Line Group (Letter/Id); Button Number (1 Through 32); Telephone Number; Line Type - AT&T MERLIN II Feature Module 2 Planning Manual

LINE GROUP (LETTER/lD)
BUTTON NUMBER (1
THROUGH 32).

TELEPHONE NUMBER

LINE TYPE

20 Planning Your Call Management System
Before you complete the Line Groups Planning Form, do the following.
Determine how many departments or predefined groups of agents will
need CMS lines.
The number of line groups you need depends, in part, on the number
of departments or groups of agents requiring CMS lines.
All lines whose telephone numbers are published for a particular
department or product, or that are part of a hunt group, should
belong to the same line group.
For more information on hunt groups, see the Data
NOTE:
Communications Guide for the MERLIN II Communications System with
Feature Module 2.
Decide how you want summary statistics organized.
If you want to keep statistics for certain lines together, assign those
lines to their own line groups. For example, if the Sales Department
handles four local lines and two WATS lines, you may want to place
the local lines in one group and the WATS lines in another in order to
get separate summary reports on each type of line.
Read the following information to help you complete the Line Groups
Planning Form.
CMS uses the letters A through D to identify a maximum of four line groups.
Assign letters to your line groups in alphabetical order so that you have a
letter for each line group.
You may also want to identify a line group by name, that is, give it an ID. If
so, include the ID on the line with the letter in this column. CMS allows a
maximum of five characters in a line group ID, and the system displays it in
all capital letters. For example, the ID for Bon Voyage Travel's Line Group A,
the Public line group, is recorded and displayed as PUBLC.
Refer to the Line Button Planning Form for the button number for each of
your CMS lines, and copy the numbers on the appropriate line in the button
number column. Watch the numbering scheme carefully as you write in the
numbers; remember that the button number refers to the button position on a
MERLIN II System Display Console and the telephone number (below) must
be assigned to the appropriate button number. (See the previous section,
"Line Button Planning Form. " )
Refer to the Master Planning Form and the System Configuration Form for
the telephone numbers for your CMS lines and copy the numbers on the
appropriate line in the telephone number column.
Refer to the System Configuration Form for the line type for each of your
CMS lines, and copy it on the appropriate line in the line type column.