Intel ® Server Issue Report Form - Intel S5500BCR Service Manual

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Intel Server Issue Report Form
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Intel Server Issue Report Form
NOTE: Filling out this form completely is required for any escalation.
Customer Contact Information:
Customer Support Case# :
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Intel Server Board or System:
(Example: S5520HC, S5520SC)
Server Chassis:
(Example SC5600. If third-party chassis used, indicate make and model.)
Base Board Information: (You can find some information by accessing the BIOS and
going through the Server Management menu -> System Information.)
Baseboard PBA/TA/AA # (Example: 123456-789):
- You can find this on the white sticker label on the baseboard.
System BIOS Version:
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Intel Remote Management Module Firmware Version (if applicable):
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Intel Management Module BMC Revision (if applicable):
BMC/mBMC Version:
FRU/SDR Version:
HSC Version:
Has the latest BIOS been tried? (Yes/No):
Has the latest BMC/mBMC been tried? (Yes/No):
Has the latest IMM BMC been tried? (Yes/No):
Has the latest RMM Firmware been tried? (Yes/No):
Has the latest FRU/SDR been tried? (Yes/No):
Has the latest HSC been tried? (Yes/No):
Processor information:
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Issue Report Form (Rev 3.5)
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Intel Server Board S5520HC, S5520HCT, and S5500HCV Service Guide