Dukane iQ Series User Manual page 111

Contacting Dukane
Identify Equipment
When contacting Dukane about a service–related problem,
be prepared to give the following information:
•
Model number, line voltage and serial number.
•
Fault/error indicators from the iQ Explorer.
•
Software version.
•
Problem description and steps taken to resolve it.
Many problems can be solved over the telephone, so it is
best to call from a telephone located near the equipment.
Intelligent Assembly Solutions
Mailing Address
:
Phone:
E-mail:
Fax:
Main
Service & Parts (630) 584–0796
Website
The website has information about our products, processes,
solutions, and technical data. Downloads are available for
many kinds of literature.
Here is the address for the main website:
www.dukane.com/us/
You can locate your local representative at:
www.dukane.com/us/sales/intsales.htm
Dukane Manual Part No. 403-575-00
Dukane Ultrasonics
2900 Dukane Drive
St. Charles, IL 60174 US
(630) 797–4900
ussales@dukane.com
(630) 797–4949
Section 9 - Contacting Dukane
Page 105