Ringing Options For Cms Agents' Voice Terminals - AT&T MERLIN II Feature Module 2 Planning Manual

RINGING OPTIONS FOR
CMS AGENTS' VOICE
TERMINALS
30 Planning Your MERLIN II System: Part Two
You can set any line appearing on a voice terminal to ring immediately, to
ring after a delay, or not to ring. Keep the following points in mind as you
decide on ringing options for the lines on your CMS agents' voice terminals.
CMS Lines and Line Pools
All CMS lines and/or line pools that appear on an agent's voice terminal
should be set not to ring (that is, set to No Ring). Otherwise, every call that
comes in on these lines will ring at the agent's voice terminal before it is
processed by CMS.
Setting these lines to No Ring eliminates a likely source of confusion for the
agent, and it reduces the possibility of the agent interfering with CMS
operation by answering calls before CMS can process them. Calls routed to
the agent through CMS will still ring at the agent's voice terminal because
they arrive as transferred calls.
Setting lines to No Ring during MERLIN II system
NOTE:
administration has no relation to setting up splits for All-Ring
operation during CMS administration. You should set CMS lines and
line pools on agents' voice terminals to No Ring whether or not you
have any All-Ring splits.
Other Lines and Line Pools
The ringing options you choose for other lines or line pools appearing on
agents' voice terminals will not affect CMS, but keep in mind that ringing
calls that are not CMS calls may confuse agents. For that reason, you should
consider setting all lines and line pools on agents' voice terminals not to ring.
Follow the instructions under "Ringing Options" in the MERLIN II System
Planning Guide to indicate the ringing options you want on the agents' Station
Configuration Forms.
Figure 11 shows a portion of a Station Configuration Form filled out for a Bon
Voyage Travel agent.