Devices Are Not Recognized Under Device Manager; System); Hard Drive(S) Are Not Recognized; Bootable Cd-Rom/Dvd-Rom Disk Is Not Detected - Intel S5500BCR Service Manual

Troubleshooting
Devices are not Recognized under Device Manager (Microsoft
Windows* Operating System)
The Microsoft Windows* operating systems do not include all of the drivers for the Intel
NICs, and other components. See
chipset files.

Hard Drive(s) are not Recognized

Check the following:
1. Make sure the drive is not disabled in the BIOS Setup.
2. Make sure the drive is connected correctly and plugged into the power supply.
3. Make sure the drive is compatible. See
4. Make sure you have not exceeded the power budget for the server. See
Software" for a link to software to check your power budget.
5. Verify your SAS or SATA drives are connected to the correct ports on the server board and the chassis
backplane.See your chassis documentation for details about backplane connections.
6. If using a RAID configuration with SAS or SATA drives, make sure the RAID card is installed correctly.

Bootable CD-ROM/DVD-ROM Disk Is Not Detected

Check the following:
Make sure the BIOS is configured to allow the CD-ROM to be the first bootable device.

LED Information

®
The Intel Server Board S5520HC/S5520HCT/S5500HCV includes LEDs that can aid in troubleshooting your
system. See "Intel

BIOS POST Beep Codes

The following table lists the POST error beep codes. Prior to system video initialization, the BIOS uses these
beep codes to inform users of error conditions. Please note that not all error conditions are supported by the
BIOS beep codes.
Number of Beeps
3
®
The Intel Server Board S5520HC/S5520HCT/S5500HCV integrated Baseboard Management Controller
(BMC) provides the following additional beep codes:
40
"Additional Information and Software"
®
Light-Guided Diagnostics".

Table 8. BIOS POST Error Beep Codes

Reason for the Beeps and Action to Take
Memory error.
Make sure the DDR3 memory DIMMs comply with the system
requirements.
Make sure the DDR3 memory DIMMs were populated according to the
system requirements.
Remove the DDR3 memory DIMMs and re-seat them.
Replace the DDR3 Memory DIMMs with known good modules.
Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide
"Additional Information and Software"
®
chipsets, on-board
for a link to the current drivers and
for a link to the tested drives.
"Additional Information and