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Using Account Codes
If your system is set up to use account codes, you can associate calls to
specific codes for billing or tracking purposes.
Required account codes—If your extension has been configured for
required account codes, the system will prompt you to select an account
code from a popup window for all outbound calls.
Bypassing required account codes— If your extension has been
configured to bypass account code validation, you can enter a different
account code in the box at the bottom of the popup window or enter # to
bypass the account code altogether.
Optional account codes
To associate a call in progress to an account code:
1.
Right-click the number in the Calls List.
2.
Choose Account Code.
3.
In the Account Code popup window, select an account code from the
scrollbox.
Note: If your extension is configured to bypass account code validation,
you can enter an account code in the box at the bottom of the popup
window.
4.
Click OK.
To change the account code for a call in progress, repeat the steps above,
entering the new account code to assign the call to.
AltiAgent Options
The basic call handling features and functions are the same for workgroup
agents as they are for AltiView user.
This section discusses workgroup member options that are not available to
the AltiView user.
AltiClient Manual
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