Hapter; Using Altisupervisor; Logging In - Altigen AltiSupervisor Manual

For altiware open edition (oe) / altiserv contact center (acc) release 5.0 and alticontact manager (acm) release 5.0

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H A P T E R

Logging in to AltiSupervisor allows you to view workgroup and agent

performance statistics and a history of calls. You can print this statistical

data or export it to a CSV (Comma Separated Value) file.

Further, you can view call data for calls in queue. You can listen to and, if

your system is set up for it, barge in to agent phone calls.

You can also use AltiSupervisor when logging in with the IP Extension

Integrated with... option.

Figure 1. Workgroup Supervisor login

AltiSupervisor Manual

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Altisupervisor 5.0