Table of Contents
Advertisement
— in the Forward All Calls (FWD) state
— in the Do Not Disturb (DND) state
— in wait after a call
•
For an agent's outbound workgroup call to another agent in the
workgroup, the Caller ID field (see Figure 6) will show the direction
of the call (=> means an outgoing call, <= means an incoming call)
and the caller ID of the incoming caller/outgoing call.
Figure 6. Caller ID field
•
For outgoing workgroup calls, the Caller ID field additionally shows
the calling agent's workgroup number in parentheses.
•
For incoming workgroup calls, the Caller ID field additionally shows
the workgroup number receiving the call in parentheses.
Example: For =>562(WG422), this is an outgoing call where 562 is
the target extension and WG422 is the workgroup number that
Extension 129 (the caller) is a member of; for <=129(WG562), this is
an incoming call where 129 is the incoming call's extension and
WG562 is the workgroup number of the member (Extension 566)
receiving the call.
To change views and print data:
Click the workgroup pilot extension tab at the bottom of the panel to view
data for agents in another workgroup.
Click Print to print the current window data.
46 AltiClient Manual
Advertisement
Table of Contents
