Altigen AltiSupervisor Manual page 4

For altiware open edition (oe) / altiserv contact center (acc) release 5.0 and alticontact manager (acm) release 5.0

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Table of Contents

Monitoring-Listening in and Barging In . . . . . . . . . . . . . . . . . . . 15

Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Forced Agent Login/Logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Viewing the Queues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

ii AltiSupervisor Manual

Table of Contents

Altisupervisor 5.0