Altigen AltiSupervisor Manual page 26

Note: The "Allow Transfer/Priority Change" setting in the Queue
Management page of ACM Admin must be enabled in order to
allow AltiSupervisor to transfer calls from queue.
Assign Call Priority
To assign call priority to a queued call, right-click on the call from the
Priority field and select a priority level from 1 - 9.
Figure 9. Assigning call priority
Note: The "Allow Transfer/Priority Change" setting in the Queue
Management page of ACM Admin must be enabled in order to
allow AltiSupervisor to assign call priority from queue.
Exporting or Printing Statistics
Use the Export button and then specify a directory and file name to save
the queue data to a CSV (Comma Separated Value) file, or use the Print
button to print the records.
20 AltiSupervisor Manual