttons 7 – Programmable buttons 4 – Ring/Message Indicator 8 – External speaker Page 3 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 18: Phone Feature Descriptions

    Getting Started Phone Feature Descriptions The following sections describe default configurations. Your IP phone may be programmed differently. Contact your system administrator for more information. See “5312 IP Phone Features” on page 2 and “5324 IP Phone Features” on page 3 for phone feature locations.

  • Page 19: Feature Buttons

    Dialpad Buttons Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter characters when using features that require text input. Page 5 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 20: Programmable Buttons

    Getting Started Programmable Buttons The 5312 IP Phone has 12 programmable buttons.The 5324 IP Phone has 24 programmable buttons. The top seven buttons on both models are programmed by the system administrator and cannot be reprogrammed. However, you can program the remaining buttons for quick access to features or speed-dial entries.

  • Page 21: Comfort And Safety Tips

    Headset Mode before you can use the handset or speakerphone. To turn off Headset Mode and activate the handset and speakerphone: Dial 317 (Headset on/off). HEADSET MODE OFF appears. Page 7 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 22: Using The 5310 Ip Conference Unit

    However, if using the optional remote control mouse to mute the conference unit, the orange mute indicator does light up as designed. Page 8 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 23: Placing The Conference Unit In Presentation Mode

    Conference Unit. If another individual near the unit wishes to speak, you should disable Presentation Mode. Presentation Mode minimizes extraneous noise. To enable/disable Presentation Mode: Use the Presentation button on the optional remote control mouse. Page 9 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 24: Using The Line Interface Module (Lim)

    Handsfree and on-hook dialing are not supported on the LIM line. NOTE For information on emergency number dialing using the LIM, see “Placing Emergency Calls using the LIM Line” on page Page 10 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 25: Making And Answering Calls Using The Analog Button

    To end the current analog call when an incoming call arrives: Press the Star button ( ) to cancel. The current analog call ends and you are connected to the new caller. Page 11 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 26: Making And Answering Calls Using The Failover Mode

    Dial the number. To answer a call using the analog line during an IP connection failure: Lift the handset. The call is answered. IP FAIL: ANALOG CALL appears. Page 12 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 27: Personalizing Your Phone

    For a low-angle mount, hinge the two lower hooks into the middle set of notches, and then snap the two upper hooks into the top set of notches. Page 13 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 28: Installing Designation Cards

    Snap the lens tightly into place by applying pressure to both the middle and top of the lens. Secure the option module using the screw from step 1.. Fixed Mylar Lens designation card Option module Page 14 Mitel ® 5312/5324 IP Phone User Guide– Issue 2, June 2010...

  • Page 29: Changing Volume Levels

    Press a number on the dialpad (1 = lightest, 10 = darkest) that corresponds to your desired contrast level. To save the setting, press # or (Speaker). Page 15 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 30: Changing The Language

    To turn on or turn off background music: Dial 313 (on/off). BACKGROUND MUSIC ON (or OFF) appears. This feature may or may not be enabled for your system. Page 16 Mitel ® 5312/5324 IP Phone User Guide– Issue 2, June 2010...

  • Page 31: Using The Dialpad Buttons To Enter Characters

    5. Press (Message) to switch to Numeric Mode. 6. Press 3. 7. Press 1. 8. Press (Speaker), #, or lift the handset to save the entry. Page 17 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...
  • Page 32 Number of Times Dialpad Button is Pressed Button & Á Á É é Í Í Ñ Ó ñ ó Ú Ü ú ü ¡ ¿ ª º Page 18 Mitel ® 5312/5324 IP Phone User Guide– Issue 2, June 2010...

  • Page 33: Using Programmable Buttons

    Contact your system administrator for details. • Direct Station Selection/Busy Lamp Field (DSS/BLF) unit • (5324 IP Phones only) Programmable Key Module (PKM) Page 19 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 34: Default Access Codes

    Select Line Group 1 to 208 92001 to 92208 Automatic Route Selection 92000 Extension Numbers Code Type Code New Code Attendant Phone Extensions 1000 to 1999 Hunt Groups 2000 to 2299 Page 20 Mitel ® 5312/5324 IP Phone User Guide– Issue 2, June 2010...

  • Page 35: Default Feature Codes

    Call Forward – If No Answer Call Forward – No Answer/Busy Call Logging Change Language Conference Default Station Directory Display Time And Date Do-Not-Disturb Do-Not-Disturb – Cancel Page 21 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...
  • Page 36 Programmable Buttons – Return to Default Queue (Callback) Request Record-A-Call Redial Redirect Call Reminder Message Reminder Message – Cancel Remote Programming Reverse Transfer (Call Pick-Up) Ring Intercom Always – On/Off Page 22 Mitel ® 5312/5324 IP Phone User Guide– Issue 2, June 2010...

  • Page 37: Viewing Button Assignments

    Resetting the programmable buttons does not reset button assignments programmed by the system administrator. To reset the feature buttons to the default values: With the handset on-hook, dial 395. FEATURE KEYS DEFAULTED appears. Page 23 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 38: Resetting The Ip Phone To The Default Settings

    You can add the Activate Door Relay feature to a phone keymap button, just like any other station feature. To unlock a door: While idle or while on a call, dial 332. The door is unlocked. Page 24 Mitel ® 5312/5324 IP Phone User Guide– Issue 2, June 2010...

  • Page 39: Answering And Placing Calls

    To use Automatic Call Access for incoming external (trunk) calls: With the handset on-hook, dial 360 to turn on or off. AUTO TRNK ACCESS ON (or OFF) appears. Page 25 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 40: Redirecting Calls

    1. While an incoming external call is ringing at another Answer Access list extension, lift the handset or press (Speaker). 2. Dial 350 or press the flashing Trunk <number> button. This feature may or may not be enabled for your system. Page 26 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 41: Placing Calls

    Placing Emergency Calls WARNING Contact your system administrator and your local Mitel provider for important information about dialing emergency services before using your IP phone. When dialing an emergency number (911 U.S. or 999/112 Europe), you do not have to press the Outgoing button or enter the Outgoing Call access code (8 is the default code).

  • Page 42: Placing Internal Calls

    Stay on the line and wait for the extension to become available. Do not hang up. If Camp-on is enabled, you hear Music-on-Hold while you are waiting. Page 28 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 43: Placing External Calls

    You can quickly redial the last external number dialed. You cannot redial extension numbers. To use Redial: With or without the handset lifted, press REDIAL. The system automatically selects a line and dials the number. Page 29 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 44: Using Speed Dial

    # to select the location and dial the number. You can also use a Station Speed-Dial button assigned to the number NOTE you are dialing. See “Assigning Speed-Dial Numbers to Programmable Buttons” on page Page 30 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 45: Deleting Station Speed-Dial Entries

    4. Do one of the following: • Press (Up) or (Down) to scroll through the speed-dial location. • Enter the speed-dial location (000 to 999 or 0000 to 4999). Page 31 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 46: Using The Directory

    4. Press # while the display shows the entry to dial a number or activate a feature code. Page 32 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 47: Using Account Codes

    Dial 391 followed by the account code, and then press #. This code is used for all calls made from your IP phone until it is disabled. To disable the code: Dial 391, and then press #. ACCOUNT CODE CLEARED appears. Page 33 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 49: Call Features

    You cannot use Handsfree Mode if you are using a headset, or if you have more NOTES than one phone assigned to an extension number. The 5312 IP Phone uses half-duplex audio when using the speakerphone (both parties cannot talk at the same time). To use Handsfree Mode: With the handset on-hook, dial 319.

  • Page 50: Placing Calls On Hold

    If this option is turned off, you must press an IC or Call button to answer calls transferred to your extension. Page 36 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 51: Transferring Calls To External Numbers

    Press (Special), and then dial 379. Forwarding Calls You can use Manual Call Forwarding (see page 38) or System Forwarding (see page 38) to forward calls. Page 37 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 52: Manual Call Forwarding

    Contact your system administrator for more information. To turn System Forwarding on or off: Dial 354. SYSTEM FORWARD ON appears. Dial 354 again to turn System Forwarding off. Page 38 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 53: Using Dynamic Extension Express

    For example, a holding call NOTE will recall the extension where it was placed on hold when the hold timer expires. Page 39 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...
  • Page 54 To cancel the Dynamic Extension Express – Handoff feature: While the handoff is in-progress, press (Special), and then dial 388. HANDOFF CANCELLED appears on the display for your main extension. Page 40 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 55: Placing Conference Calls

    NUMBER appears. This removes you from the conference but leaves the other parties connected. To return to the conference: Press the flashing Call button. CONFERENCE WAS HOLDING appears, and you are reconnected to the conference. Page 41 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 56: Ending A Conference And Placing All Parties On Hold

    The other party does not hear the confirmation tone. Dial 312 again to turn Group Listen off. This feature may or may not be enabled for your system. Page 42 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 57: Using Call Logging

    Press # while the display shows the number. To delete individual call log entries: Press 0 to delete the displayed entry. This feature may or may not be enabled for your system. Page 43 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 58: Using Secondary Extension Buttons

    If a Secondary Extension button is flashing (the primary extension has an incoming call), you can press # before pressing the flashing Secondary Extension button to call the primary extension and not answer the incoming call. Page 44 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 59: Using Configuration Assistant

    You need a Configuration Assistant extension number to use this feature. Contact NOTE your system administrator for more information. Changing Your Station Password Before using Configuration Assistant, Mitel recommends that you change your default Station password to something more secure. To change your Station password: 1. Dial 392. ENTER PASSWORD appears.

  • Page 60: Changing The Dynamic Extension Express Settings

    Enable (only if DND is disabled) o Disable (only if DND is enabled) Hang up, or press the Star button (*) to return to the main menu. Page 46 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 61: Changing The Manual Call Forwarding Settings

    Forward calls to an external phone number [you do not have to enter the Outgoing feature code (8)] • Disable (only if Call Forwarding is enabled) Hang up, or press the Star button (*) to return to the main menu. Page 47 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 62: Using Remote Programming

    Call Features Using Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features.

  • Page 63: Changing The Dnd Settings

    6. Enter either an extension number or (8) followed by a phone number. To turn off Call Forwarding using Remote Programming: Dial 355, and then hang up. Page 49 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 64: Changing Your Station Password

    4. Enter your password followed by #. 5. Dial 392. 6. Enter the new password followed by #. 7. Enter the new password again followed by #. Page 50 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 65: Messages

    For example, refer to the NOTE Enterprise Messaging, Basic Voice Mail, and Embedded Voice Mail Card User Guide, part number 835.3205, or the Mitel NuPoint Unified Messaging User Guideon the Mitel Web site (http://edocs.mitel.com).

  • Page 66: Viewing And Responding To Messages

    To delete waiting voice messages, you must connect to your voice mailbox. To delete waiting inter-station messages: 1. Press (Message). MSG <message information> appears. 2. Press to delete the displayed message. Page 52 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 67: Using Do-Not-Disturb (Dnd)

    17 for dialpad character descriptions. 4. Press (Speaker) or lift and replace the handset. To turn off DND: Press the DND button. DO-NOT-DISTURB OFF appears. Page 53 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 68: Using Reminder Messages

    To cancel all Reminder message requests: With the handset on-hook, dial 306. REMINDER MSGS CANCELED appears. To clear a received Reminder message: With the handset on-hook, press Page 54 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 69: Paging Other System Users

    (you cannot select individual zones). To enable or disable paging for your IP phone: Dial 325 to enable paging. PAGE RECEIVE ON appears. Dial 325 again to disable paging. Page 55 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 71: Hunt Groups

    3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The display shows the log in status for one or all hunt groups. Page 57 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 72: Logging Out Of Acd Hunt Groups

    Until this timer expires, you will not receive another hunt group call; however, you can stop the wrap-up timer to allow calls to your extension. To stop the wrap-up timer: With the handset on-hook, dial 329. The display shows ACD WRAP-UP TERMINATED. Page 58 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 73: Other Hunt Group Features

    Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP CALLS. Dial 324 again to program your IP phone to accept calls. Page 59 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 74: Hunt Group Supervisor Features

    To steal a hunt group call: Dial 387. CALL STOLEN FROM EXT <number> appears. Page 60 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 75: Using Barge-In

    If on hook, press the Speaker button or enter the specific feature code of the feature you want to terminate. Page 61 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 77: Troubleshooting

    Contact your system administrator with questions that are not covered in this user guide. If you need further assistance, you can find provider information on the Mitel Web site (www.mitel.com). All sales, service, and support are coordinated at the local level. Error Messages The following error messages may appear when using your IP phone.

  • Page 78: Troubleshooting Tips

    Before assigning the speed-dial number to a Dial number to the button I want. programmable button, you must store the number with either a Station Speed-Dial bin. Page 64 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...
  • Page 79 • You entered the handoff feature code at the exact time the other party on the call disconnected. • The call was terminated for some reason. Page 65 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...

  • Page 81: Index

    Call Logging, using 43 muting 8 Callback, requesting 28 presentation mode, placing 9 Caller ID Information turning on and off 8 displaying 37 volume, adjusting 8 viewing 37 Page 67 Mitel 5312/5324 IP Phone User Guide – Issue 2, June 2010 ®...
  • Page 82 57 Error Uniform Call Distribution (UCD) 57 messages 63 wrap-up timer 58 tones, phone 6 Error Messages 63 Extension Numbers 20 External Calls, placing 29 Page 68 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...
  • Page 83 Members, hunt group 57 Password, Remote Programming changing 50 entering 45 Phone default settings, returning to 24 error tones 6 features programmable buttons 19 queuing 28 signals 6 Page 69 Mitel 5312/5324 IP Phone User Guide – Issue 2, June 2010 ®...
  • Page 84 35 Speed Dial Station, using 30 System, using 30 Welcome 1 using 30 Wrap-Up Timer, stopping 58 Speed-Dial Numbers to Programmable Buttons, assigning 31 Page 70 Mitel ® 5312/5324 IP Phone User Guide – Issue 2, June 2010...
  • Page 86 Part No. 550.8035 Issue 2, June 2010 A661/9146A...

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