Using Call Waiting; Transferring Calls - Altigen AltiContent Manual

In the row displaying the call, the State column shows the call on hold.
Click the Hold state cell to release the hold and reconnect the call.
Note: When a call is put on hold using the Hold button in AltiAgent, if
the user does not pick up the call after the two-minute hold time,
the system will ring the user. If the call is still on hold after two
minutes, the system will ring the user again.
Note: When you place a call on hold, workgroup calls may still ring your
extension. To prevent this, click the Wait button. See "Setting
Status to Ready or Not Ready" on page 30.

Using Call Waiting

During a call, you may hear a beep indicating that you have another
incoming call. To answer the call:
1. Click the Calls tab on the AltiAgent main window to view the
directory of current calls.
2. Find and click the row displaying the incoming call.
This places the current call on hold and connects the incoming call.
3. When you are finished, click the Hold state cell for the call on hold to
reconnect.

Transferring Calls

AltiAgent supports both supervised transfer, in which you confirm the
transfer, and blind transfer.
1. While connected to a call, click the Transfer button.
This pops up the dial pad.
2. On the dial pad, enter the extension or phone number to transfer the
call to, then click Dial.
3. While AltiAgent dials the new number, you're asked to confirm your
decision by clicking the OK button in a confirmation dialog box.
You can click OK before the party answers to do a blind transfer, or
you can wait for the person to answer and then confirm or cancel the
transfer.
22 AltiClient Manual