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Troubleshooting
4 Troubleshooting
This chapter helps you identify and solve problems that might occur while using the system.
For any issue, first ensure you are using the latest software. These software updates include updates for the
BIOS, Baseboard Management Controller (BMC), FRUSDR, hot-swap controller (HSC), and the Management
Engine (ME) firmware. For a link to the software updates, see
addition to the server firmware and files, you must also update any drivers used for components installed in
your system, such as chipset drivers, video drivers, network drivers, and storage device drivers.
Intel provides a package called the "Platform Confidence Test" that may help with your diagnostics. See
"Additional Information and Software"
If you cannot resolve your server problems on your own, see
Resetting the System
Before going through in-depth troubleshooting, attempt first to perform a reset of your system using one of the
following methods.
To do this:
Soft boot reset to clear the system memory and reload the operating system.
Clear system memory, restart POST, and reload the operating system.
Cold boot reset. Turn the system power off and then on. This halts power to all
peripherals, clears system memory, restarts POST, and reloads the operating system.
Problems following Initial System Installation
Problems that occur at initial system startup are usually caused by an incorrect installation or configuration.
Hardware failure is a less frequent cause. If the problem you are experiencing is with a specific software
application, see
"Problems with Newly Installed Application Software".
First Steps Checklist
1.
Is AC power available at the wall outlet?
2.
Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the AC
source.
3.
Are all cables correctly connected and secured?
4.
Are the processors fully seated in their sockets on the server board?
5.
Are all standoffs in the proper location and not touching any components, causing a potential short?
6.
Are all add-in PCI boards fully seated in their slots on the server board?
7.
Are all jumper settings on the server board correct?
8.
Are all jumper and switch settings on add-in boards and peripheral devices correct? To check these
settings, refer to the manufacturer's documentation that comes with them. If applicable, ensure there
are no conflicts—for example, two add-in boards sharing the same interrupt.
9.
Are all peripheral devices installed correctly?
10. If the system has a hard disk drive, is it properly formatted or configured?
11. Are all device drivers properly installed?
12. Are the configuration settings made in the Setup correct?
13. Is the operating system properly loaded? See the operating system documentation.
34
for a link to this software.
Table 7. POST Error Beep Codes
Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide
"Additional Information and
"Getting Help"
for assistance.
Software". In
Press:
<Ctrl+Alt+Del>
Reset button
Power off/on
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