Olivetti d-COLOR MF3300 Maintenance Manual
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Olivetti d-COLOR MF3300 Maintenance Manual

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d-COLOR MF3300 / MF3800
Code: 582607en

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  • Page 1 MF3300 / MF3800 Code: 582607en...
  • Page 2 Olivetti S.p.A. Gruppo Telecom Italia Via Jervis, 77 - 10015 Ivrea (ITALY) www.olivetti.com Copyright © 201 3 , Olivetti All rights reserved The mark affixed to the product certifies that the product satisfies the basic quality requirements. The manufacturer reserves the right to carry out modifications to the product described in this manual at any time and without any notice.

  • Page 3: Table Of Contents

    Table of contents Cleaning This Machine Before getting started ........................1-3 Cleaning ............................1-5 1.2.1 Cleaning the outside of this machine....................1-5 Control Panel ............................. 1-5 Exhaust Air Duct ..........................1-5 Outer Covers............................1-5 Original Glass............................. 1-6 Original Cover Pad ..........................1-6 1.2.2 Cleaning the Paper Feed Rollers ......................1-7 Cleaning the Paper Feed Rollers of the Manual Feed Tray ...............
  • Page 4 The power is not turned on ......................4-3 The Touch Panel is not displayed....................4-3 Cannot print............................. 4-4 4.3.1 Cannot print ............................4-4 4.3.2 Problems on print quality ........................4-7 4.3.3 When the bit count does not match between the server and the client ..........4-9 Cannot perform network scanning .....................

  • Page 5: Cleaning This Machine

    Cleaning This Machine...

  • Page 7: Before Getting Started

    Before getting started Cleaning This Machine NOTICE Thoroughly read all the precautions and warning labels, and be sure to follow their instructions. These labels are provided inside the door of this machine or inside the machine. Before getting started Carefully handle this machine so that you can use it for an extended period of time. A failure caused by in- correct use or rough handling is not covered by the warranty If dust or slips of paper are left inside or outside this machine, it may reduce printing quality.
  • Page 8 Before getting started When carrying this machine, be sure to fold the Manual Feed Tray and hold the parts shown below. 46 kg 102 lbs When the optional Paper Feed Unit is installed, be sure to carry it separately from this machine. Also, do not hold handles (drawers) of the Paper Feed Unit or Right Door.

  • Page 9: Cleaning

    Cleaning Cleaning 7WARNING Before cleaning this machine, turn the power off, then disconnect the power cable and interface cable. Exercise care not to spill water or detergent inside this machine. Doing so may cause a damage of this machine or an electric shock. 1.2.1 Cleaning the outside of this machine Control Panel...

  • Page 10: Original Glass

    Cleaning Original Glass Original Cover Pad d-Color MF 3300/3800...

  • Page 11: Cleaning The Paper Feed Rollers

    Cleaning 1.2.2 Cleaning the Paper Feed Rollers If the Paper Feed Rollers have been stained with paper powders or dust, a paper feeding failure may occur. Cleaning the Paper Feed Rollers of the Manual Feed Tray Open the Manual Feed Tray. Press up the center of the flip-top plate until the lock latches (white) at the right and left are locked.

  • Page 12: Cleaning The Paper Feed Unit Of Tray 1/2/3

    Cleaning Cleaning the Paper Feed Unit of Tray 1/2/3 Tray 2/3 is available when the optional Paper Feed Unit is installed. Open the tray. Wipe off the Paper Feed Rollers with a soft and dry cloth. Close the Tray. Cleaning the Transport Roller of Tray 2/3 Tray 2/3 is available when the optional Paper Feed Unit is installed.

  • Page 13: Cleaning The Paper Feed Roller Of The Adf

    Cleaning Cleaning the Paper Feed Roller of the ADF Open the ADF Cover. Wipe off the Paper Feed Roller at the rear side of the cover with a soft and dry cloth. Close the ADF Cover. d-Color MF 3300/3800...

  • Page 14: Cleaning The Laser Lenses

    Cleaning 1.2.3 Cleaning the Laser Lenses This machine has four laser lenses. Follow the steps shown below to clean all the laser lenses. The Laser Lens Cleaning Tool is stored in the Front Cover. Open the Front Cover. Take out the Laser Lens Cleaning Tool. Pull out the Waste Toner Bottle as well as the Toner Cartridge and Imaging Unit of the target color.
  • Page 15 Cleaning Align to the Print Head Glass, then insert the Laser Lens Cleaning Tool inside with the sponge side facing downward, then move it back and forth several times. % Repeat this operation for all the Print Head Glass. Install all of Toner Cartridge, Waste Toner Bottle, and Imaging Unit. % For information on how to install a Toner Cartridge, refer to page 2-4.
  • Page 16 Cleaning 1-12 d-Color MF 3300/3800...

  • Page 17: Checking And Replacing Consumables

    Checking and Replacing Consumables...

  • Page 19: Checking The Status Of Consumables

    Checking the status of consumables Checking and Replacing Consumables Checking the status of consumables Consumables replacement messages Users will be informed of the time to replace consumables via a message displayed on the screen. Message Description Reference [Toner is low.] The toner is about to run out.

  • Page 20: Replacing Consumables

    Replacing consumables Replacing consumables NOTICE A failure, which was caused because you did not follow the procedures described in this user's guide, is not included in the warranty. 2.2.1 Replacing a Toner Cartridge Handling a Toner Cartridge When handling a Toner Cartridge, be careful of the following. This machine supports four Toner Cartridges: black, yellow, magenta, and cyan.

  • Page 21: Replacement Procedure

    Replacing consumables Replacement procedure The following example shows how to replace a Yellow Toner Cartridge. NOTICE Do not use a recycle Toner Cartridge other than our genuine product. A failure or problem that affects printing quality and that was caused due to use of a recycled Toner Cartridge is not covered by the warranty. Such a failure or problem is not subject to technical support.
  • Page 22 Replacing consumables Take the Toner Cartridge out of the bag. Hold a new Toner Cartridge with both your hands, then shake it several times. Check that the color of the Toner Cartridge matches that of the insertion slot in the main unit, then push the Toner Cartridge to the back.
  • Page 23 Replacing consumables Pull the lever to the right to lock it. % Carefully return the lever at the front to its original position. If the lever is not returned to its original position, the Front Cover is not closed. % If it is difficult to operate the lever, push the lever unit to the back. Close the Front Cover.

  • Page 24: Replacing An Imaging Unit

    Replacing consumables 2.2.2 Replacing an Imaging Unit The following example shows how to replace a black Imaging Unit. NOTICE Do not touch the surface of the OPC drum. Doing so may cause reduce printing quality. Check the color of the Imaging Unit to be replaced in the message window of the Control Panel. Open the Front Cover.
  • Page 25 Replacing consumables Press up the Waste Toner Bottle to unlock. Hold the handles at the right and left of the Waste Toner Bottle, then carefully pull out the Waste Toner Bottle. % Inclining the Waste Toner Bottle may cause toner to spill. While holding down the tab of the Imaging Unit to be replaced, pull out the Imaging Unit.
  • Page 26 Replacing consumables Take the Imaging Unit out of the bag. Hold a new Imaging Unit with both your hands, then shake it several times as shown in the figure. % Do not touch the bottom of the Imaging Unit. Doing so may damage it and subsequently reduce printing quality.
  • Page 27 Replacing consumables Remove the protection tape from the Imaging Unit, then take off the protection paper. Remove the holding sheet and protection materials from the Imaging Unit. Check that the color of the new Imaging Unit matches that of the insertion slot in the main unit, then push the Imaging Unit to the back.
  • Page 28 Replacing consumables Check that the color of the Toner Cartridge matches that of the insertion slot in the main unit, then push the Toner Cartridge to the back. % Push the Toner Cartridge to the back. Pull the lever to the right to lock it. % Carefully return the lever at the front to its original position.

  • Page 29: Replacing A Waste Toner Bottle

    Replacing consumables 2.2.3 Replacing a Waste Toner Bottle If the Waste Toner Bottle becomes full, this machine stops printing, and restarts printing after the Waste Toner Bottle is replaced. Open the Front Cover. Press up the Waste Toner Bottle to unlock. Hold the handles at the right and left of the Waste Toner Bottle, then carefully pull out the Waste Toner Bottle.

  • Page 30: Replacing The Transfer Roller

    Replacing consumables Close the Front Cover. 2.2.4 Replacing the Transfer Roller After the Transfer Roller replacement message has appeared, printing is possible, but the printing quality reduces. Immediately replace the Transfer Roller. Pull the lever (1), then open the Right Door (2). % When opening the Right Door, be sure to fold the Manual Feed Tray in advance.
  • Page 31 Replacing consumables Remove the Transfer Roller. Take a new Transfer Roller out of the package box. Insert the shaft of the Transfer Roller into the bearing in the machine. Press down two tabs at the right and left of the Transfer Roller to lock it. While holding down the roller, press it inward until it clicks.

  • Page 32: Replacing The Transfer Belt Unit

    Replacing consumables Close the Right Door. Select [Utility] - [Administrator Settings] - [System Settings] - [Expert Adjustment] - [Life] - [New Release] - [Transfer Roller Unit], then reset the counter. 2.2.5 Replacing the Transfer Belt Unit After the Transfer Belt Unit replacement message has appeared, printing is possible, but the printing quality reduces.
  • Page 33 Replacing consumables Pull the lever (1), then open the Right Door (2). % When opening the Right Door, be sure to fold the Manual Feed Tray in advance. Insert the protection sheet under the Transfer Belt Unit. % Insert the protection sheet until it stops. Lower the Transfer Belt Unit guide.
  • Page 34 Replacing consumables Hold the handles at the right and left, then carefully pull out the Transfer Belt Unit. % Pull out the Transfer Belt Unit horizontally. Not doing so may damage the surface. Take a new Transfer Belt Unit out of the package box. Remove the protection paper.
  • Page 35 Replacing consumables Carefully insert the new Transfer Belt Unit along the guides at the right and left. % Insert the Transfer Belt Unit horizontally. Not doing so may damage the surface. % Insert the Transfer Belt to the back. Lift the Transfer Belt Unit guide. Pull out the protection sheet.
  • Page 36 Replacing consumables Close the Right Door. Install all of Toner Cartridge, Waste Toner Bottle, and Imaging Unit. % For information on how to install a Toner Cartridge, refer to page 2-4. % For information on how to install a Waste Toner Bottle, refer to page 2-13. % For information on how to install an Imaging Unit, refer to page 2-8.

  • Page 37: Replacing A Toner Filter

    Replacing consumables 2.2.6 Replacing a Toner Filter The Transfer Belt Unit contains Toner Filter. Pull the Filter Case out of the main unit. Push the Toner Filter from the bottom and take it out of the case. Take a new Toner Filter out of the plastic bag. % Place the used Toner Filter in the plastic bag the new Toner Filter came in.

  • Page 38: Replacing A Fusing Unit

    Replacing consumables Attach the Filter Case to the main unit. Select [Utility] - [Administrator Settings] - [System Settings] - [Expert Adjustment] - [Life] - [New Release] - [Toner Filter], then reset the counter. 2.2.7 Replacing a Fusing Unit After the Fusing Unit replacement message has appeared, printing is possible, but the printing quality re- duces.
  • Page 39 Replacing consumables Open the Fusing Cover. Lower the levers at the right and left. Remove the Fusing Unit. d-Color MF 3300/3800 2-23...
  • Page 40 Replacing consumables Take a new Fusing Unit out of the package box. % Do not touch the surface of the Fusing Roller. Lift the levers at the right and left. Remove protection materials. Lower the levers at the right and left. 2-24 d-Color MF 3300/3800...
  • Page 41 Replacing consumables Lower the lever at the bottom. Insert a new Fusing Unit to the back until it is fixed. Lift the lever at the bottom. d-Color MF 3300/3800 2-25...
  • Page 42 Replacing consumables Close the Fusing Cover. Close the Right Door. % If the Right Door is not closed, check that the Fusing Unit is installed correctly. Select [Utility] - [Administrator Settings] - [System Settings] - [Expert Adjustment] - [Life] - [New Release] - [Fusing Unit], then reset the counter.

  • Page 43: Replacing A Staple Kit

    Replacing consumables 2.2.8 Replacing a Staple Kit Rotate the Finisher 90 degrees. Open the Finisher Cover. Take the Staple Cartridge out of the Finisher. d-Color MF 3300/3800 2-27...
  • Page 44 Replacing consumables Pick up the empty Staple Case while pinching both ends of the case with your fingers, and take it out of the Staple Cartridge. Insert a new Staple Case in to the Staple Cartridge. Insert the Staple Cartridge until you hear a click. Close the Finisher Cover.
  • Page 45 Replacing consumables Rotate the Finisher 90 degrees to the original position. d-Color MF 3300/3800 2-29...
  • Page 46 Replacing consumables 2-30 d-Color MF 3300/3800...

  • Page 47: Clearing A Paper Jam

    Clearing a Paper Jam...

  • Page 49: To Prevent A Paper Jam

    To prevent a paper jam Clearing a Paper Jam To prevent a paper jam To prevent a paper jam, check the following points. Do the paper match the specifications of this machine? Is the paper (in particular, the feeding side) even? Is this machine installed on a stable and horizontal location that has a hard and even surface? Is the paper kept away from humid conditions? Do you always align the paper guide to the paper size after loading paper into a tray? (If the paper guide...

  • Page 50: When A Paper Jam Has Occurred

    When a paper jam has occurred When a paper jam has occurred To prevent a failure, carefully remove jammed paper so that it does not tear. Even if only a large or small slip of paper is left in this machine, it will cause a paper feed failure, resulting in a paper jam. 7CAUTION A print image is not fused before it is processed in the fusing unit.

  • Page 51: Clear Procedure

    When a paper jam has occurred Clear procedure Pull the lever (1), then open the Right Door (2). % When opening the Right Door, be sure to fold the Manual Feed Tray in advance. Carefully pull out the jammed paper. NOTICE If you touch the surface of the Transfer Belt Unit or Transfer Roller, it may reduce printing quality.

  • Page 52: Clearing A Paper Jam In Tray 1

    When a paper jam has occurred Close the Right Door. 3.2.3 Clearing a paper jam in Tray 1 7CAUTION The area around the fusing unit is hot. To avoid a burn injury, be careful not to touch any parts except for the specified knob and dial.

  • Page 53: Clear Procedure

    When a paper jam has occurred Clear procedure Pull the lever (1), then open the Right Door (2). % When opening the Right Door, be sure to fold the Manual Feed Tray in advance. Carefully pull out the jammed paper. NOTICE If you touch the surface of the Transfer Belt Unit or Transfer Roller, it may reduce printing quality.
  • Page 54 When a paper jam has occurred Close the Right Door. Pull out Tray 1, then remove any paper left in the tray. Flip through the removed paper, the align the edges. Load paper into Tray 1, then close the tray. d-Color MF 3300/3800...

  • Page 55: Clearing A Paper Jam In Tray 2/3

    When a paper jam has occurred 3.2.4 Clearing a paper jam in Tray 2/3 Tray 2/3 is available when the optional Paper Feed Unit is installed. Open the Right Door of Tray 2/3. % When opening the Right Door of Tray 2/3, be sure to fold the Manual Feed Tray in advance. Carefully pull out the jammed paper.

  • Page 56: Clearing A Paper Jam In Adf

    When a paper jam has occurred 3.2.5 Clearing a paper jam in ADF Open the ADF Feed Cover. Remove the remaining original from the Document Feed Tray. Open the ADF. 3-10 d-Color MF 3300/3800...

  • Page 57: Clearing A Paper Jam In The Duplex Option

    When a paper jam has occurred Remove the jammed original. Close the ADF. Close the ADF Feed Cover. 3.2.6 Clearing a paper jam in the Duplex Option Pull the lever (1), then open the Right Door (2). % When opening the Right Door, be sure to fold the Manual Feed Tray in advance. Carefully pull out the jammed paper.

  • Page 58: Clearing A Paper Jam In The Fusing Unit

    When a paper jam has occurred Close the Right Door. 3.2.7 Clearing a paper jam in the Fusing Unit 7CAUTION The area around the fusing unit is hot. To avoid a burn injury, be careful not to touch any parts except for the specified knob and dial.

  • Page 59: Clear Procedure

    When a paper jam has occurred Clear procedure Pull the lever (1), then open the Right Door (2). % When opening the Right Door, be sure to fold the Manual Feed Tray in advance. Press up the levers (2 places). Open the Fusing Cover.
  • Page 60 When a paper jam has occurred Carefully pull out the jammed paper. % If you cannot remove the paper downward, remove it from the upper side of the Fusing Unit. NOTICE If you touch the surface of the Transfer Belt Unit or Transfer Roller, it may reduce printing quality. Be careful not to touch the surface of the Transfer Belt Unit or Transfer Roller.
  • Page 61 When a paper jam has occurred Press down the levers (2 places). Close the Right Door. d-Color MF 3300/3800 3-15...

  • Page 62: Troubleshooting For Paper Jam

    Troubleshooting for paper jam Troubleshooting for paper jam Symptom Cause Action Multiple sheets are fed out as a Sheet edges are not aligned. Remove sheets, align their edg- stack of paper. es, then load them into a tray again. Paper is damp. Remove the damp paper, then replace it with new dry paper.
  • Page 63 Troubleshooting for paper jam Symptom Cause Action A paper jam has occurred in the Paper is not loaded in the correct Remove the jammed paper, then paper tray. position in the paper tray. correctly load paper into the pa- per tray. The number of sheets in the pa- Remove excessive sheets in the per tray exceeds the maximum...

  • Page 64: Clearing A Staple Jam

    Clearing a Staple Jam Clearing a Staple Jam Rotate the Finisher 90 degrees. Open the Finisher Cover. Take the Staple Cartridge out of the Finisher. Pull the Face Plate up and remove jammed or scattered staples. 3-18 d-Color MF 3300/3800...
  • Page 65 Clearing a Staple Jam Insert the Face Plate until you hear a click. Insert the Staple Cartridge until you hear a click. Close the Finisher Cover. Rotate the Finisher 90 degrees to the original position. Tips After clearing a staple jam, run test stapling twice. d-Color MF 3300/3800 3-19...
  • Page 66 Clearing a Staple Jam 3-20 d-Color MF 3300/3800...

  • Page 67: Troubleshooting

    Troubleshooting...

  • Page 69: The Power Is Not Turned On

    The power is not turned on Troubleshooting The power is not turned on Check the Power Switch for the status. Check whether the power plug of this machine is firmly plugged into the power outlet. Also check that the breaker has not tripped. Check that the Power Switch is turned ON.

  • Page 70: Cannot Print

    Cannot print Cannot print 4.3.1 Cannot print Description of problem Check points Remedy A message saying Is the power turned on? Check the Power Switch of this machine. "Printer is not connect- If a hub is used, also check the hub power. ed"...
  • Page 71 Cannot print Description of problem Check points Remedy Print processing on the Is another printer speci- Check the specified printer name. computer has finished, fied? but printing does not Is the network or USB Make sure that the cables are correctly connect- start.
  • Page 72 Cannot print Description of problem Check points Remedy Printing in user authenti- Are the user name or ac- Enter the correct user name, account name and cation or account track count name, and pass- password. mode is not available. word correct? Is the user authentica- Enable user authentication or account track on tion or account track en-...

  • Page 73: Problems On Print Quality

    Cannot print 4.3.2 Problems on print quality Description of problem Cause Remedy No data is printed. A Toner Cartridge is Remove the Toner Cartridge, then check it for damaged. damage. If the Toner Cartridge is damaged, re- place it. One or more Imaging Remove Imaging Unit, then check them for Unit are damaged.
  • Page 74 Cannot print Description of problem Cause Remedy Image colors run. A Toner Cartridge is Remove the Toner Cartridge, then check it for The background is dirty. damaged. damage. If the Toner Cartridge is damaged, re- The degree of gloss is place it.

  • Page 75: When The Bit Count Does Not Match Between The Server And The Client

    Cannot print 4.3.3 When the bit count does not match between the server and the client If the print server is Windows Server 2008/Server 2008 R2/Server 2012 and its OS bit count does not match that of the client computer, an additional driver may not be installed normally in the print server. To solve this problem, specify the setup information file (ntprint.inf) of the operating system with a different bit number when installing the additional driver on the print server.

  • Page 76: Cannot Perform Network Scanning

    Cannot perform network scanning Cannot perform network scanning Description of problem Check points Remedy Cannot send data. Is the volume per E-mail to If the volume of one E-mail message ex- be sent exceeding the maxi- ceeds the maximum capacity of the mum receiving capacity of SMTP server for reception, an error oc- the SMTP server?

  • Page 77: Cannot Perform Fax/Internet Fax

    Cannot perform fax/internet fax Cannot perform fax/internet fax 4.5.1 Cannot perform Fax TX Description of problem Check points Remedy Cannot send data. Was the transmission proce- Check the transmission procedure, then dure carried out correctly? resend the fax. Is the fax number you en- If you are using a destination in the Ad- tered for the destination cor- dress Book or Program, the registered...

  • Page 78: Cannot Perform Fax Rx

    Cannot perform fax/internet fax 4.5.2 Cannot perform Fax RX Description of problem Check points Remedy Cannot receive faxes. Is the power turned on? Check the Power Switch of this ma- chine. If a hub is used, also check the hub power.

  • Page 79: Cannot Perform Copy

    Cannot perform copy Cannot perform copy Description of problem Check points Remedy Copying does not start. Are the doors of the machine Close the doors of the machine secure- securely closed? Has paper of the correct size Load paper of the appropriate size into for the original been loaded the paper tray.
  • Page 80 Cannot perform copy Description of problem Check points Remedy The area around an image Is the Original Cover Pad Clean the Original Cover Pad with a gets smudged. dirty? soft cloth dampened with a mild deter- gent. Is the paper selected of a size Select a paper size that is the same as larger than the original size? the original.

  • Page 81: Trouble In Use Of Finisher Fs-P03

    Trouble in use of Finisher FS-P03 Trouble in use of Finisher FS-P03 Description of problem Check points Remedy The Finisher does not Turn the power of this machine off and on to re- function. set the Finisher. Have you loaded paper Paper on which an image without margins has on which an image with- been printed will not be stapled because the sen-...

  • Page 82: Major Messages And Actions

    Major messages and actions Major messages and actions Check the displayed message, then take the appropriate action. If messages other than those listed below have been displayed, follow them to perform processing. Warning messages Message Description Remedy [Memory Overflow] Not enough memory to print on a Print only the first page.

  • Page 83: Error Messages

    Major messages and actions Error messages Message Description Remedy [Configuration of options has The option configuration was Restart this machine. been changed.] changed while the power was turned on. [There is an open compo- The cover is opened. Close the cover. nent.] [Paper Jam] A paper jam has occurred.
  • Page 84 Major messages and actions Message Description Remedy [Document Registration The number of files on the HDD Delete data saved on the HDD, if Overload] has reached the upper limit. necessary. [Memory full (FAX)] The fax data storage area has When sending fax data, send only become full.

  • Page 85: Service Call

    Major messages and actions Message Description Remedy [Counter has reached its The counter has reached the up- Delete jobs. maximum allowance.] per limit. [Job Log Error] The job log storage area on the Delete job logs. HDD is full. [Card Authentication Regis- Failed to scan the IC card at the This error is remedied automatically.
  • Page 86 Major messages and actions 4-20 d-Color MF 3300/3800...

  • Page 87: Checking Counters

    Checking Counters...

  • Page 89: Checking The Counter

    Checking the counter Checking Counters Checking the counter The counter indicates the total number of pages printed on this machine on a function or color basis. This information will help you gain an understanding of the usage status of this machine. Tap [Counter].
  • Page 90 Checking the counter d-Color MF 3300/3800...
  • Page 91 Index...
  • Page 93 Index Network Scan 4-10 Paper Jam 3-16 Cleaning Power Supply 4-3 ADF 1-9 Print 4-4 Control Panel 1-5 Print Quality 4-7 Exhaust Air Duct 1-5 Touch Panel 4-3 Laser Lenses 1-10 Manual Feed Tray 1-7 Original Cover Pad 1-6 Waste Toner Bottle Original Glass 1-6 Replace 2-13 Outer Covers 1-5...
  • Page 94 d-Color MF 3300/3800...
  • Page 95 DIRECTIVE 2002/96/EC ON THE TREATMENT, COLLECTION, RECYCLING AND DISPOSAL OF ELECTRIC AND ELECTRONIC DEVICES AND THEIR COMPONENTS INFORMATION 1. FOR COUNTRIES IN THE EUROPEAN UNION (EU) The disposal of electric and electronic devices as solid urban waste is strictly prohibited: it must be collected separately. The dumping of these devices at unequipped and unauthorized places may have hazardous effects on health and the environment.

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D-color mf3800

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