Olivetti MY_WAY Plus User Manual page 42

Problem
Your printer's name is not
available when you select File >
Print from an application. The
printer is not shown in the
Printer folder on the Control
Panel.
When connecting the printer to
the computer with the USB
cable, the Plug and Play wizard
did not terminate.
When connecting your printer to
the computer with the USB
cable, the New Hardware Wizard
is not displayed on the
computer's monitor.
36 CHAPTER 5
Possible Cause
• The auto-run feature is
disabled.
• Your personal computer
cannot find setup.exe on the
CD-ROM.
• The CD-ROM will not start.
• The printer driver was not
installed correctly
• The computer did not find
the printer driver.
• The computer is running an
incompatible operating
system.
• The USB cable may not be
properly connected between
the printer and computer.
Corrective Action
• In Windows:
1 Remove and replace the
"Installation" CD-ROM in the
CD drive with the written
label upwards.
2 Select Start > Run and then
click Browse.
3 Find the CD-ROM drive
identifier and click Open.
4 Select Setup and click Open.
The file setup.exe is displayed
in the dialogue box.
5 Click OK and then follow the
instructions displayed.
• In Macintosh:
1 Power on the computer and
insert the "Installation"
CD-ROM in the drive.
2 Double click the CD-ROM
icon displayed to start
installing the software and
follow the instructions
displayed.
1 Close all applications
currently open.
2 Reinstall the printer software
as instructed by the Setup
Diagram or as indicated in
the step above.
1 Remove the "Installation"
CD-ROM from the drive and
re-boot the computer.
2 Place the "Installation" CD-
ROM in the drive with the
written label facing upwards.
3 Reinstall the printer software
as instructed in the Setup
Diagram or as indicated in
the step above.
• Make sure the computer is
running Windows 98 SE, ME,
2000 or XP, or MAC OS X
10.2 or higher.
1 Turn off your printer and
computer, then unplug the
USB cable from these two
devices.
2 Reattach the USB cable to
the two devices by following
the instructions in the Setup
Diagram. Turn on the printer
first followed by the
computer.