Table of Contents
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Index
A
AA state 7
address
AltiGen Communications, Inc. ii
agent statistics 13
all calls recorded 17
AltiGen Communications, Inc.
address ii
phone numbers ii
AltiSupervisor Session License 2
assigning call priority 20
auto upgrade 4
B
barge in 16
Busy state 7
C
Call Pending state 7
call priority 20
call recording 16
call states, defined 7
Conference state 7
connected 7
CSV (Comma Separated Value) 12,
20
current agent status 15
D
dialtone 7
downgrade procedure 4
E
Error call state 7
error messages 8
exit 6
Export button 12, 20
F
forced agent login/logout 18
G
group statistics, viewing 11
group view 11
H
hiding AltiAgent 6
hold 7
hold pending 7
I
Idle state 7
installation requirements 2
L
licenses 2
listening in 16
M
minimize 6
monitoring, as supervisor 15
Music on Hold state 7
P
Park state 7
phone icon 6
pickup call from queue 19
Play state 7
pop-up windows 6
Print button 12, 20
proceeding state 8
Q
queue window 19
queues 19
R
Record state 8
recording calls 16
AltiSupervisor Manual
Index
21
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