Key Facts And Considerations; System Considerations; Supervisor's Console And Agent Voice Terminals; Line Assignments - AT&T MERLIN II Feature Module 2 Planning Manual

Key Facts and Considerations

SYSTEM
CONSIDERATIONS
SUPERVISOR'S CONSOLE
AND AGENT VOICE
TERMINALS

LINE ASSIGNMENTS

Key facts and considerations concerning proper CMS installation and
operation are emphasized throughout this planning guide. For easy
reference, they are listed below.
This version of CMS is designed to work solely with the MERLIN II
Communications System with Feature Module 2.
CMS will work on either the AT&T PC 6300 or the AT&T 6300 WGS,
operating under MS-DOS version 3.2 or later. (The PC 6300 can also use
MS-DOS version 3.1). It is not designed to work on any other personal
computer.
The PC must have at least 512K RAM.
The CU1 and CU2 ports on the CMS PC must be attached to two
attendant ports on the same module on the MERLIN II system. This
module must be either a 408 or 008 analog circuit pack module.
On both of these modules, the first attendant port is the bottom jack, the
second attendant port is the fifth jack from the bottom. Both of these
jacks must be designated as attendant jacks during MERLIN II system
administration.
The CU1 and CU2 ports must have lines administered in the same order
to insure proper operation of the Voice Announcement unit.
The MERLIN II system must always be set to "large" in order for CMS to
work.
The MERLIN II system cannot be in behind-switch mode during CMS
operation. (It can, however, operate behind a switch in standard mode).
Do not use the MERLIN II system flexible numbering feature with CMS.
The CMS supervisor can use only one type of administrator/attendant
console: the MERLIN II System Display Console.
The CMS supervisor's MERLIN II Display Console must be plugged into a
station attendant port on a MERLIN II system analog circuit pack module.
Agents can use any of the MERLIN II system analog or digital voice
terminals; they cannot use basic voice terminals.
You can assign up to 28 lines to CMS, using any block of line ports on the
MERLIN 11 system from 1 to 56. If you want all of the lines to have line
button appearances, use only lines 1 through 32.
Do not mix CMS line or line pool assignments with non-CMS line or line
pool assignments.
The line assignments for the CMS PC and the order in which they are
assigned at both CU1 and CU2 attendant ports, must be exactly the same.
Do not mix CMS lines covered by different splits in the same pool.
All CMS lines must have the MERLIN II system ringing option feature set .
for No Ring (at the main attendant console).
Each line of a line group assigned to an agent must be assigned to the
agent's voice terminal.
Key Facts and Considerations 7