Operation Notes - Altigen AltiContent Manual

For each call in queue, the Queue window displays the ID, the wait time,
Caller ID, and Caller Name if available.
The maximum number of calls in queue, at any one time, is 34.
Exporting or Printing Statistics
Use the Export button and then specify a directory and file name to save
the queue data to a CSF (Call Summary Format) file, or use the Print
button to print the records.

Operation Notes

• When using silent monitoring to monitor a workgroup's conversation,
the Agent state of AltiSupervisor shows the caller ID of the extension
that is being monitored, instead of leaving the caller ID blank.
AltiClient Manual 49