Main Split; Secondary Split - AT&T MERLIN II Feature Module 2 Planning Manual

MAIN SPLIT

SECONDARY SPLIT

Voyage
FIGURE 9 Bon Travel's
Shift Configuration Planning Form
Shift Configuration 1
Line
Group
A
B
C
D
Shift Configuration 3
Line
ID
Group
A
B
26 Planning Your Call Management System
Your Agent Splits Planning Form shows how you've organized your agents
into splits. As you assign main splits to line groups, remember that:
Each line group may have only one main split assigned to it.
An agent split may be designated the main split for one, more than
or all line groups.
Keep these points in mind as you assign secondary splits to back up main
splits already assigned to line groups:
Line groups do not require secondary splits. You don't have to assign
secondary splits to line groups.
An agent split may be designated the secondary split for as many line
groups as you want. You could have the same secondary split for all line
groups.
An agent split assigned as the main split to one or more line groups can
also be assigned as
groups.
Now complete your Shift Configuration Planning Form for at least one shift
configuration. Figure 9 shows a portion of the Shift Configuration Planning
Form for Bon Voyage Travel.
Shift Configuration Planning Form.
No. of Main Secondary
Split
Lines Split
4
1 3
3
1 3
6
2
4
2
—
3
Secondary
No. of Main
Split
Lines Split
Now you should have a complete set of CMS planning forms. Keep them at
hand and go on to "Planning Your MERLIN II System: Part Two. "
-
the secondary spilt to one or more additional line
Shift Configuration 2
Line
Group I D
A
B
C
D
Shift Configuration 4
Line
Group ID
A
No. of Main Secondary
Split Split
Lines
No. of Main Secondary
Split Split
Lines
-
one,