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Viewing the Call History
Click the History tab in the Monitor window to view an informational
history of handled calls.
Figure 19. Workgroup Agent History window
Note: Click on the column headings in the History window to sort the
data.
The list in the History window displays the following fields:
•
Number—the extension or phone number. Upward arrow icons
indicate outgoing calls; downward arrows indicate incoming calls
Clicking the Number field dials that number.
•
Name—Caller ID information, if available, or Unknown.
•
Date/Time—the call's date and time.
Note: This history data is sorted by last disconnected and not in the
order the call was received. It is therefore possible to have a
record with an earlier timestamp followed by a record with a
later timestamp.
Also, the timestamp for call data is based on the client system,
while the timestamp for voice mail messages is from AltiWare/
AltiContact Manager. Thus, the times displayed here may not
match those in the voice mail view in the main window.
•
Length—the length of time of each call.
34 AltiClient Manual
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