Table Of Contents - AT&T MERLIN II Feature Module 2 Planning Manual

Contents
Overview
About This Guide
The Planning Forms
Other CMS Documents
Upgrade Information
Key Terms and Concepts
Key Facts and Considerations
System Considerations
Supervisor's Console and Agent Voice Terminals
Line Assignments
Station Assignments
Line Group and Agent Split Considerations
External Alerts
Other Considerations
A Typical CMS Application
CMS and Bon Voyage Travel
Bon Voyage Travel's Other Call Traffic
CMS and Other Businesses
Planning Your MERLIN II System: Part One
MERLIN II System Planning Forms
Master Planning Form
Line Jacks
Line Assignments and the Voice Announcement Unit
Station Jacks
System Configuration Form
System Size
Line Representation
Attendant Stations
Transfer Return Interval
Line Type
Line Pools
Planning Your Call Management System
CMS Planning Forms
Line Button Planning Form
Console Button Numbering Sequence
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