Olivetti PF-P09 Service Manual
  1. Manuals
  2. Brands
  3. Olivetti Manuals
  4. All in One Printer
  5. PF-P09
  6. Service manual
Olivetti PF-P09 Service Manual

Olivetti PF-P09 Service Manual

Hide thumbs
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
456
457
Table of Contents

Advertisement

Quick Links

Download this manual
Color Printer
d-Color MF2400
PF-P09
SERVICE MANUAL
Code: Y113750-1

Advertisement

Table of Contents
loading

Related Manuals for Olivetti PF-P09

Summary of Contents for Olivetti PF-P09

  • Page 1 Color Printer d-Color MF2400 PF-P09 SERVICE MANUAL Code: Y113750-1...
  • Page 2 PUBLICATION ISSUED BY: Olivetti S.p.A. Gruppo Telecom Italia Via Jervis, 77 - 10015 Ivrea (TO) Copyright © 2011 Olivetti All rights reserved...

  • Page 3: Table Of Contents

    Composition of the service manual ................. C-1 Notation of the service manual ..................C-2 d-Color MF2400 Main body OUTLINE ........................1 MAINTENANCE......................7 ADJUSTMENT/SETTING ................... 109 TROUBLESHOOTING ....................269 APPENDIX........................383 Lower Feeder Unit PF-P09 OUTLINE ........................1 MAINTENANCE......................3 ADJUSTMENT/SETTING ..................... 15...
  • Page 4 Blank Page...

  • Page 5: Safety And Important Warning Items

    IMPORTANT NOTICE Because of possible hazards to an inexperienced person servicing this product as well as the risk of damage to the product, Olivetti (hereafter called the Olivetti ) strongly recommends that all servicing be performed only by Olivetti -trained service technicians.

  • Page 6: Safety Warnings

    [1] MODIFICATIONS NOT AUTHORIZED BY OLIVETTI BUSINESS TECHNOLOGIES, INC. Olivetti brand products are renowned for their high reliability. This reliability is achieved through high-quality design and a solid service network. Product design is a highly complicated and delicate process where numerous mechanical, physical, and electrical aspects have to be taken into consideration, with the aim of arriving at proper tolerances and safety factors.
  • Page 7 SAFETY AND IMPORTANT WARNING ITEMS [2] POWER PLUG SELECTION In some countries or areas, the power plug provided with the product may not fit wall outlet used in the area. In that case, it is obligation of customer engineer (hereafter called the CE) to attach appropriate power plug or power cord set in order to connect the product to the supply.
  • Page 8 SAFETY AND IMPORTANT WARNING ITEMS [3] CHECKPOINTS WHEN PERFORMING ON-SITE SERVICE Olivetti brand products are extensively tested before shipping, to ensure that all applicable safety standards are met, in order to protect the customer and customer engineer (hereafter called the CE) from the risk of injury. However, in daily use, any electrical equipment may be subject to parts wear and eventual failure.
  • Page 9 If the power plug, cord, or sheath is damaged, replace with a new power cord (with plug and connector on each end) specified by Olivetti. Using the damaged power cord may result in fire or electric shock. • Do not bundle or tie the power cord.
  • Page 10 SAFETY AND IMPORTANT WARNING ITEMS Wiring WARNING • Never use multi-plug adapters to plug multiple power cords in the same outlet. If used, the risk of fire exists. • When an extension cord is required, use a specified one. Current that can flow in the extension cord is limited, so using a too long extension cord may result in fire.
  • Page 11 SAFETY AND IMPORTANT WARNING ITEMS Ventilation CAUTION • The product generates ozone gas during operation, but it will not be harmful to the human body. If a bad smell of ozone is present in the following cases, ventilate the room. a.
  • Page 12 SAFETY AND IMPORTANT WARNING ITEMS Inspection before Servicing CAUTION • Do not leave the machine unattended during transporta- tion, installation, and inspection of the machine. If it is to be unavoidably left unattended, face protrusions toward the wall or take other necessary risk reducing action. The user may stumble over a protrusion of the machine or be caught by a cable, falling to the floor or being injured.
  • Page 13 SAFETY AND IMPORTANT WARNING ITEMS Safety Checkpoints WARNING • When mounting an option on the machine, be careful about the clearance between the machine and the option. You may be injured with your finger or hand pinched between the machine and the option. •...
  • Page 14 SAFETY AND IMPORTANT WARNING ITEMS Safety Checkpoints WARNING • Before disassembling or adjusting the write unit (P/H unit) incorporating a laser, make sure that the power cord has been disconnected. The laser light can enter your eye, leading to a risk of loss of eyesight.
  • Page 15 SAFETY AND IMPORTANT WARNING ITEMS Handling of Consumables WARNING • Toner and developer are not harmful substances, but care must be taken not to breathe excessive amounts or let the substances come into contact with eyes, etc. It may be stimulative.
  • Page 16 SAFETY AND IMPORTANT WARNING ITEMS [4] LASER SAFETY • This is a digital machine certified as a Class 1 laser product. There is no possibility of danger from a laser, provided the machine is serviced according to the instruction in this manual.
  • Page 17 SAFETY AND IMPORTANT WARNING ITEMS U.S.A., Canada (CDRH Regulation) • This machine is certified as a Class 1 Laser product under Radiation Performance Stan- dard according to the Food, Drug and Cosmetic Act of 1990. Compliance is mandatory for Laser products marketed in the United States and is reported to the Center for Devices and Radiological Health (CDRH) of the U.S.
  • Page 18 SAFETY AND IMPORTANT WARNING ITEMS Finland, Sweden LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT VAROITUS! • Laitteen käyttäminen muulla kuin tässä käyttöohjeessa mainitulla tavalla saat- taa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle laser- säteilylle. puolijohdelaser Laserdiodin suurin teho 15 mW aallonpituus 770 - 800 nm VARNING!
  • Page 19 SAFETY AND IMPORTANT WARNING ITEMS Laser Safety Label • A laser safety label is attached to the outside of the machine as shown below. A2YFP0E002DA S-15...
  • Page 20 SAFETY AND IMPORTANT WARNING ITEMS Laser Caution Label • A laser caution label is attached to the inside of the machine as shown below. A2YFP0C004DA PRECAUTIONS FOR HANDLING THE LASER EQUIPMENT • When laser protective goggles are to be used, select ones with a lens conforming to the above specifications.

  • Page 21: Indication Of Warning On The Machine

    SAFETY AND IMPORTANT WARNING ITEMS INDICATION OF WARNING ON THE MACHINE Caution labels shown below are attached in some areas on/in the machine. When accessing these areas for maintenance, repair, or adjustment, special care should be taken to avoid burns and electric shock. CAUTION •...
  • Page 22 SAFETY AND IMPORTANT WARNING ITEMS High voltage • This area generates high voltage. Be careful not to touch here when the power is turned ON to avoid getting an electric shock. Electric hazard • To avoid electrical shock, after turning OFF the power switch, do not touch the DC power supply for 9 minutes.
  • Page 23 SAFETY AND IMPORTANT WARNING ITEMS WARNING • Do not burn used Imaging Unit. Toner expelled from the fire is dangerous. WARNING • Do not burn used Waste Toner Bottle. Toner expelled from the fire is dangerous. WARNING • Do not burn used Toner Cartridges. Toner expelled from the fire is dangerous.

  • Page 24: Measures To Take In Case Of An Accident

    2. If a report of a serious accident has been received from a customer, an on-site evalua- tion must be carried out quickly and Olivetti must be notified. 3. To determine the cause of the accident, conditions and materials must be recorded through direct on-site checks, in accordance with instructions issued by Olivetti.

  • Page 25: Composition Of The Service Manual

    Composition of the service manual This service manual consists of Theory of Operation section and Field Service section to explain the main machine and its corresponding options. Theory of Operation section gives, as information for the CE to get a full understanding of the product, a rough outline of the object and role of each function, the relationship between the electrical system and the mechanical system, and the timing of operation of each part.

  • Page 26: Notation Of The Service Manual

    Notation of the service manual A. Product name In this manual, each of the products is described as follows: (1) d-Color MF2400: Main body (2) Microsoft Windows 2000: Windows 2000 Microsoft Windows XP: Windows XP Microsoft Windows Vista: Windows Vista Microsoft Windows 7: Windows 7 Microsoft Windows Server 2003:...
  • Page 27 Color Printer d-Color MF2400 SERVICE MANUAL Code: Y113750-1...
  • Page 28 PUBLICATION ISSUED BY: Olivetti S.p.A. Gruppo Telecom Italia Via Jervis, 77 - 10015 Ivrea (TO) Copyright © 2011 Olivetti All rights reserved...
  • Page 29 Revision history After publication of this service manual, the parts and mechanism may be subject to change for improvement of their performance. Therefore, the descriptions given in this service manual may not coincide with the actual machine. When any change has been made to the descriptions in the service manual, a revised version will be issued with a revision mark added as required.
  • Page 30 Field Service Ver. 1.1 May 2011 CONTENTS d-Color MF2400 Main body OUTLINE SYSTEM CONFIGURATION................... 1 PRODUCT SPECIFICATIONS ................2 Type ........................2 Functions ......................2 Media ........................3 Machine specifications..................4 Operating environment ..................4 Print functions ....................... 4 Scan functions ...................... 5 Fax functions ......................
  • Page 31 Field Service Ver. 1.1 May 2011 FIRMWARE UPGRADE..................25 Controller firmware upgrading (for MFPB/1)............25 6.1.1 Preparations for firmware upgrading............25 6.1.2 Upgrading procedure .................. 25 PS/PCL firmware upgrading (for MFPB/2) ............28 6.2.1 Preparations for firmware upgrading............28 Engine firmware upgrading ................37 6.3.1 Preparations for firmware upgrading............
  • Page 32 Field Service Ver. 1.1 May 2011 7.3.23 Cooling fan motor (FM11) ................71 7.3.24 Tray2 media feed clutch (CL1) / Tray1 media feed clutch (CL2)....72 7.3.25 Registration clutch (CL3) ................74 7.3.26 Toner supply clutch/Y (CL4) / Toner supply clutch/M (CL5) / Toner supply clutch/C (CL6) / Toner supply clutch/K (CL7)......
  • Page 33 Field Service Ver. 1.1 May 2011 10.3.1 Sample of CONFIGURATION PAGE ............117 PS/PCL PRINT ....................121 11.1 List of PS/PCL PRINT mode ................121 USER SERVICE MODE..................123 12.1 List of USER SERVICE MODE ................ 123 12.2 Starting/Exiting ....................124 SERVICE MODE....................
  • Page 34 Field Service Ver. 1.1 May 2011 13.4.6 ADF MAIN REGIST .................. 141 13.4.7 ADF SUB REGIST ..................142 13.4.8 FUSER CONTROL ................... 143 13.4.9 TOP ADJ (FRONT) ................... 143 13.4.10 LEFT ADJ. (FRONT) ................. 143 13.4.11 LEFT ADJ. (BACK) ................... 144 13.4.12 TRANSFER POWER- SIMPLEX PASS ............
  • Page 35 Field Service Ver. 1.1 May 2011 13.6.5 PP F/W VER..................... 154 13.6.6 PP BOOT VER..................154 13.6.7 PRINTER RAM SIZE ................154 13.6.8 HARD DISK ....................154 13.6.9 CARD......................154 13.6.10 CPLD VER....................154 13.7 FUNCTION ....................... 155 13.7.1 PAPER FEED TEST .................
  • Page 36 Field Service Ver. 1.1 May 2011 13.14.4 PRINT MENU - HALFTONE 64 ..............174 13.14.5 PRINT MENU - HALFTONE 128 .............. 174 13.14.6 PRINT MENU - HALFTONE 256 .............. 174 13.14.7 PRINT MENU - GRADATION..............174 13.14.8 IMG ADJ THICK..................175 13.14.9 IMG ADJ BLACK..................
  • Page 37 Field Service Ver. 1.1 May 2011 14.2 Default setting....................186 14.2.1 Country for each marketing area .............. 186 14.2.2 Soft switch list ................... 186 14.2.3 Default soft switch setting for each market area ........191 14.3 Soft switch definition..................213 14.3.1 SOFT SWITCH: #01 .................
  • Page 38 Field Service Ver. 1.1 May 2011 14.3.34 SOFT SWITCH: #32 ................. 237 14.3.35 SOFT SWITCH: #33 ................. 238 14.3.36 SOFT SWITCH: #34 ................. 238 14.3.37 SOFT SWITCH: #35 ................. 239 14.3.38 SOFT SWITCH: #36 ................. 240 14.3.39 SOFT SWITCH: #37 ................. 241 14.3.40 SOFT SWITCH: #38 .................
  • Page 39 Field Service Ver. 1.1 May 2011 15.2.1 Procedure of G3 mode communication ............ 260 15.3 Table of reference code ..................261 15.4 How to analyze the T30 protocol monitor ............262 TROUBLESHOOTING JAM DISPLAY ..................... 269 16.1 List of JAM display.................... 269 16.1.1 JAM display resetting procedure...............
  • Page 40 Field Service Ver. 1.1 May 2011 18.4.5 004E: DC power supply fan motor malfunction ......... 289 18.4.6 0062: Tray 3 media feed motor malfunction ..........289 18.4.7 0094: 2nd image transfer pressure/retraction failure......... 290 18.4.8 0096: 1st image transfer pressure/retraction failure........291 18.4.9 0300: Polygon motor malfunction..............
  • Page 41 Field Service Ver. 1.1 May 2011 18.4.42 FFFF: Interface communication error ............301 POWER SUPPLY TROUBLE ................302 19.1 Machine is not energized at all (DCPU operation check) ......... 302 19.2 Control panel indicators do not light ..............302 19.3 Fusing heaters do not operate ................. 303 FAX ERROR .......................
  • Page 42 22.2.35 Printer 4-color: back marking ..............379 22.2.36 Printer 4-color: uneven image ..............380 IC protector ......................381 23.1 Outline ......................381 23.2 IC protector list....................381 23.2.1 Main body ....................381 23.2.2 Lower feeder unit PF-P09 ................. 382 xiii...
  • Page 43 Field Service Ver. 1.1 May 2011 APPENDIX PARTS LAYOUT DRAWING................383 24.1 Main body......................383 24.2 ADF ........................386 24.3 Lower feeder unit (option)................. 387 CONNECTOR LAYOUT DRAWING ..............388 25.1 Printer control board (PRCB) ................388 25.2 MFP board/1 (MFPB/1) ..................389 25.3 MFP board/2 (MFPB/2) ..................

  • Page 44: Outline

    Field Service Ver. 1.1 May 2011 1. SYSTEM CONFIGURATION OUTLINE SYSTEM CONFIGURATION A2YFT1C500AA d-Color MF2400 Compact Flash Adapter (MK-725) Lower Feeder Unit (PF-P09) Hard Disk Kit (HD-P03)

  • Page 45: Product Specifications

    2. PRODUCT SPECIFICATIONS Field Service Ver. 1.1 May 2011 PRODUCT SPECIFICATIONS Type Type Full-color printer/copier/scanner with stationary plate and ADF Printing system Semiconductor laser and electrostatic image transfer to plain paper Exposure system 4 laser diode and 1 polygon mirror PC drum type OPC (organic photo conductor) Photoconductor...

  • Page 46: Media

    Field Service Ver. 1.1 May 2011 2. PRODUCT SPECIFICATIONS Copy speed Simplex Monochrome/Full color: 24.0 page per minutes for A4 (plain paper) 25.0 page per minutes for Letter (plain paper) 12.0 page per minutes for A4 (thick paper1/2) 12.5 page per minutes for Letter (thick paper1/2) Duplex (double-sided) Monochrome/Full color: 24.0 sheet per minutes for A4 (plain paper)

  • Page 47: Machine Specifications

    2. PRODUCT SPECIFICATIONS Field Service Ver. 1.1 May 2011 Machine specifications Power requirements Voltage: AC 100 V, 120 V, 220 to 240 V 100 V 9.7 A 110 V 8.2 A Current: 120 V 8.2 A 127 V 8.2 A 220 to 240 V 4.4 A Frequency: 50 to 60 Hz...

  • Page 48: Scan Functions

    Field Service Ver. 1.1 May 2011 2. PRODUCT SPECIFICATIONS Windows Server 2008/Server 2003/Server 2008 x64 Edition/Server 2003 x64 Edition Netware 4/5/6 Supported Windows 7/Vista (ServicePack1)/7 x64 Edition /Vista x64 Edition/ operating XP (ServicePack2 or later)/XP x64 Edition/ system Mac OS X (10.3/10.4/10.5/10.6) Linux SUSE Linux Enterprise Desktop 10 (CUPS Ver.

  • Page 49: Fax Functions

    2. PRODUCT SPECIFICATIONS Field Service Ver. 1.1 May 2011 Fax functions Applicable lines PSTN (Public Switched Telephone Network), PBX (Private Branch Exchange) Standard (203 dpi x 98 dpi) Resolution Fine (203 dpi x 196 dpi) Super fine (203 dpi x 392 dpi) Compatibility ECM/Super G3 Modem speed...

  • Page 50: Maintenance

    Tray3 (Lower feeder unit) Tray3 feed roller AVGR14010Q 300,000 PF-P09 *1: For details, see the optional lower feeder unit (PF-P09) service manual. Concept of parts life • See the accompanying sheet “d-Color MF2400 Concept of parts life” for details.

  • Page 51: Periodical Maintenance Procedure

    4. PERIODICAL MAINTENANCE PROCEDURE Field Service Ver. 1.1 May 2011 PERIODICAL MAINTENANCE PROCEDURE Processing section 4.1.1 Replacing the toner cartridge (C, M, Y, K) A. Periodically replaced parts/cycle • Standard-in box toner cartridge (C, M, Y, K): Every 2,000 images •...
  • Page 52 Field Service Ver. 1.1 May 2011 4. PERIODICAL MAINTENANCE PROCEDURE C. Reinstallation procedure 1. Take the toner cartridge [2] out of its plastic bag [1]. A0VDF2C521DA 2. Gently shake the toner cartridge [1] three times to agitate the toner. 3 × A0VDF2C522DA 3.
  • Page 53 4. PERIODICAL MAINTENANCE PROCEDURE Field Service Ver. 1.1 May 2011 4. Insert the toner cartridge [1] into the machine. A2YFF2C004DA 5. Slide the lock lever [1] to the right to lock the toner cartridge. A2YFF2C005DA 6. Remove the protective film [1]. A2YFF2C006DA 7.

  • Page 54: Replacing The Imaging Unit (C, M, Y, K)

    Field Service Ver. 1.1 May 2011 4. PERIODICAL MAINTENANCE PROCEDURE 4.1.2 Replacing the imaging unit (C, M, Y, K) A. Periodically replaced parts/cycle • Imaging unit (C, M, Y, K): Every 30,000 images (Continuous printing) or 20,000 images (2 pages/job) B.
  • Page 55 4. PERIODICAL MAINTENANCE PROCEDURE Field Service Ver. 1.1 May 2011 2. Hold the imaging unit with both hands, and then shake it twice as shown in the illustration. A0VDF2C530DA 3. Remove the protective cover [1] from the imaging unit. 4. Remove all packing tape [2] from the imaging unit.
  • Page 56 Field Service Ver. 1.1 May 2011 4. PERIODICAL MAINTENANCE PROCEDURE 7. Slide the imaging unit [1] in. A2YFF2C009DA 8. Install the waste toner bottle. See P.14 9. Install the toner cartridge. See P.8 10. Close the front door.

  • Page 57: Transfer Section

    4. PERIODICAL MAINTENANCE PROCEDURE Field Service Ver. 1.1 May 2011 Transfer section 4.2.1 Replacing the waste toner bottle A. Periodically replaced parts/cycle • Waste toner bottle: Every 26,000 images (2 pages/job: monochrome) or 6,500 images (2 pages/job: full color) B. Removal procedure 1.

  • Page 58: Replacing The Transfer Roller

    Field Service Ver. 1.1 May 2011 4. PERIODICAL MAINTENANCE PROCEDURE 4.2.2 Replacing the transfer roller A. Periodically replaced parts/cycle • Transfer roller: Every 100,000 counts (2 pages/job) B. Removal procedure 1. Open the right door. 2. Push two levers [1] inside to unlock the transfer roller.

  • Page 59: Replacing The Transfer Belt Unit

    4. PERIODICAL MAINTENANCE PROCEDURE Field Service Ver. 1.1 May 2011 4.2.3 Replacing the transfer belt unit A. Periodically replaced parts/cycle • Transfer belt unit: Every 100,000 counts (2 pages/job) B. Removal procedure 1. Turn OFF the power switch. 2. Remove the waste toner bottle. See P.14 3.
  • Page 60 Field Service Ver. 1.1 May 2011 4. PERIODICAL MAINTENANCE PROCEDURE NOTE • If the protective sheet is not sup- plied, use two sheets [1] of A4 or Letter paper as shown in the illus- tration. A2YFF2C017DA 8. Hold the both handles [1] and lower the guide [2].
  • Page 61 4. PERIODICAL MAINTENANCE PROCEDURE Field Service Ver. 1.1 May 2011 11. Remove the protective cover [1] from the new transfer belt. NOTE • Be careful not to touch the surface of the belt. A0VDF2C536DA 12. Insert the transfer belt [2] along the rails [1].

  • Page 62: Fusing Section

    Field Service Ver. 1.1 May 2011 4. PERIODICAL MAINTENANCE PROCEDURE Fusing section 4.3.1 Replacing the fuser unit CAUTION • The temperature gets high in the vicinity of the fuser unit. You may get burned when you come into contact with the area. Before replacement operations, make sure that more than 20 minutes have elapsed since the main and sub power switches were turned off.
  • Page 63 4. PERIODICAL MAINTENANCE PROCEDURE Field Service Ver. 1.1 May 2011 4. Pull down two levers [1]. A2YFF2C025DA 5. Remove the fuser unit [1]. A2YFF2C026DA 6. Install the new fuser unit. 7. From the Menu, select [SERVICE MODE] [ADJUST] [SUPPLIES REPLACE] [FUSER UNIT] and execute this function to reset the fuser unit counter value.

  • Page 64: Feed Section

    Field Service Ver. 1.1 May 2011 4. PERIODICAL MAINTENANCE PROCEDURE Feed section 4.4.1 Replacing the tray1 feed roller A. Periodically replaced parts/cycle • Tray1 feed roller: Every 300,000 counts B. Procedure 1. Remove the tray1. See P.47 2. Open the right door. 3.
  • Page 65 4. PERIODICAL MAINTENANCE PROCEDURE Field Service Ver. 1.1 May 2011 NOTE • When reinstalling the tray 1 feed roller assy, the stopper [1] must be located under the shaft [2] as shown in the illustration. A0VDF2C004DA 6. Remove the E-ring [1] and mecha- nism clutch [2], and remove the tray1 feed roller [3].

  • Page 66: Replacing The Tray2 Feed Roller

    Field Service Ver. 1.1 May 2011 4. PERIODICAL MAINTENANCE PROCEDURE 4.4.2 Replacing the tray2 feed roller A. Periodically replaced parts/cycle • Tray2 feed roller: Every 300,000 counts B. Procedure 1. Remove the tray2. 2. Lock the media lift metal plate [1]. 3.

  • Page 67: Service Tool

    5. SERVICE TOOL Field Service Ver. 1.1 May 2011 SERVICE TOOL Service material list Tool name Shape Material No. Remarks Cleaning pad 000V-18-1 10pcs/1pack Isopropyl alcohol 000V-19-0 CE tool list Tool name Shape Quantity Parts No. Laser lens cleaning tool AVGR16007M...

  • Page 68: Firmware Upgrade

    Field Service Ver. 1.1 May 2011 6. FIRMWARE UPGRADE FIRMWARE UPGRADE Controller firmware upgrading (for MFPB/1) 6.1.1 Preparations for firmware upgrading NOTE • Make sure that the scanner driver has been installed in the PC. • Before updating the firmware, print Configuration Page to confirm the current Controller Firmware Version.
  • Page 69 6. FIRMWARE UPGRADE Field Service Ver. 1.1 May 2011 8. Firmware updating starts. FIRMWARE UPDATE A2YFF2C143DA 9. When [Transfer Successfully!] message appears on the screen, click [OK]. A0FDF2C530DA 10. Click [Exit] to close the execution tool. A2YFF2C144DA...
  • Page 70 Field Service Ver. 1.1 May 2011 6. FIRMWARE UPGRADE 11. Confirm that [FIRMWARE UPDATE OK] message has been displayed, and turn OFF/ ON the machine's main switch. FIRMWARE UPDATE FIRMWARE UPDATE OK MACHINE POWER OFF/ON A0FDF3C531DA 12. Print [CONFIGURATION PAGE] to confirm the Controller Firmware Version. See P.154...

  • Page 71: Ps/Pcl Firmware Upgrading (For Mfpb/2)

    6. FIRMWARE UPGRADE Field Service Ver. 1.1 May 2011 PS/PCL firmware upgrading (for MFPB/2) 6.2.1 Preparations for firmware upgrading NOTE • Make sure that the printer driver has been installed in the PC. • Before updating the firmware, print Configuration Page to confirm the current PS/ PCL Firmware Version.
  • Page 72 Field Service Ver. 1.1 May 2011 6. FIRMWARE UPGRADE 4. The license agreement is displayed. Select “I agree”, and then click the [Next]. A011F2E556DA 5. The list of printer drivers is displayed. Select the appropriate connection for the environ- ment where the printer is being used. XXXXXXX XXXXXXX A121F2E538DA...
  • Page 73 6. FIRMWARE UPGRADE Field Service Ver. 1.1 May 2011 (2) For a network connection 1. When “Network port” is selected, a list of printer drivers for the network port appears. 2. Select the printer driver, and then click the [Next]. A011F2E558DA 3.
  • Page 74 Field Service Ver. 1.1 May 2011 6. FIRMWARE UPGRADE 4. The result of the firmware transfer is displayed. Click the [Exit]. A011F2E560DA 5. If the firmware was successfully updated, the printer will automatically restart. 6. Print [CONFIGURATION PAGE] to confirm the PS/PCL Firmware Version. See P.154 <If spooling of the data fails>...
  • Page 75 6. FIRMWARE UPGRADE Field Service Ver. 1.1 May 2011 3. Check that the printer is ready and that it is correctly connected, and then click the [Update again]. A011F2E562DA (3) For a local connection 1. When “Local port” is selected, a list of printer drivers for the local port appears. 2.
  • Page 76 Field Service Ver. 1.1 May 2011 6. FIRMWARE UPGRADE 3. A message appears, requesting confirmation to update the firmware. Click the [Start] to begin transferring the firmware. NOTE • Do not turn off the printer while its firmware is being updated. A011F2E564DA 4.
  • Page 77 6. FIRMWARE UPGRADE Field Service Ver. 1.1 May 2011 (4) When specifying the IP address of the printer 1. When “Printer IP address” is selected, the “Printer IP address” box becomes available. 2. Type in the IP address, and then click the [Next]. A011F2E566DA 3.
  • Page 78 Field Service Ver. 1.1 May 2011 6. FIRMWARE UPGRADE 4. The result of the firmware transfer is displayed. Click the [Exit]. A011F2E565DA 5. If the firmware was successfully updated, the printer will automatically restart. 6. Print [CONFIGURATION PAGE] to confirm the PS/PCL Firmware Version. See P.117 <If transferring of the data fails>...
  • Page 79 6. FIRMWARE UPGRADE Field Service Ver. 1.1 May 2011 3. Check that the printer is ready and that it is correctly connected, and then click the [Update again]. A011F2E570DA...

  • Page 80: Engine Firmware Upgrading

    Field Service Ver. 1.1 May 2011 6. FIRMWARE UPGRADE Engine firmware upgrading 6.3.1 Preparations for firmware upgrading NOTE • Make sure that the scanner driver has been installed in the PC. • Before updating the firmware, print Configuration Page to confirm the current Engine Firmware Version.
  • Page 81 6. FIRMWARE UPGRADE Field Service Ver. 1.1 May 2011 8. When [Transfer Successfully!] message appears on the screen, click [OK]. A0FDF2C530DA 9. Click [Exit] to close the execution tool. A2YFF2C144DA 10. Confirm that [FIRMWARE UPDATE OK] message has been displayed, and turn OFF/ ON the machine's main switch.

  • Page 82: Other Maintenance Item

    Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM OTHER MAINTENANCE ITEM Items not allowed to be disassembled and adjusted A. Paint-locked screws NOTE • To prevent loose screws, a screw lock in blue or green series color is applied to the screws.

  • Page 83: Ph Unit

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 F. Precautions during setup or transportation • Whenever mounting an option on the machine, be attentive to the motion of the fellow worker of the joint work. The fellow worker may be injured with his or her finger or hand pinched between the machine and the option.

  • Page 84: Disassembly/Reassembly Parts List

    Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM Disassembly/reassembly parts list Section Part name Ref.Page Rear cover P.43 Left cover P.43 Rear right cover P.44 Exterior parts Exit cover P.44 Front right cover P.45 Operation panel P.48 Upper cover P.49 FAX board (FAXB) P.50...

  • Page 85: Cleaning Parts List

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 Section Part name Ref.Page Developing motor (M1) P.68 Main motor (M2) P.68 Color PC drum motor (M4) P.69 DC power supply fan motor (FM10) P.70 Cooling fan motor (FM11) P.71 Tray2 media feed clutch (CL1) P.72 Tray1 media feed clutch (CL2)

  • Page 86: Disassembly/Reassembly Procedure

    Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM Disassembly/reassembly procedure 7.3.1 Rear cover 1. Remove the rear center cover [1]. A2YFF2C027DA 2. Remove four screws [1], and remove the rear cover [2]. A2YFF2C045DA 7.3.2 Left cover 1. Slide out tray2. 2.

  • Page 87: Rear Right Cover

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 7.3.3 Rear right cover 1. Remove the rear cover. See P.43 2. Open the right door. 3. Remove six screws [1]. A2YFF2C047DA 4. Release the tab [1], raise the scan- ner unit, and remove the rear right cover [2].

  • Page 88: Front Right Cover

    Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 7.3.5 Front right cover 1. Open the right door. 2. Remove the waste toner bottle. See P.14 3. Remove two caps [1]. A2YFF2C049DA 4. Remove two screws [1]. A2YFF2C050DA 5. Remove two screws [1]. A2YFF2C052DA...

  • Page 89: Tray2

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 6. Unhook the tab [1], and raise the operation panel. NOTE • When unhook the tab [1], use the flathead screwdriver or the similar tool. A2YFF2C051DA 7. Unhook three tabs [1], and remove the front right cover [2].

  • Page 90: Tray1

    Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 7.3.7 Tray1 1. Open the right door. 2. Remove the screw [1], and remove the fixed cover [2]. 3. Remove the spring [3]. 4. Remove the screw [4], and remove the harness cover [5].

  • Page 91: Operation Panel

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 7.3.8 Operation panel 1. Remove the ADF. See P.98 2. Peel off the label [1]. NOTE • After reinstalling the original glass, attach the label (Parts No.: A121 9447 ##) again. A2YFF2C114DA 3.

  • Page 92: Upper Cover

    Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 5. Disconnect the flat cable [1], and remove the operation panel [2]. A2YFF2C055DA 6. To reinstall, reverse the order of removal. 7.3.9 Upper cover 1. Remove the waste toner bottle. See P.14 2.

  • Page 93: Fax Board

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 7.3.10 FAX board 1. Remove the waste toner bottle. See P.14 2. Remove the rear cover. See P.43 3. Remove the left cover. See P.43 4. Remove nine screws [1], and remove the board protective shield [2].

  • Page 94: Mfp Board /1(Mfpb /1)/ Mfp Board /2(Mfpb /2)

    Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 7.3.11 MFP board /1(MFPB /1)/ MFP board /2(MFPB /2) NOTE • When the MFP board is replaced, upgrade the firmware to the latest version. See P.25 • When the MFP board is replaced with a new one, be sure to execute [BK CLEAR]. See P.149 1.
  • Page 95 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 7. Disconnect three flat cables [1]. 8. Remove seven screws [2], and remove the MFP board /2 [3]. 9. Remove the FAX board [4]. See P.50 A2YFF2C061DB 10. Disconnect all connectors and flat cables.

  • Page 96: Printer Control Board (Prcb)

    Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 7.3.12 Printer control board (PRCB) NOTE • When the printer control board is replaced with a new one, be sure to execute [BK CLEAR]. See P.149 1. Remove the waste toner bottle. See P.14 2.
  • Page 97 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 7. Disconnect all connectors and flat cables. 8. Remove eight screws [1]. 9. Remove the print control board [2]. A2YFF2C066DA NOTE • When the printer control board (PRCB) has been replaced, be sure to remount EEPROM [1] (ICS1).

  • Page 98: Dc Power Supply (Dcpu)

    Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 7.3.13 DC power supply (DCPU) CAUTION • Note that in the event of DC power supply failure, it can take long before voltage drops even after turning OFF the power switch. To avoid electrical shock, after turning OFF the power switch, do not touch the DC power supply for 9 minutes.
  • Page 99 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 12. Remove all harness from eight wire saddles [1]. 13. Unhook two tabs [3], and remove the harness guide [2]. A2YFF2C070DA 14. Remove the harness [2] from the harness guide [1]. 15.

  • Page 100: High Voltage Unit (Hv1)

    Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 18. To reinstall, reverse the order of removal. 7.3.14 High voltage unit (HV1) 1. Remove the waste toner bottle. See P.14 2. Remove the rear cover. See P.43 3. Remove the left cover. See P.43 4.
  • Page 101 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 8. Disconnect 18 connectors [1] from the printer control board, and remove them from three wire saddles [2]. NOTE • Disconnect all connectors located between the top left connector PJ12 and the bottom right connector PJ25.
  • Page 102 Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 15. Flip the printer control board [1] up, and fasten it to the scanner unit by tape [2]. 16. Flip the protective sheet [3], and remove the screw [4]. 17. Remove the bracket [5]. A2YFF2C151DA 18.
  • Page 103 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 NOTE • To protect the harness, insert paper [1] between the plate and the har- ness. A2YFF2C152DA 23. Remove two hooks [1]. 24. Remove five screws [2]. 25. Release two tabs [3], and tilt the high voltage unit [4] toward you.

  • Page 104: Ph Unit

    Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 7.3.15 PH Unit CAUTION • Do not replace the printer head unit while the power is ON. Laser beam generated during the above mentioned activity may cause blindness. • Do not disassemble or adjust the printer head unit. Laser beam generated during the above mentioned activity may cause blindness.
  • Page 105 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 12. Remove the harness [2] from four harness guides [1]. A2YFF2C082DA 13. Remove the PH unit [1]. A2YFF2C083DA 14. To reinstall, reverse the order of removal.

  • Page 106: Hard Disk Kit (Hd-P03)

    Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 7.3.16 Hard disk kit (HD-P03) 1. Turn OFF the power switch. 2. Remove the rear center cover [1]. A2YFF2C027DA 3. Loosen the screw [1], and remove the metal plate [2]. A2YFF2C028DA 4.
  • Page 107 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 5. Remove the hard disk kit [1] from metal plate. A2YFF2C035DA 6. To reinstall, reverse the order of removal.

  • Page 108: Cf Adapter (Mk-725)

    Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 7.3.17 CF adapter (MK-725) 1. Turn OFF the power switch. 2. Remove the rear center cover [1]. A2YFF2C027DA 3. Loosen the screw [1], and remove the metal plate [2]. A2YFF2C028DA 4.
  • Page 109 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 5. Remove the CF adapter [1] from metal plate. A2YFF2C037DA 6. To reinstall, reverse the order of removal.

  • Page 110: Dual In-Line Memory Module (Dimm)

    Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 7.3.18 Dual In-Line Memory Module (DIMM) 1. Turn OFF the power switch. 2. Remove the rear center cover [1]. A2YFF2C027DA 3. Loosen the screw [1], and remove the metal plate [2]. A2YFF2C028DA 4.

  • Page 111: Developing Motor (M1)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 7.3.19 Developing motor (M1) 1. Remove the waste toner bottle. See P.14 2. Remove the rear cover. See P.43 3. Remove the left cover. See P.43 4. Remove the rear right cover. See P.44 5.

  • Page 112: Color Pc Drum Motor (M4)

    Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 7. Disconnect the connector [1]. 8. Remove four screws [2], and remove the main motor [3]. NOTE • When installing the motor, try to insert it straight, and take care not to damage the gears.

  • Page 113: Dc Power Supply Fan Motor (Fm10)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 7.3.22 DC power supply fan motor (FM10) 1. Remove the waste toner bottle. See P.14 2. Remove the rear cover. See P.43 3. Remove the left cover. See P.43 4. Remove the ADF. See P.98 5.

  • Page 114: Cooling Fan Motor (Fm11)

    Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 7.3.23 Cooling fan motor (FM11) 1. Remove the rear cover. See P.43 2. Remove the ADF. See P.98 3. Remove the Scanner unit. See P.96 4. Remove the front right cover. See P.45 5.

  • Page 115: Tray2 Media Feed Clutch (Cl1) / Tray1 Media Feed Clutch (Cl2)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 7.3.24 Tray2 media feed clutch (CL1) / Tray1 media feed clutch (CL2) 1. Remove the waste toner bottle. See P.14 2. Remove the rear cover. See P.43 3. Remove the left cover. See P.43 4.
  • Page 116 Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 12. Remove the E-ring [1]. 13. Disconnect the connector [2], and remove the tray2 media feed clutch [3]. A2YFF2C094DA 14. Remove the bushing [1]. A2YFF2C095DA 15. Remove the E-ring [1]. 16.

  • Page 117: Registration Clutch (Cl3)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 7.3.25 Registration clutch (CL3) 1. Open the right door. 2. Remove the screw [1], and remove the fixed cover [2]. 3. Remove the spring [3]. 4. Remove the screw [4], and remove the harness cover [5].

  • Page 118: Toner Supply Clutch/Y (Cl4) / Toner Supply Clutch/M (Cl5) / Toner Supply Clutch/C (Cl6) / Toner Supply Clutch/K (Cl7)

    Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 7.3.26 Toner supply clutch/Y (CL4) / Toner supply clutch/M (CL5) / Toner supply clutch/C (CL6) / Toner supply clutch/K (CL7) 1. Remove the toner cartridge (C,M,Y,K). See P.8 2. Remove the waste toner bottle. See P.14 3.
  • Page 119 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 14. Remove the harness from four wire saddles [1]. A2YFF2C098DA 15. Remove two screws [1]. 16. While releasing the lock with the inserted metal ruler [2] or another similar tool as shown in the illustra- tion, remove the toner box drive Assy [3].

  • Page 120: Loop Detection Clutch (Cl8)

    Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 21. To reinstall, reverse the order of removal. 7.3.27 Loop detection clutch (CL8) 1. Remove the fuser unit. See P.19 2. Remove the waste toner bottle. See P.14 3. Remove the rear cover. See P.43 4.
  • Page 121 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 15. Remove the wire saddle [1] from metal plate. A2YFF2C153DA 16. Loosen the screw [1]. 17. Remove the three screws [2]. A2YFF2C154DA 18. Disconnect the connector [1]. 19. Remove two screws [2]. A2YFF2C102DA...
  • Page 122 Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 20. Remove the E-ring [1] and bushing [2], and remove the holder [3]. NOTE • Before removing the holder [3], attach tape or similar material [4] to the section shown in the illustration to prevent the shaft from falling down and being lost.

  • Page 123: Switchback Roller Feed Clutch (Cl11) / Switchback Roller Reverse Clutch (Cl12)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 7.3.28 Switchback roller feed clutch (CL11) / Switchback roller reverse clutch (CL12) 1. Remove the fuser unit. See P.19 2. Remove the waste toner bottle. See P.14 3. Remove the rear cover. See P.43 4.
  • Page 124 Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 12. Remove the screw [1]. 13. While pushing the tab [2] in the direction of the arrow to unlock it, disassemble and remove the exit drive assy [3]. A2YFF2C149DA 14. Disconnect two connectors [1]. A2YFF2C105DA 15.
  • Page 125 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 16. Remove two E-rings [1] 17. Remove two gears [2]. A2YFF2C107DA 18. Remove two bushings [1], and remove the metal plate [2]. A2YFF2C108DA 19. Remove two E-rings [1] and two bushings [2].

  • Page 126: Duplex Conveyance Roller Clutch (Cl13)

    Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 21. To reinstall, reverse the order of removal. 7.3.29 Duplex conveyance roller clutch (CL13) 1. Open the right door. 2. Remove the screw [1], and remove the fixed cover [2]. 3.

  • Page 127: Installation Of The Duplex Conveyance Roller Clutch (Cl13)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 8. Remove the hookup connector from the holder and pull out the connector [1]. 9. Remove the E-ring [2] and the bush- ing [3], and remove the registration clutch [4]. A121F2C063DB 7.3.30 Installation of the duplex conveyance roller clutch (CL13)
  • Page 128 Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 3. Connect the duplex conveyance roller clutch connector [1]. A121F2C702AA 4. Fix the hookup connector of the duplex conveyance roller clutch to the holder of the conveyance unit. A121F2C703AA 5. Route the harness of the duplex con- veyance roller clutch as illustrated on the left.
  • Page 129 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 7. Make sure that the harness is neatly stored inside. A121F2C706AA 8. Dampen a cotton swab with alcohol and clean [2] the shaded area [1] shown on the left. A121F2C707AA 9.
  • Page 130 Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM NOTE • When mounting the heavy sponge, affix it at the location [1] shown in the affixing standard. • Make sure that the heavy sponge and the harness [2] are not in contact with the harness when the heavy sponge is mounted.

  • Page 131: 2Nd Transfer Release Solenoid (Sd2)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 7.3.31 2nd transfer release solenoid (SD2) 1. Remove the registration clutch. See P.74 2. Remove the 2nd transfer roller unit assy [1]. A0VDF2C058DA 3. Remove two screws [1], and remove the duplex conveyance roller assy [2].
  • Page 132 Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM NOTE • If the gears come off and they need to be reinstalled, align the arrow [1] on the gear with the marked line [2] on the holder. A0VDF2C548DA 5. Disconnect the connector [1]. A0VDF2C061DA 6.

  • Page 133: Temperature/ Humidity Sensor (Tem/Hums)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 7.3.32 Temperature/ humidity sensor (TEM/HUMS) 1. Open the right door. 2. Remove the screw [1], and remove the fixed cover [2]. 3. Remove the spring [3]. 4. Remove the screw [4], and remove the harness cover [5].

  • Page 134: Idc Sensor (Idc)

    Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 8. Disconnect the connector [1], and remove the temperature/humidity sensor [2]. A0VDF2C064DA 9. To reinstall, reverse the order of removal. 7.3.33 IDC sensor (IDC) 1. Remove the toner cartridge (C,M,Y,K). See P.8 2.
  • Page 135 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 8. Remove two screws [1], and remove the sensor cover [2]. A0VDF2C067DA 9. While slightly raising the ground plate [1], remove the IDC sensor [2]. A0VDF2C068DA 10. Disconnect the connector [1], and remove the IDC sensor [2].

  • Page 136: Scanner Motor (M101)

    Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 7.3.34 Scanner motor (M101) 1. Remove the rear cover. See P.43 2. Remove the ADF. See P.98 3. Peel off the label [1]. NOTE • After reinstalling the original glass, attach the label (Parts No.: A121 9447 ##) again.
  • Page 137 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 6. Disconnect the connector [1] (P106), and remove it from three wire sad- dles [2]. A2YFF2C117DA 7. Remove the harness [1] from two harness guides [2]. A2YFF2C118DA 8. While releasing the stopper, remove the belt [1].

  • Page 138: Cis Module

    Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 10. To reinstall, reverse the order of removal. 7.3.35 CIS module 1. Remove the rear cover. See P.43 2. Remove the ADF. See P.98 3. Peel off the label [1]. NOTE •...

  • Page 139: Scanner Unit

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 6. Disconnect the flat cable [1], and remove it from the flat cable guide. 7. Remove the CIS module [2]. A2YFF2C121DA 8. To reinstall, reverse the order of removal. 7.3.36 Scanner unit 1.
  • Page 140 Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 5. Remove two screws [1]. A2YFF2C123DA 6. Remove four screws [1]. A2YFF2C124DA 7. Remove seven screws [1], and remove the bracket [2]. A2YFF2C074DA 8. Disconnect two flat cables [1] (P103, P104).

  • Page 141: Adf

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 11. Remove the harness [1] from the harness guide [2]. 12. Remove the earth cable [3] from the wire saddle [4] and the harness guide [2]. A2YFF2C126DA 13. Remove the tab [1]. 14.
  • Page 142 Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 3. Disconnect two connectors [1] (P107,P110). A2YFF2C129DA 4. Remove the harness from six wire saddles [1]. 5. Remove the screw [2], and remove the earth cable [3] from wire saddle. A2YFF2C130DA 6.

  • Page 143: Adf Pick-Up Roller / Adf Feed Roller

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 7.3.38 ADF pick-up roller / ADF feed roller 1. Open the ADF feed cover [1]. A2YFF2C042DA 2. Release two tabs [1], and pull the cover [2] toward you. A2YFF2C132DA 3. Unhook two tabs [1], and remove the cover [2].
  • Page 144 Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 4. Remove the lever [1], and remove the spring [2]. A2YFF2C134DA 5. Remove the C-ring [1], and remove the gear [2]. A2YFF2C135DA 6. Remove two bushing [1]. A2YFF2C136DA A2YFF2C136DA...
  • Page 145 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 7. Pull the pick-up roller [1] toward you, and release the tab [2]. 8. Remove the roller unit A2YFF2C137DA 9. Remove two levers [1], and remove the pick-up roller [2]. A2YFF2C138DA 10.

  • Page 146: Adf Separation Pad

    Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 7.3.39 ADF separation pad 1. Open the ADF feed cover [1]. A2YFF2C042DA 2. Unhook two tabs [1], and remove the ADF separator pad [2]. A2YFF2C141DA...

  • Page 147: Cleaning Procedure

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 Cleaning procedure NOTE • The alcohol described in the cleaning procedure represents the isopropyl alcohol. 7.4.1 Tray1 feed roller 1. Open the tray1. 2. Press down the media lifting metal plate [1].

  • Page 148: Adf Feed Roller

    Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 7.4.3 ADF feed roller 1. Open the ADF feed cover [1]. A2YFF2C042DA 2. Using a cleaning pad dampened with alcohol, wipe the ADF feed roller [1] clean of dirt. A2YFF2C043DA...

  • Page 149: Laser Irradiation Section

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 7.4.4 Laser irradiation section 1. Slide out tray2. 2. Remove the cover [1]. A0VDF2C503DA 3. Remove the laser lens cleaning tool [1]. A0VDF2C504DA 4. Close the tray2. 5. Open the front door [1]. A2YFF2C001DA...
  • Page 150 Field Service Ver. 1.1 May 2011 7. OTHER MAINTENANCE ITEM 6. Remove the waste toner bottle [1]. See P.14 7. Remove the toner cartridge [2]. See P.8 8. Remove the imaging unit [3]. See P.11 A2YFF2C032DA 9. Attach the cover [1] to the removed imaging unit.
  • Page 151 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 Blank Page...

  • Page 152: Adjustment/Setting

    Field Service Ver. 1.1 May 2011 8. HOW TO USE THE ADJUSTMENT/SETTING SECTION ADJUSTMENT/SETTING HOW TO USE THE ADJUSTMENT/SETTING SECTION • “Adjustment/Setting” contains detailed information on the adjustment items and proce- dures for this machine. • Throughout this “Adjustment/Setting,” the default settings are indicated by “ ”. Advance checks •...

  • Page 153: Utility

    Field Service Ver. 1.1 May 2011 UTILITY List of UTILITY mode NOTE • Keys displayed on screens are different depending on the setting. *1: It will be displayed only when the optional lower feeder unit PF-P09 is installed. UTILITY mode ACCESSIBILITY SOUND SETTINGS LCD CONTRAST...
  • Page 154 Field Service Ver. 1.1 May 2011 9. UTILITY UTILITY mode ADMIN. MANAGEMENT NETWORK SETTING TCP/IP IP ADDR. SETTING DHCP BOOTP ARP/PING HTTP FTP SERVER FTP TX BONJOUR DYNAMIC DNS RAW PORT DISABLE/ENABLE BIDIRECTIONAL SNMP WSD PRINT IPSEC IP ADDR. FILTER ACCESS PER.
  • Page 155 9. UTILITY Field Service Ver. 1.1 May 2011 UTILITY mode ADMIN. MANAGEMENT NETWORK SETTING IEEE802.1X E-MAIL SETTING SMTP SENDER NAME E-MAIL ADDRESS DEFAULT SUBJECT SMTP SERVER ADDR. SMTP PORT NO. SMTP TIMEOUT TEXT INSERT POP BEFORE SMTP DISABLE/ENABLE POP3 SERVER ADDR.
  • Page 156 Field Service Ver. 1.1 May 2011 9. UTILITY UTILITY mode ADMIN. MANAGEMENT FAX SETTING CONFRIM FAX NO. DETECT DIAL TONE COMM. SETTING TONE/PULSE LINE MONITOR PSTN/PBX USER SETTING PTT SETTING DATE&TIME DAYLIGHT SAVING DATE FORMAT PRESET ZOOM USER FAX NUMBER USER NAME SUPPLIES REPLACE TRANSFER BELT...

  • Page 157: Starting/Exiting

    9. UTILITY Field Service Ver. 1.1 May 2011 UTILITY mode REPORTING ACTIVITY REPORT TX RESULT REPORT RX RESULT REPORT SCAN SETTING IMAGE FORMAT CODING METHOD RESOLUTION QUALITY PRIORITY DENSITY LEVEL SHARPNESS SCAN SIZE FILE SIZE START KEY * The settings list shown in the above is in accordance with the screen display format. Starting/Exiting 9.2.1 Starting procedure...

  • Page 158: Report/Status

    Field Service Ver. 1.1 May 2011 10. REPORT/STATUS 10. REPORT/STATUS 10.1 List of REPORT/STATUS mode *1: It will be displayed only when the optional hard disk kit HD-P03 or CompactFlash card is installed. REPORT/STATUS mode TOTAL PRINT TOTAL PRINT MONO COPY COLOR COPY MONO PRINT COLOR PRINT...

  • Page 159: Starting/Exiting

    10. REPORT/STATUS Field Service Ver. 1.1 May 2011 10.2 Starting/Exiting 10.2.1 Starting procedure 1. Select [REPORT/STATUS] in the main screen. 2. Press the Select key. 3. The REPORT/STATUS mode screen will appear. 10.2.2 Exiting procedure • Press the Stop/Reset key.

  • Page 160: Configuration Page

    Field Service Ver. 1.1 May 2011 10. REPORT/STATUS 10.3 CONFIGURATION PAGE • To check the status and the usage of the machine (consumables, maintenance parts and paper). 10.3.1 Sample of CONFIGURATION PAGE A2YFF3E001DA...
  • Page 161 10. REPORT/STATUS Field Service Ver. 1.1 May 2011 A. Supplies Status • Display the estimated percent of life remaining in the toner cartridge and imaging unit. The type of the toner cartridges that are installed in the printer is also displayed (See the table below).
  • Page 162 Field Service Ver. 1.1 May 2011 10. REPORT/STATUS C. PM parts information • The lower right part of the configuration page shows numerical values that represent consumable/periodic replacement parts (units) counter information. The table below explains counter information that is provided by each numerical data. (1) Display on the configuration page 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Display 0/ 0/ 0/ 0/ 0/ 0/ 0/ 0/ 0/ 0/ 0/ 0/ 0/ 0/ 0/ 0/ 0/ 0/ 0/ 0/ 0/ 0/ 0/ 0/...
  • Page 163 10. REPORT/STATUS Field Service Ver. 1.1 May 2011 Contents Machine Year (e.g. The year 2011 is displayed as 1.) setting date Month (e.g. January is displayed as A. February is B. March is C. and December is L.) Day (e.g. The day 1 is displayed as 01.) Application Copy print counter...

  • Page 164: Ps/Pcl Print

    11.1 List of PS/PCL PRINT mode *1: This menu item appears only if an optional hard disk kit HD-P03 is installed. *2: This function becomes available only when the optional lower feeder unit PF-P09 is mounted on the machine. *3: This menu item appears only if an optional hard disk kit or a CompactFlash card of 1GB or more is installed.
  • Page 165 11. PS/PCL PRINT Field Service Ver. 1.1 May 2011 PS/PCL PRINT mode QUALITY MENU PS SETTING IMAGE PRINTING RGB SOURCE RGB INTENT RGB GRAY DESTINATION PROF TEXT PRINTING RGB SOURCE RGB INTENT RGB GRAY DESTINATION PROF GRFX. PRINTING RGB SOURCE RGB INTENT RGB GRAY DESTINATION PROF...

  • Page 166: User Service Mode

    Field Service Ver. 1.1 May 2011 12. USER SERVICE MODE 12. USER SERVICE MODE 12.1 List of USER SERVICE MODE USER SERVICE MODE FAX MAINTENANCE TX SPEED RX SPEED TX LEVEL RX LEVEL DTMF LEVEL CNG LEVEL CED LEVEL ECM MODE CODING SCHEME TONER EMPTY REPORT PROTOCOL REPORT...

  • Page 167: Starting/Exiting

    12. USER SERVICE MODE Field Service Ver. 1.1 May 2011 USER SERVICE MODE ADJUST TRANSFER POWER SIMPLEX PASS DUPLEX PASS IMAGE ADJ PARAM TEMPERATURE ENGINE SW MAI N-SCAN SCALE MAIN SCAN PAGE SCAN ADJUST VALUE AIDC MODE THICK MODE FINE LINE ADJ CRU USAGE TRANSFER BELT FUSER UNIT...

  • Page 168: Service Mode

    13. SERVICE MODE 13.1 LIST OF SERVICE MODE ✽ The function tree is shown to comply with the format displayed on the screen. *1: It will be displayed only when the optional lower feeder unit PF-P09 is installed. Ref. SERVICE MODE page SERVICE’S CHOICE...
  • Page 169 13. SERVICE MODE Field Service Ver. 1.1 May 2011 Ref. SERVICE MODE page ADJUST LEFT ADJ. (FRONT) LEFT ADJ TRAY1 LEFT ADJ TRAY2 P.143 LEFT ADJ TRAY3 LEFT ADJ. (BACK) LEFT ADJ TRAY1 LEFT ADJ TRAY2 P.144 LEFT ADJ TRAY3 TRANSFER POWER SIMPLEX PASS PLAIN PAPER...
  • Page 170 Field Service Ver. 1.1 May 2011 13. SERVICE MODE Ref. SERVICE MODE page COUNTER TOTAL PRINT P.150 FAX COUNTER P.151 SCAN COUNTER P.151 TRAY COUNTER P.151 PAPER SIZE COUNTER P.151 PAPER TYPE COUNTER P.151 APPLICATION COUNT. P.152 SUPPLIES STATUS P.152 CRU USAGE P.152 JAM COUNTER...
  • Page 171 13. SERVICE MODE Field Service Ver. 1.1 May 2011 Ref. SERVICE MODE page REPORT SERVICE DATA LIST P.161 ERROR CODE LIST P.164 T.30 PROTOCOL LIST P.165 SERVICE REPORT P.167 ADMIN. REGISTRATION ADMIN. NO. P.168 FULL - FUNC. NO. P.168 FIXED ZOOM CHANGE REDUCTION2 REDUCTION1 P.168...

  • Page 172: Starting/Exiting

    Field Service Ver. 1.1 May 2011 13. SERVICE MODE 13.2 STARTING/EXITING 13.2.1 STARTING PROCEDURE NOTE • Ensure appropriate security for Service Mode function setting procedures. They should NEVER be shown to any unauthorized person not involved with service jobs. A. Procedure 1.

  • Page 173: Service's Choice

    13. SERVICE MODE Field Service Ver. 1.1 May 2011 13.3 SERVICE’S CHOICE 13.3.1 TX SPEED A. Use • Transmit start speed setting. Choose the mode from among the following. B. Procedure • The default setting is V.34 33600 bps. “V.34 33600 bps” V.34 31200 bps V.34 28800 bps V.34 26400 bps...

  • Page 174: Dtmf Level

    Field Service Ver. 1.1 May 2011 13. SERVICE MODE 13.3.5 DTMF LEVEL A. Use • Dual tone output level. B. Procedure • The default setting is -6 dbm. -2 dbm -3 dbm -4 dbm -5 dbm “-6 dbm” -7 dbm -8 dbm -9 dbm -10 dbm...

  • Page 175: Coding Scheme

    13. SERVICE MODE Field Service Ver. 1.1 May 2011 13.3.9 CODING SCHEME A. Use • Select compression method in TX/RX mode. MMR: A compression method. MR: A compression method. MH: The simplest compression method. JBIG: The most complex compression method that generates the smallest code than any of following ones.

  • Page 176: Protocol Report

    Field Service Ver. 1.1 May 2011 13. SERVICE MODE 13.3.11 PROTOCOL REPORT A. Use • Print communication report. • Choose one from among the following. OFF: Disable T.30 communication report. ON: Print T.30 communication report. ON (ERROR): Print T.30 communication report when an error occurs. B.

  • Page 177: Enable Warning - I-Unit Low

    13. SERVICE MODE Field Service Ver. 1.1 May 2011 13.3.16 ENABLE WARNING - I-UNIT LOW A. Use • Specifies whether or not a warning appears when the imaging unit is about to reach the end of its service life. B. Procedure •...

  • Page 178: Count Mode - Large Paper Mode

    Field Service Ver. 1.1 May 2011 13. SERVICE MODE 13.3.20 COUNT MODE - LARGE PAPER MODE A. Use • To set the size regarded as the large size (2 counts.) B. Procedure • The default setting is depend on the marketing area. Mode 0 : Not counted - Never regard any size as the large size (Default: Japan) Mode 1 : Regard A3/11 x 17 or more size as the large size.

  • Page 179: Adjust

    13. SERVICE MODE Field Service Ver. 1.1 May 2011 13.4 ADJUST 13.4.1 CIS MAIN ZOOM A. Use • To adjust for variations in the accuracy of IR parts and their mounting accuracy by vary- ing the scanning zoom ratio in the main scanning direction. •...

  • Page 180: Cis Sub Zoom

    Field Service Ver. 1.1 May 2011 13. SERVICE MODE 13.4.2 CIS SUB ZOOM A. Use • To adjust for variations in the accuracy of IR parts and their mounting accuracy by vary- ing the scanning zoom ratio in the sub-scanning direction. •...

  • Page 181: Cis Main Regist

    13. SERVICE MODE Field Service Ver. 1.1 May 2011 13.4.3 CIS MAIN REGIST A. Use • To adjust for variations in the accuracy of IR parts and their mounting accuracy by vary- ing the scanning start position in the main scanning direction. •...

  • Page 182: Cis Sub Regist

    Field Service Ver. 1.1 May 2011 13. SERVICE MODE 13.4.4 CIS SUB REGIST A. Use • To adjust for variations in the accuracy of IR parts and their mounting accuracy by vary- ing the scanning start position in the sub-scanning direction. •...

  • Page 183: Adf Sub Zoom

    13. SERVICE MODE Field Service Ver. 1.1 May 2011 13.4.5 ADF SUB ZOOM A. Use • To adjust for variations in the accuracy of all parts and their mounting accuracy by vary- ing the scanning zoom ratio in the sub-scanning direction (1-side) when using the Auto- matic Document Feeder •...

  • Page 184: Adf Main Regist

    Field Service Ver. 1.1 May 2011 13. SERVICE MODE 13.4.6 ADF MAIN REGIST A. Use • To adjust for variations in the accuracy of all parts and their mounting accuracy by vary- ing the scanning start position in the main scanning direction (1-side) when using the Automatic Document Feeder.

  • Page 185: Adf Sub Regist

    13. SERVICE MODE Field Service Ver. 1.1 May 2011 13.4.7 ADF SUB REGIST A. Use • To adjust for variations in the accuracy of all parts and their mounting accuracy by vary- ing the scanning start position in the sub-scanning direction (1-side) when using the Automatic Document Feeder.

  • Page 186: Fuser Control

    Field Service Ver. 1.1 May 2011 13. SERVICE MODE 13.4.8 FUSER CONTROL A. Use • Sets the heater lamp lighting control so that it implements the flicker standards. • To use when flickering from fluorescent light occurs. 0: Flicker Control is determined according to an area code (Default) 1: Flicker Control is always on (disregarding area code) 2: Flicker Control is always off (disregarding area code) B.

  • Page 187: Left Adj. (Back)

    13. SERVICE MODE Field Service Ver. 1.1 May 2011 13.4.11 LEFT ADJ. (BACK) A. Use • To correct a misaligned print image. TRAY 1: Adjust the left margin of media fed from tray 1 (manual tray.) TRAY 2: Adjust the left margin of media fed from tray 2. TRAY 3: Adjust the left margin of media fed from tray 3.

  • Page 188: Transfer Power- Duplex Pass

    Field Service Ver. 1.1 May 2011 13. SERVICE MODE 13.4.13 TRANSFER POWER- DUPLEX PASS A. Use • Adjust the 2nd image transfer output (ATVC) on the duplexed pages for each media type. • To use when the transfer failure at the trailing edge occurs. B.

  • Page 189: Main Scan Scale - Main Scan Page

    13. SERVICE MODE Field Service Ver. 1.1 May 2011 13.4.16 MAIN SCAN SCALE - MAIN SCAN PAGE A. Use • Prints the test pattern used for the main scan adjustment. B. Procedure 1. Call the Service Mode to the display. 2.

  • Page 190: Aidc Mode

    Field Service Ver. 1.1 May 2011 13. SERVICE MODE 2. Make adjustments so that the gray area on each color sample of the output test pattern becomes parallel to the main scan direction. Calculate the correction values for cyan, magenta, and yellow in the following way. <1>...

  • Page 191: Thick Mode

    13. SERVICE MODE Field Service Ver. 1.1 May 2011 13.4.19 THICK MODE A. Use • In order to prevent toner from clogging within the developer unit as a result of it being driven at half-speed, select the timing for driving the developer unit at full speed for a fixed length of time when thick paper is being fed.

  • Page 192: Supplies Replace - Transfer Belt

    Field Service Ver. 1.1 May 2011 13. SERVICE MODE 13.4.22 SUPPLIES REPLACE - TRANSFER BELT A. Use • Resets the transfer belt unit counter. • To use when the transfer belt unit has been replaced. B. Procedure 1. Call the Service Mode to the display. 2.

  • Page 193: Counter

    13. SERVICE MODE Field Service Ver. 1.1 May 2011 13.5 COUNTER 13.5.1 TOTAL PRINT A. TOTAL FACE • Count the total number of face. B. COLOR COPY • Count the copy number of faces of copy by Color. C. COLOR PRINT •...

  • Page 194: Fax Counter

    Field Service Ver. 1.1 May 2011 13. SERVICE MODE Q. MONO PRINT L • Count the output number of faces of the printing large size paper by the mono print. R. FAX PRINT L • Count the output number of faces of the printing large size paper by the fax print. •...

  • Page 195: Application Counter

    13. SERVICE MODE Field Service Ver. 1.1 May 2011 13.5.7 APPLICATION COUNTER A. Use • When checking the number of sheets of paper used for each of different applications. COPY PRINT: Number of copies made. FAX RX PRN.: Number of printed pages received by Fax. REPORT PRN.: Number of printed report pages.

  • Page 196: Total Scan

    Field Service Ver. 1.1 May 2011 13. SERVICE MODE 13.5.12 TOTAL SCAN Displays the total number of scanned document pages. When checking for the total number of scanned document pages. A. SCAN/FAX • Count the total number of Scan/Fax. B. SCAN/FAX L •...

  • Page 197: Display

    13. SERVICE MODE Field Service Ver. 1.1 May 2011 13.6 DISPLAY 13.6.1 MAIN F/W VER. A. Use • Displays the version of the controller firmware. • When upgrading the firmware. • When the image processing board has been replaced with a new one. 13.6.2 ENGINE F/W VER.

  • Page 198: Function

    Field Service Ver. 1.1 May 2011 13. SERVICE MODE 13.7 FUNCTION 13.7.1 PAPER FEED TEST A. Use • To check the paper feeding in the paper take-up/transport sections without printing on the paper • When a paper misfeed occurs. B. Procedure 1.

  • Page 199: Adf Feed Test

    13. SERVICE MODE Field Service Ver. 1.1 May 2011 (2) PATTERN2 A. Use • To print the test pattern for halftones and gradations. • When checking density and pitch irregularities. • When checking reproducibility of gradations. 4139F3C551DA B. Procedure 1. Select the paper tray. 2.

  • Page 200: Scan Test

    Field Service Ver. 1.1 May 2011 13. SERVICE MODE 13.7.6 SCAN TEST A. Use • If the scanner malfunctions. B. Procedure 1. Press the Select key to begin the scanner test. 2. Press the Stop/Reset key to stop the scanner test. 13.7.7 PRINTER TEST- SENSOR A.

  • Page 201: Printer Test- Electric Parts

    13. SERVICE MODE Field Service Ver. 1.1 May 2011 13.7.8 PRINTER TEST- ELECTRIC PARTS A. Use • Used for troubleshooting when a malfunction or a misfeed occurs. (Main body) B. Procedure • The operation of each of the switches and sensors can be checked on a real-time basis. It can be checked as long as the 5 V power line remains intact even when a door is open.

  • Page 202: Printer Test- Print Test

    Field Service Ver. 1.1 May 2011 13. SERVICE MODE 13.7.9 PRINTER TEST- PRINT TEST A. Use • Produces an image pattern on the engine side as commanded from the controller, thereby making a test print on the engine only. B. Procedure 1.

  • Page 203: Soft Switch

    13. SERVICE MODE Field Service Ver. 1.1 May 2011 13.8 SOFT SWITCH 13.8.1 CONTROLLER SW • Refer to the chapter of soft switch for the explanation of soft switch. See P.186 Bit No. 1 2345 67 8 A2YFF3E002DA A. KEY DEFINITION FOR SOFT SWITCH Definition Soft switch number forward.

  • Page 204: Report

    Field Service Ver. 1.1 May 2011 13. SERVICE MODE 13.9 REPORT 13.9.1 SERVICE DATA LIST A. Use (1) Service Data list includes the following items: • SOFT SWITCH • COMMUNICATION HISTORY & COUNTER • ADJUST • RX IN MEMORY • ADMINISTRATOR PASSWORD •...
  • Page 205 13. SERVICE MODE Field Service Ver. 1.1 May 2011 (1) SERVICE DATA LIST (example) A2YFF3C007DA...
  • Page 206 Field Service Ver. 1.1 May 2011 13. SERVICE MODE (2) ERROR LOG HISTORY LIST (example) • The following table is the error log history. The table keeps the last 40 records only. ERROR LOG HISTORY LIST Index Error Maker Tele. 0001 :00A0 4230...

  • Page 207: Error Code List

    13. SERVICE MODE Field Service Ver. 1.1 May 2011 13.9.2 ERROR CODE LIST A. Use • Print error code (CODE) and error occurrence time (ERROR TIMES). B. Procedure 1. Enter the [SERVICE MODE]. 2. Select [REPORT] and press the Select key. 3.

  • Page 208: Protocol List

    Field Service Ver. 1.1 May 2011 13. SERVICE MODE 13.9.3 T.30 PROTOCOL LIST A. Use • Print out T.30 or V8 protocol after communication. SESSION: Session number FUNCTION: Function name DESTINATION STATION: Destination Name/Tel. No. DATE/TIME: Communication Date & Time PAGE: Total page number for this session DURATION: Communication using time MODE: Communication speed and ECM mode...
  • Page 209 13. SERVICE MODE Field Service Ver. 1.1 May 2011 (1) V.17 communication (example) DATE:APR.10.2008 12:20 TRAINING PHASE DATA PHASE A2YFF3C003DA...

  • Page 210: Service Report

    Field Service Ver. 1.1 May 2011 13. SERVICE MODE (2) V.34 communication (example) PROTOCOL MONITOR REPORT NAME:TMFP TEL :886 3 4733507 DATE:APR.10.2008 12:20 SESSION FUNCTION NO. DESTINATION STATION DATE TIME PAGE DURATION MODE RESULT OCT.27 17:19 0001 00h00min03s ECM -33.6 27187480 DATA V.8 PROTOCOL DUMP...

  • Page 211: Admin Registration

    13. SERVICE MODE Field Service Ver. 1.1 May 2011 13.10 ADMIN REGISTRATION 13.10.1 ADMIN. NO. A. Use • Use to display or change the current Administrator number. B. Procedure • Administrator number: 000000 to 999999 1. Enter the [SERVICE MODE]. 2.

  • Page 212: Factory Test

    Field Service Ver. 1.1 May 2011 13. SERVICE MODE 13.12 FACTORY TEST • This test is for factory adjustment only and should NOT be used. Functions/Use SIGNAL TEST • This test is for factory adjustment only and should NOT be used. RELAY TEST •...

  • Page 213: Ps/Pcl

    13. SERVICE MODE Field Service Ver. 1.1 May 2011 13.14 PS/PCL 13.14.1 PRINT MENU - MAINTENANCE INFO A. Use • To check the maintenance information. • The items which can be checked are as follows. [Device Caution Information]: Process caution information. [Count (total)]: Counter value for each color.
  • Page 214 Field Service Ver. 1.1 May 2011 13. SERVICE MODE (2) Conversion method from hexadecimal number to binary number 1. The hexadecimal number (four digits) is converted in each digit based on the following table. Hexadecimal Binary Hexadecimal Binary Hexadecimal Binary Hexadecimal Binary number...

  • Page 215: Print Menu - Event Log

    13. SERVICE MODE Field Service Ver. 1.1 May 2011 13.14.2 PRINT MENU - EVENT LOG A. Use • To check the jams/troubles which occurred, and the history of replacing the consum- ables. • The items which can be checked are as follows. [Paper Jam Error]: The number of times jam have occurred and its history.
  • Page 216 Field Service Ver. 1.1 May 2011 13. SERVICE MODE Engine Element Data Information Element Data Name Description INSIDE HUMIDITY • Displays the inside humidity (in 1% increments). INSIDE TEMPERATURE • Displays the inside temperature (in 1 ºC increments). PH TEMPRATURE •...

  • Page 217: Print Menu - Halftone 64

    13. SERVICE MODE Field Service Ver. 1.1 May 2011 13.14.4 PRINT MENU - HALFTONE 64 A. Use • To check the unevenness of the density and the pitch. B. Procedure 1. Call the service mode to the display. 2. Select [PS / PCL] [PRINT MENU] [HALFTONE 64] and press the Select key.

  • Page 218: Img Adj Thick

    Field Service Ver. 1.1 May 2011 13. SERVICE MODE 13.14.8 IMG ADJ THICK A. Use • To fine-adjust density of printed images of each color for thick paper. • To change the density of the printed image for each color with thick paper. B.

  • Page 219: Cs Remote Care

    13. SERVICE MODE Field Service Ver. 1.1 May 2011 13.15 CS REMOTE CARE 13.15.1 OUTLINES • CS Remote Care enables the machine and the computer at CS Remote Care center to exchange data through network in order to control the machine. •...
  • Page 220 Field Service Ver. 1.1 May 2011 13. SERVICE MODE Two-way communication One-way communication Step Procedure Encryption setting 1. Select [SERVICE MODE] [PS / PCL] [CS REMOTE CARE] [BASIC SET- TING] [ENCRYPTION]. 2. Select [YES] or [NO] according to the necessity of encryption, and press the Select key. Heart Beat *1 1.

  • Page 221: Maintenance

    13. SERVICE MODE Field Service Ver. 1.1 May 2011 13.15.3 SERVICE ENGR ID A. Use • To register the service engineer ID. • Use when registering and changing service engineer ID. B. Procedure • Enter a 7-digit code using the software keyboard. (0000001 to 9999999) 13.15.4 SUBSCRIBE...

  • Page 222: Manual Trans

    Field Service Ver. 1.1 May 2011 13. SERVICE MODE 13.15.7 MANUAL TRANS. A. Use • Use when enabling the manual transmission for the CS Remote Care. • Not displayed in the following cases. The machine is not registered in the center. The maintenance is already provided.

  • Page 223: Webdav Settings - Enable Proxy

    13. SERVICE MODE Field Service Ver. 1.1 May 2011 13.15.12 WEBDAV SETTINGS - ENABLE PROXY A. Use • Sets whether or not to use the proxy server for communication with the CS Remote Care B. Procedure 1. Select [SERVICE MODE] [PS / PCL] [CS REMOTE CARE] [WEBDAV SET- TING] [ENABLE PROXY].

  • Page 224: Webdav Settings - Enable Ssl

    Field Service Ver. 1.1 May 2011 13. SERVICE MODE 13.15.17 WEBDAV SETTINGS - ENABLE SSL A. Use • Sets whether or not to enable SSL for communication with the CS Remote Care. B. Procedure 1. Select [SERVICE MODE] [PS / PCL] [CS REMOTE CARE] [WEBDAV SET- TING] [ENABLE SSL].

  • Page 225: Csrc Settings

    13. SERVICE MODE Field Service Ver. 1.1 May 2011 13.15.22 CSRC SETTINGS A. Use • Not displayed in the following cases. The machine is not registered in the center. The Service Engineer ID is not registered. The maintenance is not provided. B.

  • Page 226: Switches Settings

    Field Service Ver. 1.1 May 2011 13. SERVICE MODE 13.15.24 SWITCHES SETTINGS A. Use • To change the CS Remote Care settings. • The items which can be set are as follows. Retry Settings Retry Count • Retransmission times on http communication error Retry Interval •...

  • Page 227: Report Setting

    13. SERVICE MODE Field Service Ver. 1.1 May 2011 13.15.27 REPORT SETTING A. Use • Select the items of report data that will be sent to the center. • The items of report data which can be set are as follows. SALES COUNT/ERROR COUNT/SERVICE COUNT/LIFE COUNT/SYSTEM DATA/ HISTORY DATA/ADJUSTMENT DATA/COVERAGE DATA B.

  • Page 228: Soft Switch Set

    Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET 14. SOFT SWITCH SET 14.1 Description This machine is equipped with totally 64 soft switches that are used for fax adjustment in order to conform to the standard of each country. The default setting is changeable.

  • Page 229: Default Setting

    14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 14.2 Default setting 14.2.1 Country for each marketing area NOTE • A different country may be applicable depending on the communications stan- dard. • The marketing area settings is set in the procedure of [UTILITY] [ADMIN.
  • Page 230 Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET Soft Switch No. Bit No. Designation Page No. Print out RTN page report Confirmation report result field Get gap time between digit for pulse dial P.220 Received DIS signal within reception Transmission time limitation Audio alarm after communication fail Detect dial tone after pre-fix number...
  • Page 231 14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 Soft Switch No. Bit No. Designation Page No. 4/3/2/1 DTMF low frequency level P.229 Ring cadence P.230 7/6/5/ Re-dial interval 4/3/2/1 Delay time to catch line after detect ring Flash key time P.233 RX gain adjustment Dial tone detection time before disconnected...
  • Page 232 Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET Soft Switch No. Bit No. Designation Page No. Disable V.34 TX for V.34 modem Disable V.34 RX for V.34 modem Flags number in FSK for V.34 modem P.242 Manual TX mode for V.34 modem Switch from V.17 to V.34 if DIS Bit 6 set after received DIS Delay time in primary channel for V.34 transmit after CFR or MCF signal...
  • Page 233 14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 Soft Switch No. Bit No. Designation Page No. 8/7/6/5 Pulse dial setup ($74C) P.251 4/3/2/1 Pulse clear ($74D) Compensation for loading from bridge capacitor P.252 3/2/1 Resistance for pulse dialing Time out from PSK to FSK delay time P.252 6/5/4/...

  • Page 234: Default Soft Switch Setting For Each Market Area

    Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET 14.2.3 Default soft switch setting for each market area A. Market area 1 Marketing area U.S.A United Kingdom Argentina Australia Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0...
  • Page 235 14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 Marketing area U.S.A United Kingdom Argentina Australia Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 1 0 0 1 0 0 0 0 1 0 0 1 0 0 0 0 1 0 0 1 0 0 0 0 1 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 236 Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET B. Market area 2 Marketing area Austria Belgium Brazil Canada Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 0 1 0 1 1 0 0 0 0 1...
  • Page 237 14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 Marketing area Austria Belgium Brazil Canada Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 238 Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET C. Market area 3 Marketing area China Czech Denmark Europe Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 0 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1...
  • Page 239 14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 Marketing area China Czech Denmark Europe Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 240 Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET D. Market area 4 Marketing area Finland France Germany Greece Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1...
  • Page 241 14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 Marketing area Finland France Germany Greece Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 242 Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET E. Market area 5 Marketing area Hong Kong Hungary Ireland Israel Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 0 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 0 1...
  • Page 243 14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 Marketing area Hong Kong Hungary Ireland Israel Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 244 Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET F. Market area 6 Marketing area Italy Korea Malaysia Mexico Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 1 1 0 1 1 0 0 0 0 1 0 1 1 0 0 0 0 1 0 1 1 0 0 0 0 1...
  • Page 245 14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 Marketing area Italy Korea Malaysia Mexico Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 246 Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET G. Market area 7 Marketing area Netherlands New Zealand Norway Philippines Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 0 1...
  • Page 247 14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 Marketing area Netherlands New Zealand Norway Philippines Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 248 Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET H. Market area 8 Marketing area Poland Portugal Russia Saudi Arabia Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 0 1 0 1 1 0 0 0 1 1...
  • Page 249 14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 Marketing area Poland Portugal Russia Saudi Arabia Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 250 Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET Market area 9 Marketing area Singapore Slovakia South Africa Spain Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 0 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 0 1 0 1 1 0 0 0 1 1...
  • Page 251 14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 Marketing area Singapore Slovakia South Africa Spain Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 252 Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET J. Market area 10 Marketing area Sweden Switzerland Taiwan Turkey Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 1 1 0 1 1 0 0 0 1 1 0 1 1 0 0 0 0 1 0 1 1 0 0 0 1 1...
  • Page 253 14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 Marketing area Sweden Switzerland Taiwan Turkey Soft Switch No. Bit No. Bit No. Bit No. Bit No. 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...
  • Page 254 Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET K. Market area 11 Marketing area Vietnam Soft Switch No. Bit No. 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 1 1 1 0 1 1 0 0 0 0 1 0 0 0 0 0 1 1...
  • Page 255 14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 Marketing area Vietnam Soft Switch No. Bit No. 1 2 3 4 5 6 7 8 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...

  • Page 256: Soft Switch Definition

    Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET 14.3 Soft switch definition 14.3.1 SOFT SWITCH: #01 Initial setting Bit No. Designation Function Reserved Reserved 0: Color or Grayscale Start key default for N- Scan 1: BW only Byte number 30 bytes 15 bytes 9 bytes 60 bytes...

  • Page 257: Soft Switch: #02

    14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 14.3.2 SOFT SWITCH: #02 Initial setting Bit No. Designation Function Time between phase 70 ms 120 ms 180 ms 60 ms C to phase D signal in insensitivity V.17 Bit No. 8 Example: Image Bit No.

  • Page 258: Soft Switch: #03

    Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET 14.3.3 SOFT SWITCH: #03 Initial setting Bit No. Designation Function 0: No Send out NSF frame with station ID 1: Yes 0: No any limitation Number of Pause within phone number 1: Max.

  • Page 259: Soft Switch: #04

    14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 14.3.4 SOFT SWITCH: #04 Initial setting Bit No. Designation Function Reserved Reserved 0: No Visible alarm for RTN 1: Yes - Display message while sending / receiving signal RTN signal (RTN= Retrain Negative). 0: No Audible alarm for RTN 1: Yes - Alarm (BZ-42) for sending or receiving RTN...

  • Page 260: Soft Switch: #05

    Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET 14.3.5 SOFT SWITCH: #05 Initial setting Bit No. Designation Function Timing ON: 100 ON: 70 ON: 70 ON: 90 (ms) OFF: 140 OFF: 70 OFF: 140 OFF: 90 Push button ON/OFF timing (PB) Bit No.

  • Page 261: Soft Switch: #06

    14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 14.3.6 SOFT SWITCH: #06 Initial setting Bit No. Designation Function Reserved Reserved The time switch line to 0: 1 sec external phone after 1: 1.5 sec dialing the last digits Reserved Reserved 14.3.7...

  • Page 262: Soft Switch: #08

    Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET 14.3.8 SOFT SWITCH: #08 Initial setting Bit No. Designation Function Reserved Reserved 0: Not to detect Detect busy tone after dialing 1: Detect busy tone after dialing 0: Not to send Sending CED signal after connection 1: Send CED signal before DIS signal after connection...

  • Page 263: Soft Switch: #10

    14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 14.3.10 SOFT SWITCH: #10 Initial setting Bit No. Designation Function 0: Not to print Print out RTN page 1: Print out RTN page report after transaction for TX/ report RX RTN signal 0: Print “OK”...

  • Page 264: Soft Switch: #11

    Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET 14.3.11 SOFT SWITCH: #11 Initial setting Bit No. Designation Function Reserved Reserved 0: No Detect dial tone after pre-fix number 1: Yes 0: Yes Pulse dial allowed to select 1: Not allowed 0: Not to display Protocol signal display mode...

  • Page 265: Soft Switch: #12

    14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 14.3.12 SOFT SWITCH: #12 Initial setting Bit No. Designation Function 0: No - Also disable V.34 modem capability ECM mode capability 1: Yes Counter V.34 fall back counter Bit No. 7 for V.34 TX Bit No.

  • Page 266: Soft Switch: #13

    Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET 14.3.13 SOFT SWITCH: #13 Initial setting Bit No. Designation Function 0: Yes MR capability for G3 1: No Description (sec) Delay time between Bit No. 7 transaction Bit No. 6 0: No Super fine printing capability for receiving...

  • Page 267: Soft Switch: #15

    14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 14.3.15 SOFT SWITCH: #15 Initial setting Bit No. Designation Function Reserved Reserved 14.3.16 SOFT SWITCH: #16 Initial setting Bit No. Designation Function Reserved Reserved Coding JBIG Fax communication method coding method Bit No.

  • Page 268: Soft Switch: #17

    Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET 14.3.17 SOFT SWITCH: #17 Initial setting Bit No. Designation Function Reserved Reserved 0: 2100 Hz CED frequency 1: 1100 Hz T=1.8 sec Time (T) T+ 100 ms T+ 200 ms T+ 300 ms to 2.5 sec Bit No.

  • Page 269: Soft Switch: #18

    14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 14.3.18 SOFT SWITCH: #18 Initial setting Bit No. Designation Function Reserved Reserved Definition Level1 Level2 Level3 Level4 G3 mode training Bit No. 6 quality level Bit No. 5 Counter Bit No. 4 Bit No.

  • Page 270: Soft Switch: #19

    Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET 14.3.19 SOFT SWITCH: #19 Initial setting Bit No. Designation Function Level (dBm) -17 -16 -15 -14 -13 -12 -11 Bit No. 8 Bit No. 7 Bit No. 6 Bit No. 5 CNG signal level Level (dBm) -9 Bit No.

  • Page 271: Soft Switch: #21

    14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 14.3.21 SOFT SWITCH: #21 Initial setting Bit No. Designation Function 0: Not to send NSS signal for self mode in TX mode NSS signal before 1: Send NSS signal if remote side is same model Duration (unit=sec) CNG sending dura- Bit No.

  • Page 272: Soft Switch: #22

    Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET 14.3.22 SOFT SWITCH: #22 Initial setting Bit No. Designation Function Reserved Reserved Level (dBm) -17 -16 -15 -14 -13 -12 -11 Bit No. 4 Bit No. 3 Bit No. 2 Bit No.

  • Page 273: Soft Switch: #24 (Part 1)

    14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 14.3.24 SOFT SWITCH: #24 (Part 1) Initial setting Bit No. Designation Function 0: NO Ring cadence 1: Ring detect less than 100 ms Interval (min.) Reserved 3 4 5 6 7 8 9 10 Bit No.

  • Page 274: Soft Switch: #24 (Part 2)

    Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET 14.3.25 SOFT SWITCH: #24 (Part 2) Initial setting Bit No. Designation Function Interval (min.) 51 52 53 54 55 56 57 58 59 60 Bit No. 7 Bit No. 6 Bit No.

  • Page 275: Soft Switch: #24 (Part 3)

    14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 14.3.26 SOFT SWITCH: #24 (Part 3) Initial setting Bit No. Designation Function Interval (min.) Reserved Bit No. 7 Bit No. 6 Bit No. 5 Bit No. 4 Bit No. 3 Bit No.

  • Page 276: Soft Switch: #25

    Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET 14.3.27 SOFT SWITCH: #25 Initial setting Bit No. Designation Function Reserved Reserved Delay time (sec.) Delay time to catch Bit No. 6 line after detect ring Bit No. 5 Flash time (ms) Flash key time Bit No.

  • Page 277: Soft Switch: #27

    14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 14.3.29 SOFT SWITCH: #27 Initial setting Bit No. Designation Function Reserved Reserved 14.3.30 SOFT SWITCH: #28 Initial setting Bit No. Designation Function Time (ms) 100 200 300 400 500 600 700 Bit No.

  • Page 278: Soft Switch: #29

    Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET 14.3.31 SOFT SWITCH: #29 Initial setting Bit No. Designation Function Reserved Reserved Time (sec) 0 0.2 0.4 0.6 0.8 1.0 1.2 1.4 1.6 1.8 Bit No. 5 Bit No. 4 Bit No.

  • Page 279: Soft Switch: #30

    14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 14.3.32 SOFT SWITCH: #30 Initial setting Bit No. Designation Function Pause delay time Time (sec) within digits Bit No. 8 Ex. 002Pxxxxxx Bit No. 7 Reserved Reserved 14.3.33 SOFT SWITCH: #31 Initial setting Bit No.

  • Page 280: Soft Switch: #32

    Designation Function 0: Normal detects toner type Toner type (PA model only) 1: Can use Olivetti toner and magicolor toner 0: Use PA model define USB ID (Normal) USB ID (PA model only) 1: Use PA magicolor define USB ID...

  • Page 281: Soft Switch: #33

    14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 14.3.35 SOFT SWITCH: #33 Initial setting Bit No. Designation Function 0: Set H relay to high Handset detects method in manual dial 1: Set H relay to low during detect handset status 0: Off V.17 echo protection tone...

  • Page 282: Soft Switch: #35

    Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET 14.3.37 SOFT SWITCH: #35 Initial setting Bit No. Designation Function Time (sec) Dial tone table switch Bit No. 8 time Bit No. 7 See Bit No. 1 to 3 Dial tone frequency (This upper range value must be higher than lower range upper range index value that defined in bit 1 to 3)

  • Page 283: Soft Switch: #36

    14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 14.3.38 SOFT SWITCH: #36 Initial setting Bit No. Designation Function Re-dial attempts con- 0: No any limitation tinue fail counter (Using for detect line 1: limit up to bit 1 to 4 problem error) Reserved Reserved...

  • Page 284: Soft Switch: #37

    Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET 14.3.39 SOFT SWITCH: #37 Initial setting Bit No. Designation Function Reserved Reserved 0: Yes - Skip V.34 handshaking with remote side Auto dial learning for V.34 modem 1: No - Retry from V.8 handshake RX start symbol rate See Bit No.

  • Page 285: Soft Switch: #39

    14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 14.3.41 SOFT SWITCH: #39 Initial setting Bit No. Designation Function 0: No Disable V.34 TX for V.34 modem 1: Yes 0: No Disable V.34 RX for V.34 modem 1: Yes Flags number Flags number in FSK Bit No.

  • Page 286: Soft Switch: #40

    Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET 14.3.42 SOFT SWITCH: #40 Initial setting Bit No. Designation Function V.17 V.17 V.17 V.17 Speed (bps) 14400 12000 9600 7200 Bit No. 8 Bit No. 7 Bit No. 6 Bit No. 5 V.29 V.29 V.27...

  • Page 287: Soft Switch: #41

    14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 14.3.43 SOFT SWITCH: #41 Initial setting Bit No. Designation Function V.17 V.17 V.17 V.17 Speed (bps) 14400 12000 9600 7200 Bit No. 8 Bit No. 7 Bit No. 6 Bit No. 5 V.29 V.29 V.27...

  • Page 288: Soft Switch: #42

    Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET 14.3.44 SOFT SWITCH: #42 Initial setting Bit No. Designation Function Reserved Reserved 14.3.45 SOFT SWITCH: #43 Initial setting Bit No. Designation Function Reserved Reserved 14.3.46 SOFT SWITCH: #44 Initial setting Bit No.

  • Page 289: Soft Switch: #45

    14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 14.3.47 SOFT SWITCH: #45 Initial setting Bit No. Designation Function Reserved Reserved 0: Off Call transfer 1: On Value Bit No. 4 Bit No. 3 Bit No. 2 Bit No. 1 No.

  • Page 290: Soft Switch: #47

    Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET 14.3.49 SOFT SWITCH: #47 Initial setting Bit No. Designation Function Reserved Reserved 0: Auto RX mode RX mode 1: Manual RX mode 0: Off Footer 1: On - Print footer information at each of received page Reserved Reserved •...

  • Page 291: Soft Switch: #49

    14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 14.3.51 SOFT SWITCH: #49 Initial setting Bit No. Designation Function Reserved Reserved 0: Re-dial again Re-dial method if Comm. Fail 1: Base on re-dial time interval No. of rings Bit No. 4 Bit No.

  • Page 292: Soft Switch: #51

    Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET 14.3.53 SOFT SWITCH: #51 Initial setting Bit No. Designation Function Reserved Reserved Description No limitation Max pages of T30 Bit No. 6 monitor report Bit No. 5 Print report Print report Not to Description for each...

  • Page 293: Soft Switch: #53

    14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 14.3.55 SOFT SWITCH: #53 Initial setting Bit No. Designation Function Reserved Reserved 14.3.56 SOFT SWITCH: #54 Initial setting Bit No. Designation Function 0: Digits format Report Date/Time type 1: Alpha numeric format When bit No.8 is “1”.

  • Page 294: Soft Switch: #55

    Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET 14.3.57 SOFT SWITCH: #55 Initial setting Bit No. Designation Function Value DC3 DC4 DC0_1 DC0_2 DC0_3 DC0_4 Bit No. 8 0 DC characteristics Bit No. 7 0 Bit No. 6 0 Reserved Reserved 0: No...

  • Page 295: Soft Switch: #57

    14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 14.3.59 SOFT SWITCH: #57 Initial setting Bit No. Designation Function Reserved Reserved Compensation for 0: Loading loading from bridge 1: Not loading capacitor Reserved Reserved Value (ohm) 200 300 400 500 600 700 800 Resistance for pulse Bit No.

  • Page 296: Soft Switch: #59 (Part 1)

    Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET 14.3.61 SOFT SWITCH: #59 (Part 1) Initial setting Bit No. Designation Function Reserved Reserved Greenwich mean time + T Time between mean time +00:00 +00:30 +01:00 +01:30 Bit No. 6 Bit No.

  • Page 297: Soft Switch: #59 (Part 2)

    14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 14.3.62 SOFT SWITCH: #59 (Part 2) Initial setting Bit No. Designation Function Greenwich mean time + T Time between mean time +10:00 +10:30 +11:00 +11:30 Bit No. 6 Bit No. 5 Bit No.

  • Page 298: Soft Switch: #59 (Part 3)

    Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET 14.3.63 SOFT SWITCH: #59 (Part 3) Initial setting Bit No. Designation Function Greenwich mean time + T Time between mean time -08:00 -08:30 -09:00 -09:30 Bit No. 6 Bit No. 5 Bit No.

  • Page 299: Soft Switch: #60

    14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 14.3.64 SOFT SWITCH: #60 Initial setting Bit No. Designation Function Reserved Reserved 0: Ineffective Quick memory TX 1: Effective Reserved Reserved 0: Alarm Off hook alarm after communication 1: Not alarm after communication Display destination 0: Local name or telephone number selection within TX...

  • Page 300: Soft Switch: #62

    Field Service Ver. 1.1 May 2011 14. SOFT SWITCH SET 14.3.66 SOFT SWITCH: #62 Initial setting Bit No. Designation Function Reserved Reserved 14.3.67 SOFT SWITCH: #63 Initial setting Bit No. Designation Function 0: “#” is internal key, machine (PSTN) default is external “#”...

  • Page 301: Soft Switch: #64

    14. SOFT SWITCH SET Field Service Ver. 1.1 May 2011 14.3.68 SOFT SWITCH: #64 Initial setting Bit No. Designation Function Reserved Reserved Print RX error report 0: No in RX side if no any 1: Yes FAX signal detected 0: No 10 PPS &...

  • Page 302: Fax Protocols

    Field Service Ver. 1.1 May 2011 15. FAX PROTOCOLS 15. FAX PROTOCOLS 15.1 G3 ECM (G3 Error Correction Mode) • G3 ECM is the error correction system newly recommended by consultative committee of International telephone & telegraph of 1988. • By G3 ECM, documents are divided into blocks (called partial page) for transmission. If any error takes place in any frame (one partial page consists of 256 frames at a maxi- mum) on a partial page, the receiving party generates the retransmit request with errone- ous frame numbers.

  • Page 303: Line Control

    15. FAX PROTOCOLS Field Service Ver. 1.1 May 2011 15.2 Line control 15.2.1 Procedure of G3 mode communication • Basic communications diagram of G3 mode. This machine G3 machine (Transmission) (Receiving) Phase [Start] key press R side start This machine G3 machine (Receiving) (Transmission)

  • Page 304: Table Of Reference Code

    Field Service Ver. 1.1 May 2011 15. FAX PROTOCOLS 15.3 Table of reference code Code Function Confirmation to Receive. 1850 Hz or 1650 Hz 3 sec. Calling Station Identification. Command Repeat. Called Subscriber Identification. Disconnect. Digital Identification Signal. Digital Transmit Command. Digital Transmit Command.

  • Page 305: How To Analyze The T30 Protocol Monitor

    15. FAX PROTOCOLS Field Service Ver. 1.1 May 2011 15.4 How to analyze the T30 protocol monitor • DCS or DIS • HEX Data as printed on page. See P.165 • Example: V.17 Communication PROTOCOL MONITOR REPORT NAME: ABC TEL:886 3 4733507 DATE: APR.23’04 12:20 SESSION FUNCTION...
  • Page 306 Field Service Ver. 1.1 May 2011 15. FAX PROTOCOLS DIS (DTC) / DCS Bit Allocation Table of FIF (Facsimile Information Field) Designation DIS/DTC “0”= Invalid “1”= Store-and-forward switching Internet fax simple mode Set to “0” “0”= Invalid “1”= Real-time Internet fax Set to “0”...
  • Page 307 15. FAX PROTOCOLS Field Service Ver. 1.1 May 2011 Designation DIS/DTC Bit No. Bit No. Data signalling rate Data signalling rate 18 17 18 17 Scan line length 215 mm Scan line length 215 mm Scan line length 215 mm Scan line length 255 mm and scan line length 255 Scan line length 303 mm...
  • Page 308 Field Service Ver. 1.1 May 2011 15. FAX PROTOCOLS Designation DIS/DTC “0”= Without 32 Extend field “1”= With “0”= Invalid “1”= Field not valid capability “0”= Invalid Set to “0” “1”= Multiple selective polling capability “0”= Invalid “1”= Polling sub address transmission (DTC) by Polled Sub Set to “0”...
  • Page 309 15. FAX PROTOCOLS Field Service Ver. 1.1 May 2011 Designation DIS/DTC “0”= Invalid “1”= EDIFACT Transfer (EDI) 0: Without 56 Extend field 1: With “0”= Invalid “1”= Basic Transfer Mode (BTM) 58 Set to “0” “0”= Invalid “1”= Ready to transmit a character or mixed mode docu- Set to “0”...
  • Page 310 Field Service Ver. 1.1 May 2011 15. FAX PROTOCOLS Designation DIS/DTC “0”= Invalid “0”= Invalid “1”= Single layer sequential encod- “1”= Single layer sequential encoding, basic capacity ing, basic “0”= Invalid “0”= Invalid “1”= Single layer sequential encod- “1”= Single layer sequential encoding, optional L0 capacity ing, optional L0 “0”= Without 80 Extend field...
  • Page 311 15. FAX PROTOCOLS Field Service Ver. 1.1 May 2011 Designation DIS/DTC “0”= Invalid “1”= Single phase C BFT negotiation capacity 100 Set to “0” 101 Set to “0” 102 Set to “0” 103 Set to “0” “0”= Without 104 Extend field “1”= With...

  • Page 312: Troubleshooting

    Field Service Ver. 1.1 May 2011 16. JAM DISPLAY TROUBLESHOOTING 16. JAM DISPLAY • When a paper misfeed occurs, the printer shows the corresponding paper misfeed status by means of the Error indicator on the control panel or LCD display. A2YFF4E001DA 16.1 List of JAM display Misfeed processing...

  • Page 313: Sensor Layout

    [2] Duplex conveyance sensor (PS9) [3] Loop detection sensor (PS6) [4] Registration sensor (PS5) [5] Media feed sensor (PS3) *1 [6] Registration sensor (REYB/1) [7] Media feed sensor (REYB/1) *1: Only when the optional paper feeder unit PF-P09 is installed.

  • Page 314: Solution

    Field Service Ver. 1.1 May 2011 16. JAM DISPLAY 16.3 Solution 16.3.1 Initial check items • When a paper misfeed occurs, first perform the following initial check items. Check item Action Does paper meet product specifications? Replace paper. Is the paper curled, wavy, or damp? Replace paper.

  • Page 315: Misfeed At Tray 3 Paper Feed Section

    16. JAM DISPLAY Field Service Ver. 1.1 May 2011 16.3.3 Misfeed at tray 3 paper feed section A. Detection timing Type Description Detection of • The paper does not unblock the media feed sensor (PS3) even after the lapse misfeed at tray 3 of a given period of time after the media feed clutch (CL1) is turned ON.

  • Page 316: Misfeed At Fusing/Paper Exit Section

    Field Service Ver. 1.1 May 2011 16. JAM DISPLAY 16.3.4 Misfeed at fusing/paper exit section A. Detection timing Type Description Detection of • The exit sensor (PS8) is not blocked even after the lapse of a given period of misfeed at fusing/ time after the paper has unblocked the exit sensor (PS8).

  • Page 317: Misfeed At Transfer Section

    16. JAM DISPLAY Field Service Ver. 1.1 May 2011 16.3.5 Misfeed at transfer section A. Detection timing Type Description Detection of • The registration sensor (PS5) is not blocked even after the lapse of a given misfeed at transfer period of time after the registration roller driving is started. section •...

  • Page 318: Misfeed At Tray 3 Vertical Conveyance Section

    Field Service Ver. 1.1 May 2011 16. JAM DISPLAY 16.3.6 Misfeed at tray 3 vertical conveyance section A. Detection timing Type Description Detection of • The paper does not unblock the registration sensor (PS5) or the upper tray’s misfeed at tray 3 media feed sensor (PS3) even after the lapse of a given period of time after the vertical paper has unblocked the media feed sensor (PS3).

  • Page 319: Misfeed At Duplex Paper Feed Section

    16. JAM DISPLAY Field Service Ver. 1.1 May 2011 16.3.7 Misfeed at duplex paper feed section A. Detection timing Type Description Detection of • The paper does not unblock the registration sensor (PS5) even after the lapse misfeed at duplex of a given period of time after the paper feed sequence has been started at the paper feed section duplex.

  • Page 320: Misfeed At Duplex Paper Transport Section

    Field Service Ver. 1.1 May 2011 16. JAM DISPLAY 16.3.8 Misfeed at duplex paper transport section A. Detection timing Type Description Detection of • The duplex conveyance sensor (PS9) is not blocked even after the lapse of a misfeed at duplex given period of time after the paper has unblocked PS9.

  • Page 321: Misfeed At Tray1 Paper Feed Section

    16. JAM DISPLAY Field Service Ver. 1.1 May 2011 16.3.9 Misfeed at tray1 paper feed section A. Detection timing Type Description Detection of tray 1 • The paper does not unblock the registration sensor (PS5) even after the lapse paper feed section of a given period of time after the tray1 media feed clutch (CL2) is turned ON.

  • Page 322: Misfeed At Adf Section

    Field Service Ver. 1.1 May 2011 16. JAM DISPLAY 16.3.10 Misfeed at ADF section A. Detection timing Type Description Detection of • The registration sensor (on REYB/1) is not unblocked even after the lapse of a misfeed at ADF predetermined period of time after the DF transport motor (M100) has been section energized.

  • Page 323: Controller Jam

    16. JAM DISPLAY Field Service Ver. 1.1 May 2011 16.3.11 Controller JAM A. Detection timing Type Description Detection of • A duplex print job is sent with the number of pages that goes beyond the maxi- controller JAM mum number of pages allowed to be in the printer for the selected media type. •...

  • Page 324: Process Caution Infromation

    Field Service Ver. 1.1 May 2011 17. PROCESS CAUTION INFROMATION 17. PROCESS CAUTION INFROMATION 17.1 Display procedure • The machine’s CPU performs a self-diagnostics function that, on detecting a malfunction, gives the process caution information in the report that is output by [Service Mode] [PS/ PCL] [PRINT MENU] [MAINTENANCE INFO].

  • Page 325: Idc Sensor Failure

    17. PROCESS CAUTION INFROMATION Field Service Ver. 1.1 May 2011 17.3.2 IDC sensor failure Relevant parts IDC sensor (IDC) Printer control board (PRCB) Transfer belt unit High voltage unit (HV) Step Action Wipe clean the surface of the transfer belt with a soft cloth, if it is dirty. Change the image transfer belt unit if the transfer belt is damaged.

  • Page 326: Malfunction Code

    Field Service Ver. 1.1 May 2011 18. MALFUNCTION CODE 18. MALFUNCTION CODE 18.1 Trouble code (Service Call) • The machine’s CPU performs a self-diagnostics function that, on detecting a malfunction, gives the corresponding malfunction code on the control panel. A2YFF4E003DA 18.2 List Code Description...
  • Page 327 18. MALFUNCTION CODE Field Service Ver. 1.1 May 2011 Code Description Detection timing 0094 2nd image transfer • The IDC sensor does not come into the condition where pressure / retraction the level detection is available (retracted position = IDC failure sensor shutter is open) within a given period of time after the 2nd transfer release solenoid has turned ON.
  • Page 328 • The intensity of the light emitted from the exposure lamp of the scanner falls short of the specified value. 3C00 Trouble related to • Contact the responsible people of Olivetti when not security returning in power switch OFF/ON. 3C10...

  • Page 329: Trouble Resetting Procedure

    C060 Firmware update error • Firmware update fails to complete correctly during update. CF01 BB error • Contact the responsible people of Olivetti before taking some countermeasures. F001 Controller JAM • Controller JAM is occurred. See P.280 FFFF Interface communication •...

  • Page 330: Solution

    Field Service Ver. 1.1 May 2011 18. MALFUNCTION CODE 18.4 Solution 18.4.1 0010: Color PC drum motor malfunction Relevant electrical parts Color PC drum motor (M4) Printer control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the connector between M4-PRCB PJ12 for proper connection and correct as necessary.

  • Page 331: 0018: Developing Motor Malfunction

    18. MALFUNCTION CODE Field Service Ver. 1.1 May 2011 18.4.3 0018: Developing motor malfunction Relevant electrical parts Developing motor (M1) Print control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the connector between M1-PRCB PJ11 for proper connection and correct as necessary.

  • Page 332: Dc Power Supply Fan Motor Malfunction

    Field Service Ver. 1.1 May 2011 18. MALFUNCTION CODE 18.4.5 004E: DC power supply fan motor malfunction Relevant electrical parts DC power supply fan motor (FM10) Printer control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the connector between FM10-relay CN43-PRCB PJ3 for proper connection and correct as necessary.

  • Page 333: 0094: 2Nd Image Transfer Pressure/Retraction Failure

    18. MALFUNCTION CODE Field Service Ver. 1.1 May 2011 18.4.7 0094: 2nd image transfer pressure/retraction failure Relevant electrical parts IDC sensor (IDC) Printer control board (PRCB) 2nd transfer release solenoid (SD2) Main motor (M2) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the connector between M2-PRCB...

  • Page 334: 0096: 1St Image Transfer Pressure/Retraction Failure

    Field Service Ver. 1.1 May 2011 18. MALFUNCTION CODE 18.4.8 0096: 1st image transfer pressure/retraction failure Relevant electrical parts 1st transfer release sensor (PS17) Printer control board (PRCB) 1st transfer release solenoid (SD1) Main motor (M2) WIRING DIAGRAM Step Action Location (electri- Control signal cal component)

  • Page 335: 0310: Laser Malfunction

    18. MALFUNCTION CODE Field Service Ver. 1.1 May 2011 18.4.10 0310: Laser malfunction Relevant electrical parts PH unit Printer control board (PRCB) MFP board/2 (MFPB/2) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the connector between PH unit- PRCB PJ18 for proper connection and cor- rect as necessary.

  • Page 336: 0650: Scanner Home Sensor Abnormalities

    Field Service Ver. 1.1 May 2011 18. MALFUNCTION CODE 18.4.16 0650: Scanner home sensor abnormalities Relevant electrical parts Scanner motor (M101) DC power supply (DCPU) Print control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check to see if the lock lever of the Scan- ner unit is unlocked and unlock the lock lever if it is locked.

  • Page 337: 1038: Engine Connect Error

    18. MALFUNCTION CODE Field Service Ver. 1.1 May 2011 18.4.21 1038: Engine connect error Relevant electrical parts Print control board (PRCB) MFP board/1 (MFPB/1) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Turn OFF and ON the power switch. Check the PRCB connector for proper con- nection and correct as necessary.

  • Page 338: 13Dd: Backup Data Error

    Field Service Ver. 1.1 May 2011 18. MALFUNCTION CODE 18.4.23 13DD: Backup data error Relevant electrical parts Print control board (PRCB) MFP board/1 (MFPB/1) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Select [Service Mode] [BK Clear], and execute the BK Clear function.

  • Page 339: 14A3: Ir Lamp Malfunction

    18. MALFUNCTION CODE Field Service Ver. 1.1 May 2011 18.4.27 14A3: IR lamp malfunction Relevant electrical parts Scanner unit MFP board/1 (MFPB/1) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the exposure lamp for lighting condi- tion when the power switch is turned ON and, if any faulty symptom is evident, cor- rect the scanner unit.

  • Page 340: 4Fff: Controller Connect Error

    Field Service Ver. 1.1 May 2011 18. MALFUNCTION CODE 18.4.29 4FFF: Controller connect error Relevant electrical parts MFP board/1 (MFPB/1) MFP board/2 (MFPB/2) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Turn OFF and ON the power switch. Check the MFPB/1 connector for proper connection and correct as necessary.

  • Page 341: C013: Mac Address Error At Startup

    18. MALFUNCTION CODE Field Service Ver. 1.1 May 2011 18.4.32 C013: MAC address error at startup 18.4.33 C015: BOOT ROM error at startup Relevant electrical parts MFP board/2 (MFPB/2) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Reboot the main body. Check the MFPB/1 connector for proper connection and correct as necessary.

  • Page 342: C051: Hdd Full Error

    Field Service Ver. 1.1 May 2011 18. MALFUNCTION CODE 18.4.38 C051: HDD full error Relevant electrical parts MFP board/2 (MFPB/2) Hard disk kit WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Reboot the main body. Delete the job hold in [PS/PCL PRINT] - [PROOF/PRINT MENU] to increase the available range for user space.

  • Page 343: C053: Compact Flash Full Error

    18. MALFUNCTION CODE Field Service Ver. 1.1 May 2011 18.4.40 C053: Compact flash full error Relevant electrical parts MFP board/2 (MFPB/2) Compact flash card WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Reboot the main body. Delete the job hold in [PS/PCL PRINT] - [PROOF/PRINT MENU] to increase the available range for user space.

  • Page 344: Ffff: Interface Communication Error

    Field Service Ver. 1.1 May 2011 18. MALFUNCTION CODE 18.4.42 FFFF: Interface communication error Relevant electrical parts MFP board/2 (MFPB/2) Print control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Reboot the main body. Check the MFPB/1 connector for proper connection and correct as necessary Check the PRCB connector for proper con- nection and correct as necessary.

  • Page 345: Power Supply Trouble

    19. POWER SUPPLY TROUBLE Field Service Ver. 1.1 May 2011 19. POWER SUPPLY TROUBLE 19.1 Machine is not energized at all (DCPU operation check) Relevant parts Power switch (SW1) DC power supply (DCPU) Printer control board (PRCB) WIRING Step Check item DIAGRAM Result Action...

  • Page 346: Fusing Heaters Do Not Operate

    Field Service Ver. 1.1 May 2011 19. POWER SUPPLY TROUBLE 19.3 Fusing heaters do not operate Relevant parts Main power switch (SW1) DC power supply (DCPU) Right door switch (SW3) Printer control board (PRCB) Fuser unit WIRING Step Check item DIAGRAM Result Action...

  • Page 347: Fax Error

    20. FAX ERROR Field Service Ver. 1.1 May 2011 20. FAX ERROR 20.1 When faxing is not performed correctly • To explain the solution when faxing is not performed correctly. NOTE • d-Color MF2400 does not support the “ISDN/DSL/ADSL” line officially, it may cause the fax failed in such user environment.
  • Page 348 Field Service Ver. 1.1 May 2011 20. FAX ERROR Cause The RX machine operates abnormally. Action If receiver does not turn on the machine power or set “RX MODE” as “MANUAL RX” , G3 communication will be failed. Please call your receiver for confirmation. Received fax has poor image Cause The original glass of TX machine is dirty.

  • Page 349: Can Not Receive A Fax

    20. FAX ERROR Field Service Ver. 1.1 May 2011 20.1.2 Can not receive a fax • To explain the solution when fax can not be received. Is operation correct? Cause Machine power does not turn on. Action If power does not turn on, machine is unable to receive a fax.
  • Page 350 Field Service Ver. 1.1 May 2011 20. FAX ERROR Cause The phone line system has problems. Action Test your phone line system by using a telephone. If the phone number can not be called out, your phone line system may have some problems, not machine.

  • Page 351: Dialing Connection Problem

    20. FAX ERROR Field Service Ver. 1.1 May 2011 20.1.3 Dialing connection problem • To explain the solution when dialing connection has problems. Can not hear any voice, when Cause The phone line cable connects incorrectly with machine. pick up the phone. Action Make sure the phone line connects to the “TEL”...

  • Page 352: Communication Error

    Field Service Ver. 1.1 May 2011 20. FAX ERROR 20.2 Communication error CAUTION ______ _______ COMMUNICATION ERROR(####) ( PRESS ANY KEY ) A00FF4E001DA 20.2.1 Outline • Error caused by a problem of communication functioning. Five possible causes of errors are: 1.

  • Page 353: Error Code List

    20. FAX ERROR Field Service Ver. 1.1 May 2011 20.3 Error code list 20.3.1 Reception Code Possible Causes of Error. 0001 Manual receive mode, nothing G3 signal received within 35 sec. 0003 Received DIS after sending DIS signal. 0004 Received DCN after sending DTC signal. 0006 Detect busy tone within receiving phase B.
  • Page 354 Field Service Ver. 1.1 May 2011 20. FAX ERROR Code Possible Causes of Error. 0047 Can not receive correct signal after sending ERR signal. 0048 Can not receive correct signal after receive PPS_PRI_Q or PRI_Q, EOR_PRI_Q. 0049 Can not receive correct signal after sending PIP/PIN signal within 13 sec. Line energy over threshold last 60 sec.

  • Page 355: Transmission

    20. FAX ERROR Field Service Ver. 1.1 May 2011 20.3.2 Transmission Code Possible Causes of Error. 0080 Can not detect any G3 signal within 35 sec. specified by ITU-T in phase B. 0081 Received DTC signal in transmission phase. 0082 Transmitting unit receives a signal other than DIS or DTC and DCN in phase B.
  • Page 356 Field Service Ver. 1.1 May 2011 20. FAX ERROR Code Possible Causes of Error. 00BC Modem can not ready within 10 seconds after entering primary channel in V.34. 00BD Can not detect correct V.21 or JM signal after detected FSK frequency. 00BE Remote side no document to be polled after V8 handshaking.
  • Page 357 20. FAX ERROR Field Service Ver. 1.1 May 2011 Code Possible Causes of Error. 00ED Can not receive any response in RR response procedure after sent out PPS_EOM. 00EE At phase D, transmitting units out EOR_NULL 3 times consecutively but receive no answer. 00EF Received incorrect response after sending EOR_NULL.

  • Page 358: Error Codes And Corresponding Solution

    Field Service Ver. 1.1 May 2011 20. FAX ERROR 20.4 Error codes and corresponding solution • The following tables contain the fax error codes. An error code can have more than one definition (cause), and more than one solution. NOTE •...
  • Page 359 20. FAX ERROR Field Service Ver. 1.1 May 2011 (6) Error code: 0017 Definition Can not receive any response from remote side after sending type of xxx_EOM sig- nal. Solution Ask sender resend the FAX again. Check the line condition whether is too noisy, if necessary, please replace a new telephone line or contact your telecom service provider.
  • Page 360 Field Service Ver. 1.1 May 2011 20. FAX ERROR (13) Error code: 0022 Definition Owing to noise interference on the line, receiving side can not receive correct data within specified time (no ECM). Solution Ask sender resend the FAX again. Check the line condition whether is too noisy, if necessary, please replace a new telephone line or contact your telecom service provider.
  • Page 361 20. FAX ERROR Field Service Ver. 1.1 May 2011 (19) Error code: 0039 Definition In non-ECM mode, when machine already received the data but next line data does not receive within 13.1 seconds. Solution Ask sender resend the FAX again. Check the line condition whether is too noisy, if necessary, please replace a new telephone line or contact your telecom service provider.
  • Page 362 Field Service Ver. 1.1 May 2011 20. FAX ERROR (25) Error code: 0044 Definition Can not receive carrier /FSK signal within 6 sec. after sending MCF in ECM mode. Solution Check the line condition whether is too noisy, if necessary, please replace a new telephone line or contact your telecom service provider.
  • Page 363 20. FAX ERROR Field Service Ver. 1.1 May 2011 (31) Error code: 004A Definition Line energy over threshold last 60 sec. after MCF, and can not detect FSK or carrier signal in ECM mode. Solution Check the line condition whether is too noisy, if necessary, please replace a new telephone line or contact your telecom service provider.
  • Page 364 Field Service Ver. 1.1 May 2011 20. FAX ERROR (37) Error code: 0051 Definition Can not receive phase 3 signal after phase 2 within 20 seconds in V.34. Solution Check the line condition whether is too noisy, if necessary, please replace a new telephone line or contact your telecom service provider.
  • Page 365 20. FAX ERROR Field Service Ver. 1.1 May 2011 (43) Error code: 0057 Definition Can not detect image signal within 6 seconds after sending CFR. Solution Check the line condition whether is too noisy, if necessary, please replace a new telephone line or contact your telecom service provider.
  • Page 366 Field Service Ver. 1.1 May 2011 20. FAX ERROR (49) Error code: 005E Definition Can not detect control channel signal after received RCP frame within 6 seconds. Solution Ask sender resend the FAX again. Check the line condition whether is too noisy, if necessary, please replace a new telephone line or contact your telecom service provider.
  • Page 367 20. FAX ERROR Field Service Ver. 1.1 May 2011 (55) Error code: 0065 Definition Can not detect any control channel signal within 60 seconds after detect silence in phase D. Solution Ask sender resend the FAX again. Check the line condition whether is too noisy, if necessary, please replace a new telephone line or contact your telecom service provider.

  • Page 368: Transmission Error Code (0080-00Ff)

    Field Service Ver. 1.1 May 2011 20. FAX ERROR 20.4.2 Transmission error code (0080-00FF) (1) Error code: 0080 Definition Can not detect any G3 signal within 35 sec. specified by ITU-T in phase B. Solution Check the line condition whether is too noisy, if necessary, please replace a new telephone line or contact your telecom service provider.
  • Page 369 20. FAX ERROR Field Service Ver. 1.1 May 2011 (8) Error code: 0087 Definition Training attempt has failed because speed unit can not adjust to lower speed. Solution Check the line condition whether is too noisy, if necessary, please replace a new telephone line or contact your telecom service provider.
  • Page 370 Field Service Ver. 1.1 May 2011 20. FAX ERROR (14) Error code: 0093 Definition Received DCN signal after sending out DCS signal for V.34. Solution Resend the FAX again. Register the telephone number in machine. Print out the protocol report, and provide it to technical center, ask for analyzing the information.
  • Page 371 20. FAX ERROR Field Service Ver. 1.1 May 2011 (21) Error code: 00AF Definition Modem can not enter into control channel after TX side sending out RCP signal for V.34. Solution Check the line condition whether is too noisy, if necessary, please replace a new telephone line or contact your telecom service provider.
  • Page 372 Field Service Ver. 1.1 May 2011 20. FAX ERROR (26) Error code: 00B5 Definition Can not detect phase 3 signal after phase 2 within 25 seconds. Solution Check the line condition whether is too noisy, if necessary, please replace a new telephone line or contact your telecom service provider.
  • Page 373 20. FAX ERROR Field Service Ver. 1.1 May 2011 (32) Error code: 00BD Definition Can not detect correct V.21 or JM signal after detected FSK frequency. Solution Check the line condition whether is too noisy, if necessary, please replace a new telephone line or contact your telecom service provider.

  • Page 374: At Phase D, Transmitting Units Out Eom, But Receive Dcn

    Field Service Ver. 1.1 May 2011 20. FAX ERROR (38) Error code: 00C5 Definition Received DCN signal after sending MPS signal. Solution Resend the FAX again. Print out the protocol report, and provide it to technical center, ask for analyzing the information.

  • Page 375: Received Err Signal After Sending Eor_Null

    20. FAX ERROR Field Service Ver. 1.1 May 2011 (45) Error code: 00D0 Definition Received ERR signal after sending EOR_NULL. Solution Print out the protocol report, and provide it to technical center, ask for analyzing the information. (46) Error code: 00D1 Definition Received incorrect response after sending PPS_EOP signal in V.34.

  • Page 376: Received Incorrect Response After Sending Pps_Null

    Field Service Ver. 1.1 May 2011 20. FAX ERROR (52) Error code: 00DB Definition Can not received any T.30 signal within 15 seconds within phase 4. Solution Check the line condition whether is too noisy, if necessary, please replace a new telephone line or contact your telecom service provider.

  • Page 377: Received Incorrect Response After Sending Pps_Mps

    20. FAX ERROR Field Service Ver. 1.1 May 2011 (58) Error code: 00E4 Definition At phase D, transmitting units out PPS_MPS 3 times consecutively but receive no answer. Solution Check the line condition whether is too noisy, if necessary, please replace a new telephone line or contact your telecom service provider.
  • Page 378 Field Service Ver. 1.1 May 2011 20. FAX ERROR (64) Error code: 00EA Definition Can not receive any response in RR response procedure after sending PPS_EOP. Solution Check the line condition whether is too noisy, if necessary, please replace a new telephone line or contact your telecom service provider.

  • Page 379: Can Not Receive Any Response Procedure After Sending Eor_Null

    20. FAX ERROR Field Service Ver. 1.1 May 2011 (70) Error code: 00F0 Definition Can not receive any response procedure after sending EOR_NULL. Solution Check the line condition whether is too noisy, if necessary, please replace a new telephone line or contact your telecom service provider. Change the machine setting to ECM OFF, then resend again.

  • Page 380: Received Incorrect Response After Sending Eor_Eop

    Field Service Ver. 1.1 May 2011 20. FAX ERROR (76) Error code: 00F6 Definition Received incorrect response after sending EOR_EOP. Solution Change the machine setting to ECM OFF, then resend again. Print out the protocol report, and provide it to technical center, ask for analyzing the information.

  • Page 381: Can Not Receive Any Response After Sending Ctc

    20. FAX ERROR Field Service Ver. 1.1 May 2011 (82) Error code: 00FC Definition Can not receive any response after sending CTC. Solution Check the line condition whether is too noisy, if necessary, please replace a new telephone line or contact your telecom service provider. Change the machine setting to ECM OFF, then resend again.

  • Page 382: Fax Can Sent But Not Receive

    Field Service Ver. 1.1 May 2011 20. FAX ERROR 20.5 FAX can sent but not receive • Review the following information to determine why faxes are not being received. A. Troubleshooting procedure Relevant electrical parts FAX board (FAXB) Step Check item Result Action Turn OFF and ON the power switch.

  • Page 383: Fax Line Says Talking

    20. FAX ERROR Field Service Ver. 1.1 May 2011 20.6 FAX line says talking • Review the following information to determine why fax line says talking. A. Troubleshooting procedure Relevant electrical parts FAX board (FAXB) Step Check item Result Action Turn OFF and ON the power switch.

  • Page 384: Pick Up The Phone, But The Machine Does Not Go Into Off-Hook State

    Field Service Ver. 1.1 May 2011 20. FAX ERROR 20.7 Pick up the phone, but the machine does not go into Off-Hook state • Review the following information to determine why machine can not go into Off-Hook state. A. Troubleshooting procedure Relevant electrical parts FAX board (FAXB) Step...

  • Page 385: In Voip System Environment, The Machine Can Not Fax Properly

    20. FAX ERROR Field Service Ver. 1.1 May 2011 20.8 In VoIP system environment, the machine can not fax properly • Review the following information to determine why machine can not fax properly in VoIP system environment. A. Troubleshooting procedure Step Check item Result...

  • Page 386: Scan Error

    Field Service Ver. 1.1 May 2011 21. SCAN ERROR 21. SCAN ERROR Code Display Content 0100 CANNOT CONNECT • While the scanned document was being sent in Scan SMTP Server mode, a connection with the specified server could not be established.

  • Page 387: Image Quality Problem

    22. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 May 2011 22. IMAGE QUALITY PROBLEM 22.1 How to identify problematic part • This chapter is divided into two parts: “Initial check items” and “Troubleshooting proce- dure by a particular image quality problem.” •...

  • Page 388: Solution

    Field Service Ver. 1.1 May 2011 22. IMAGE QUALITY PROBLEM 22.2 Solution NOTE • Typical faulty image samples shown in the following are all printed with A4S set- ting. 22.2.1 Scanner system: white lines, white bands, colored lines and colored bands in sub scan direction A.

  • Page 389: Scanner System: White Lines, White Bands, Colored Lines And Colored Bands In Main Scan Direction

    22. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 May 2011 22.2.2 Scanner system: white lines, white bands, colored lines and colored bands in main scan direction A. Typical faulty images White lines White bands Color lines Color bands A02EF4C508DA B. Troubleshooting procedure Step Section Check item...

  • Page 390: Scanner System: Color Spots

    Field Service Ver. 1.1 May 2011 22. IMAGE QUALITY PROBLEM 22.2.3 Scanner system: color spots A. Typical faulty images A02EF4C509DA B. Troubleshooting procedure Step Section Check item Result Action Original Original is damaged or dirty. YES Change original. Original pad is dirty. YES Clean.

  • Page 391: Scanner System: Fog

    22. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 May 2011 22.2.4 Scanner system: fog A. Typical faulty images ABCD ABCD ABCD ABCD ABCD A02EF4C510DA B. Troubleshooting procedure Step Section Check item Result Action Original Original is damaged or dirty. YES Change original. Original pad is dirty.

  • Page 392: Scanner System: Blurred Image, Blotchy Image

    Field Service Ver. 1.1 May 2011 22. IMAGE QUALITY PROBLEM 22.2.5 Scanner system: blurred image, blotchy image A. Typical faulty images A02EF4C511DA B. Troubleshooting procedure Step Section Check item Result Action Original Original does not lie flat. YES Change original. ADF does not lie flat.

  • Page 393: Scanner System: Incorrect Color Image Registration, Sync Shift (Lines In Main Scan Direction)

    22. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 May 2011 22.2.6 Scanner system: incorrect color image registration, sync shift (lines in main scan direction) A. Typical faulty images A02EF4C512DA B. Troubleshooting procedure Step Section Check item Result Action Original Original does not lie flat. YES Change original.

  • Page 394: Scanner System: Moire

    Field Service Ver. 1.1 May 2011 22. IMAGE QUALITY PROBLEM 22.2.7 Scanner system: moire A. Typical faulty images A02EF4C513DA B. Troubleshooting procedure Step Section Check item Result Action Original Moire distortions recur even after Change the original orientation. the orientation of original has been changed.

  • Page 395: Scanner System: Skewed Image

    22. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 May 2011 22.2.8 Scanner system: skewed image A. Typical faulty images A02EF4C514DA B. Troubleshooting procedure Step Section Check item Result Action Original Original is skew. YES Reposition original. Original glass Original glass is in positive contact Reinstall the glass.

  • Page 396: Scanner System: Distorted Image

    Field Service Ver. 1.1 May 2011 22. IMAGE QUALITY PROBLEM 22.2.9 Scanner system: distorted image A. Typical faulty images ABCDE ABCDE ABCDE ABCDE ABCDE A02EF4C515DA B. Troubleshooting procedure Step Section Check item Result Action Installation Machine is installed on a level sur- Reinstall.

  • Page 397: Scanner System: Low Image Density, Rough Image

    22. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 May 2011 22.2.10 Scanner system: low image density, rough image A. Typical faulty images ABCDE ABCDE ABCDE ABCDE ABCDE A02EF4C516DA B. Troubleshooting procedure Step Section Check item Result Action Original glass Original Glass is dirty. YES Wipe the surface clean with a soft cloth.

  • Page 398: Scanner System: Blank Copy, Black Copy

    Field Service Ver. 1.1 May 2011 22. IMAGE QUALITY PROBLEM 22.2.11 Scanner system: blank copy, black copy A. Typical faulty images Blank copy Black copy A02EF4C518DA B. Troubleshooting procedure Step Section Check item Result Action Cable connecting Connector P103 on MFPB/1 are Reconnect.

  • Page 399: Printer Monocolor: White Lines, White Bands, Colored Lines And Colored Bands In Sub Scan Direction

    22. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 May 2011 22.2.12 Printer monocolor: white lines, white bands, colored lines and colored bands in sub scan direction A. Typical faulty images White lines White bands Colored lines Colored bands A02EF4C507DA B. Troubleshooting procedure Step Section Check item...

  • Page 400: Printer Monocolor: White Lines, White Bands, Colored Lines And Colored Bands In Main Scan Direction

    Field Service Ver. 1.1 May 2011 22. IMAGE QUALITY PROBLEM 22.2.13 Printer monocolor: white lines, white bands, colored lines and colored bands in main scan direction A. Typical faulty images Colored bands White bands Colored lines White lines A02EF4C508DA B. Troubleshooting procedure Step Section Check item...

  • Page 401: Printer Monocolor: Uneven Density In Sub Scan Direction

    22. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 May 2011 22.2.14 Printer monocolor: uneven density in sub scan direction A. Typical faulty images A02EF4C520DA B. Troubleshooting procedure Step Section Check item Result Action Imaging unit The surface of the PC drum is YES Change imaging unit.

  • Page 402: Printer Monocolor: Uneven Density In Main Scan Direction

    Field Service Ver. 1.1 May 2011 22. IMAGE QUALITY PROBLEM 22.2.15 Printer monocolor: uneven density in main scan direction A. Typical faulty images A02EF4C521DA B. Troubleshooting procedure Step Section Check item Result Action Imaging unit The surface of the PC drum is YES Change imaging unit.

  • Page 403: Printer Monocolor: Low Image Density

    22. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 May 2011 22.2.16 Printer monocolor: low image density A. Typical faulty images ABCDE ABCDE ABCDE ABCDE ABCDE A02EF4C516DA B. Troubleshooting procedure Step Section Check item Result Action IDC sensor The surface of the IDC sensor is YES Clean.

  • Page 404: Printer Monocolor: Gradation Reproduction Failure

    Field Service Ver. 1.1 May 2011 22. IMAGE QUALITY PROBLEM 22.2.17 Printer monocolor: gradation reproduction failure A. Typical faulty images A02EF4C522DA B. Troubleshooting procedure Step Section Check item Result Action Photo/density Original type and screen pattern are Change screen pattern. selected properly.

  • Page 405: Printer Monocolor: Foggy Background

    22. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 May 2011 22.2.18 Printer monocolor: foggy background A. Typical faulty images ABCD ABCD ABCD ABCD ABCD A02EF4C510DA B. Troubleshooting procedure Step Section Check item Result Action IDC sensor The surface of the IDC sensor is YES Clean.

  • Page 406: Printer Monocolor: Void Areas, White Spots

    Field Service Ver. 1.1 May 2011 22. IMAGE QUALITY PROBLEM 22.2.19 Printer monocolor: void areas, white spots A. Typical faulty images Void areas White spots A02EF4C523DA B. Troubleshooting procedure Step Section Check item Result Action Image Check There are void areas at the front See P.360 side or high density section.

  • Page 407: Printer Monocolor: Colored Spots

    22. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 May 2011 22.2.20 Printer monocolor: colored spots A. Typical faulty images A02EF4C524DA B. Troubleshooting procedure Step Section Check item Result Action Imaging unit Developing bias contact terminal Clean contact terminal and makes good connection. check terminal position.

  • Page 408: Printer Monocolor: Blurred Image

    Field Service Ver. 1.1 May 2011 22. IMAGE QUALITY PROBLEM 22.2.21 Printer monocolor: blurred image A. Typical faulty images A02EF4C511DA B. Troubleshooting procedure Step Section Check item Result Action PH unit The surface of the PH window is YES Clean with cleaning jig. dirty.

  • Page 409: Printer Monocolor: Blank Copy, Black Copy

    22. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 May 2011 22.2.22 Printer monocolor: blank copy, black copy A. Typical faulty images Blank copy Black copy A02EF4C518DA B. Troubleshooting procedure Step Section Check item Result Action Image check A blank copy occurs. YES Check PH unit connector for proper connection.

  • Page 410: Printer Monocolor: Uneven Image

    Field Service Ver. 1.1 May 2011 22. IMAGE QUALITY PROBLEM 22.2.23 Printer monocolor: uneven image A. Typical faulty images A02EF4C525DA B. Troubleshooting procedure Step Section Check item Result Action Toner cartridge The toner cartridge of every color Re-install it. is surely installed. PH unit The PH unit is surely installed.

  • Page 411: Printer 4-Color: White Lines, White Bands, Colored Lines And Colored Bands In Sub Scan Direction

    22. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 May 2011 22.2.24 Printer 4-color: white lines, white bands, colored lines and colored bands in sub scan direction A. Typical faulty images White lines White bands Colored lines Colored bands A02EF4C507DA B. Troubleshooting procedure Step Section Check item...

  • Page 412: Printer 4-Color: White Lines, White Bands, Colored Lines And Colored Bands In Main Scan Direction

    Field Service Ver. 1.1 May 2011 22. IMAGE QUALITY PROBLEM 22.2.25 Printer 4-color: white lines, white bands, colored lines and colored bands in main scan direction A. Typical faulty images White lines White bands Colored lines Colored bands A02EF4C508DA B. Troubleshooting procedure Step Section Check item...

  • Page 413: Printer 4-Color: Uneven Density In Sub Scan Direction

    22. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 May 2011 22.2.26 Printer 4-color: uneven density in sub scan direction A. Typical faulty images A02EF4C526DA B. Troubleshooting procedure Step Section Check item Result Action Transfer belt unit Fingerprints, oil, or other foreign YES Clean it with the tender cloth or matter is evident on the transfer paper which is dusted with the...

  • Page 414: Printer 4-Color: Uneven Density In Main Scan Direction

    Field Service Ver. 1.1 May 2011 22. IMAGE QUALITY PROBLEM 22.2.27 Printer 4-color: uneven density in main scan direction A. Typical faulty images A02EF4C521DA B. Troubleshooting procedure Step Section Check item Result Action Transfer belt unit Fingerprints, oil, or other foreign YES Clean it with the tender cloth or matter is evident on the transfer paper which is dusted with the...

  • Page 415: Printer 4-Color: Low Image Density

    22. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 May 2011 22.2.28 Printer 4-color: low image density A. Typical faulty images ABCDE ABCDE ABCDE ABCDE ABCDE A02EF4C516DA B. Troubleshooting procedure Step Section Check item Result Action Paper Paper is damp. YES Change paper to one just unwrapped from its package.

  • Page 416: Printer 4-Color: Poor Color Reproduction

    Field Service Ver. 1.1 May 2011 22. IMAGE QUALITY PROBLEM 22.2.29 Printer 4-color: poor color reproduction A. Typical faulty images A02EF4C527DA B. Troubleshooting procedure Step Section Check item Result Action Paper Paper is damp. YES Change paper to one just unwrapped from its package.

  • Page 417: Printer 4-Color: Incorrect Color Image Registration

    22. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 May 2011 22.2.30 Printer 4-color: incorrect color image registration A. Typical faulty images A02EF4C512DA B. Troubleshooting procedure Step Section Check item Result Action Machine Vibration is given to the machine YES Turn off the main power switch condition after main power switch has been and turn it on again more than 10...

  • Page 418: Printer 4-Color: Void Areas, White Spots

    Field Service Ver. 1.1 May 2011 22. IMAGE QUALITY PROBLEM 22.2.31 Printer 4-color: void areas, white spots A. Typical faulty images Void areas White spots A02EF4C523DA B. Troubleshooting procedure Step Section Check item Result Action Image check There are void areas at the front See P.373 side or high density section.

  • Page 419: Printer 4-Color: Colored Spots

    22. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 May 2011 22.2.32 Printer 4-color: colored spots A. Typical faulty images A02EF4C509DA B. Troubleshooting procedure Step Section Check item Result Action Imaging unit The surface of the PC drum is YES Change imaging unit. scratched.

  • Page 420: Printer 4-Color: Poor Fusing Performance, Offset

    Field Service Ver. 1.1 May 2011 22. IMAGE QUALITY PROBLEM 22.2.33 Printer 4-color: poor fusing performance, offset A. Typical faulty images Poor fusing performance Offset A02EF4C528DA B. Troubleshooting procedure Step Section Check item Result Action Paper Paper type does not match. YES Change the setting.

  • Page 421: Printer 4-Color: Brush Effect, Blurred Image

    22. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 May 2011 22.2.34 Printer 4-color: brush effect, blurred image A. Typical faulty images Brush effect Blurred image A02EF4C529DA B. Troubleshooting procedure Step Section Check item Result Action Paper Paper is damp. YES Change paper to one just unwrapped from its package.

  • Page 422: Printer 4-Color: Back Marking

    Field Service Ver. 1.1 May 2011 22. IMAGE QUALITY PROBLEM 22.2.35 Printer 4-color: back marking A. Typical faulty images A02EF4C530DA B. Troubleshooting procedure Step Section Check item Result Action Transfer roller unit Transfer roller is scratched or dirty. YES Change transfer roller unit. Paper path There is foreign matter on paper YES Remove foreign matter.

  • Page 423: Printer 4-Color: Uneven Image

    22. IMAGE QUALITY PROBLEM Field Service Ver. 1.1 May 2011 22.2.36 Printer 4-color: uneven image A. Typical faulty images A02EF4C525DA B. Troubleshooting procedure Step Section Check item Result Action Toner cartridge The toner cartridge of every color Re-install it. is surely installed. PH unit The PH unit is surely installed.

  • Page 424: Ic Protector

    Field Service Ver. 1.1 May 2011 23. IC protector 23. IC protector 23.1 Outline • To increase product safety, this MFP has an IC protector (ICP) installed in each board. ICP is a component that protects IC. If the amount of the current supplied to the electrical parts such as motor exceeds the set level, ICP trips to protect IC from over current.

  • Page 425: Lower Feeder Unit Pf-P09

    *1: This is an error that occurs when the power switch is turned ON. If the IC protector trips after the power switch is turned ON, another error may occur. 23.2.2 Lower feeder unit PF-P09 A. PC control board When ICP trips...

  • Page 426: Appendix

    Field Service Ver. 1.1 May 2011 24. PARTS LAYOUT DRAWING APPENDIX 24. PARTS LAYOUT DRAWING 24.1 Main body A2YFF5C001DA [1] Printer control board (PRCB) [4] MFP board/2 (MFPB/2) [2] DC power supply (DCPU) [5] MFP board/1 (MFPB/1) [3] FAX board (FAXB) [6] High voltage unit (HV1)
  • Page 427 24. PARTS LAYOUT DRAWING Field Service Ver. 1.1 May 2011 [19] [18] [17] [16] [15] [14] [10] [13] [12] [11] A2YFF5C002DA [1] Switchback roller reverse clutch (CL12) [11] Toner supply clutch/Y (CL4) [2] Switchback roller feed clutch (CL11) [12] Tray 1 media feed clutch (CL2) [3] Loop detection clutch (CL8) [13] Tray 2 media feed clutch (CL1) [4] Main motor (M2)
  • Page 428 Field Service Ver. 1.1 May 2011 24. PARTS LAYOUT DRAWING [10] [11] [21] [12] [20] [19] [13] [18] [14] [15] [17] [16] A2YFF5C003DA [1] 1st transfer release sensor (PS17) [12] Front door switch (SW2) [2] Temperature/ humidity sensor (TEM/HUMS) [13] Toner level sensor/K (PS16) [3] IDC sensor (IDC) [14] Toner level sensor/C (PS15) [4] Loop detection sensor (PS6)

  • Page 429: Adf

    24. PARTS LAYOUT DRAWING Field Service Ver. 1.1 May 2011 24.2 ADF A2YFF5C004DA DF transport motor (M100) Relay board/1 (REYB/1)

  • Page 430: Lower Feeder Unit (Option)

    Field Service Ver. 1.1 May 2011 24. PARTS LAYOUT DRAWING 24.3 Lower feeder unit (option) A0VDF5C503DA Conveyance clutch (CL2) PC control board (PCCB) Right door sensor (PS5) Media size switch (SW1) Media feed sensor (PS3) Media feed motor (M1) Media empty sensor (PS1) Media feed clutch (CL1)

  • Page 431: Connector Layout Drawing

    25. CONNECTOR LAYOUT DRAWING Field Service Ver. 1.1 May 2011 25. CONNECTOR LAYOUT DRAWING 25.1 Printer control board (PRCB) PJ8 (20pin) PJ1 (6pin) PJ3 (7pin) PJ2 (2pin) PJ10 PJ7 (2pin) (7pin) PJ4 (25pin) PJ11 (13pin) PJ12 (6pin) PJ13 (2pin) PJ9 (4pin) PJ26 (3pin) PJ28 (3pin) PJ5 (26pin)

  • Page 432: Mfp Board/1 (Mfpb/1)

    Field Service Ver. 1.1 May 2011 25. CONNECTOR LAYOUT DRAWING 25.2 MFP board/1 (MFPB/1) P101 (2pin) P103 (16pin) P102 (6pin) P104 (24pin) P106 (4pin) P107 (4pin) CN102 (20pin) P109 (26pin) P108 (26pin) P110 (4pin) P113 (4pin) P114 (16pin) P115 (13pin) A2YFF5C006DA...

  • Page 433: Mfp Board/2 (Mfpb/2)

    25. CONNECTOR LAYOUT DRAWING Field Service Ver. 1.1 May 2011 25.3 MFP board/2 (MFPB/2) (4pin) CN16 (26pin) (4pin) CN15 (13pin) CN23 (13pin) A2YFF5C007DA 25.4 FAX board (FAXB) P801 (16pin) CN1 (4pin) P802 (2pin) CN2 (4pin) A2YFF5C008DA...

  • Page 434: Connector Layout Drawing

    Field Service Ver. 1.1 May 2011 26. CONNECTOR LAYOUT DRAWING 26. CONNECTOR LAYOUT DRAWING Description ➀ Number of Pin Possible to confirm by removing external cover. Not possible to confirm by removing external cover. [17] [16] [15] [14] [13] [12] [11] [10] A2YFF5C009DA...

  • Page 435: Timing Chart

    27. TIMING CHART Field Service Ver. 1.1 May 2011 27. TIMING CHART A. Operating conditions • Color, A4S or 8 x 11S B. Timing chart...
  • Page 436 Color Printer PF-P09 SERVICE MANUAL SERVICE MANUAL Code: Y113750-1...
  • Page 437 PUBLICATION ISSUED BY: Olivetti S.p.A. Gruppo Telecom Italia Via Jervis, 77 - 10015 Ivrea (TO) Copyright © 2011 Olivetti All rights reserved...
  • Page 438 Revision history After publication of this service manual, the parts and mechanism may be subject to change for improvement of their performance. Therefore, the descriptions given in this service manual may not coincide with the actual machine. When any change has been made to the descriptions in the service manual, a revised version will be issued with a revision mark added as required.
  • Page 439 Field Service Ver. 1.1 May 2011 CONTENTS Lower Feeder Unit PF-P09 OUTLINE PRODUCT SPECIFICATIONS ................1 MAINTENANCE PERIODICAL MAINTENANCE PROCEDURE ............3 Feed section ......................3 2.1.1 Replacing the tray3 feed roller ..............3 OTHER MAINTENANCE ITEM ................4 Items not allowed to be disassembled and adjusted ..........4 Disassembly/reassembly parts list................
  • Page 440 Field Service Ver. 1.1 May 2011 Blank Page...
  • Page 441 Field Service Ver. 1.1 May 2011 1. PRODUCT SPECIFICATIONS OUTLINE PRODUCT SPECIFICATIONS A. Type Name Add-on 500-sheet media feed cassette Type Front-loading type Installation Desk type Media feeding system Media separation by a small-diameter roller with torque limiter Document alignment Center B.
  • Page 442 1. PRODUCT SPECIFICATIONS Field Service Ver. 1.1 May 2011 Blank Page...
  • Page 443 Field Service Ver. 1.1 May 2011 2. PERIODICAL MAINTENANCE PROCEDURE MAINTENANCE PERIODICAL MAINTENANCE PROCEDURE Feed section 2.1.1 Replacing the tray3 feed roller A. Periodically replaced parts/cycle • Tray3 feed roller: Every 300,000 counts B. Procedure 1. Slide out tray3. 2. Lock the media lifting metal plate [1]. 3.
  • Page 444 3. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 OTHER MAINTENANCE ITEM Items not allowed to be disassembled and adjusted A. Paint-locked screws NOTE • To prevent loose screws, a screw lock in blue or green series color is applied to the screws.
  • Page 445 Field Service Ver. 1.1 May 2011 3. OTHER MAINTENANCE ITEM F. Precautions during setup or transportation • Whenever mounting an option on the machine, be attentive to the motion of the fellow worker of the joint work. The fellow worker may be injured with his or her finger or hand pinched between the machine and the option.
  • Page 446 3. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 Disassembly/reassembly parts list Section Part name Ref. page Rear cover Exterior parts Rear right cover Unit Lower feeder unit Board and etc PC control board (PCCB) Media feed motor (M1) Others Media feed clutch (CL1) Conveyance clutch (CL2)
  • Page 447 Field Service Ver. 1.1 May 2011 3. OTHER MAINTENANCE ITEM 3.4.2 Rear right cover 1. Remove the lower feeder unit from the machine. See P.7 2. Remove two screws [1], and remove the rear right cover [2]. A0WJF2C053DA 3.4.3 Lower feeder unit NOTE •...
  • Page 448 3. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 3.4.4 PC control board (PCCB) 1. Remove the lower feeder unit from the machine. See P.7 2. Remove the rear cover. See P.6 3. Disconnect five connectors [1] from the PC control board. A0WJF2C004DA 4.
  • Page 449 Field Service Ver. 1.1 May 2011 3. OTHER MAINTENANCE ITEM 3.4.6 Media feed clutch (CL1) 1. Remove the lower feeder unit from the machine. See P.7 2. Remove the rear cover. See P.6 3. Remove the rear right cover. See P.7 4.
  • Page 450 3. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 9. Remove five screws [1], and remove the gear fixing metal plate [2]. A0WJF2C010DA 10. Disconnect the connector [1], and remove the media feed clutch [2]. A0WJF2C011DA...
  • Page 451 Field Service Ver. 1.1 May 2011 3. OTHER MAINTENANCE ITEM 3.4.7 Conveyance clutch (CL2) 1. Remove the lower feeder unit from the machine. See P.7 2. Remove the rear cover. See P.6 3. Remove the rear right cover. See P.7 4.
  • Page 452 3. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 9. Remove five screws [1], and remove the gear fixing metal plate [2]. A0WJF2C010DA 10. Disconnect the connector [1]. A0WJF2C012DA 11. Remove the C-ring [1] and the E-ring [2], and remove the conveyance clutch [3].
  • Page 453 Field Service Ver. 1.1 May 2011 3. OTHER MAINTENANCE ITEM Cleaning point NOTE • The alcohol described in the cleaning procedure is isopropyl alcohol. 3.5.1 Tray3 media feed rollers 1. Slide out tray3. 2. Wipe the tray3 media feed roller [1] clean of dirt using a cleaning pad dampened with alcohol.
  • Page 454 3. OTHER MAINTENANCE ITEM Field Service Ver. 1.1 May 2011 Blank Page...
  • Page 455 Field Service Ver. 1.1 May 2011 4. HOW TO USE THE ADJUSTMENT SECTION ADJUSTMENT/SETTING HOW TO USE THE ADJUSTMENT SECTION • “Adjustment/Setting” contains detailed information on the adjustment items and proce- dures for this machine. • Throughout this “Adjustment/Setting,” the default settings are indicated by “ ”. Advance checks Before attempting to solve the customer problem, the following advance checks must be made.
  • Page 456 5. MECHANICAL ADJUSTMENT Field Service Ver. 1.1 May 2011 MECHANICAL ADJUSTMENT Registration adjustment This adjustment must be made if: • The printed image deviates in the main scan direction, and the following setting does not resolve a problem. [SERVICE MODE] [ADJUST] [LEFT ADJUST] 1.
  • Page 457 UPDATING STATUS DATE UPDATED PAGES PAGES CODE 12/2011 EDITION Y113750-1...

This manual is also suitable for:

D-color mf2400

Table of Contents