Intel S5500HCV - Server Board Motherboard Service Manual
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Summary of Contents for Intel S5500HCV - Server Board Motherboard
- Page 1 ® Intel Server Board S5520HC and S5500HCV Service Guide Order Number: E39527-006 Revision 1.2 Intel® Server Board S5520HC and S5500HCV Service Guide...
- Page 2 No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted by this document. Except as provided in Intel’s Terms and Conditions of Sale for such products, Intel assumes no liability whatsoever, and Intel disclaims any express or implied warranty, relating to sale and/or use of Intel products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right.
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Page 3: Safety Information
Safety Information Safety Information Important Safety Instructions Before performing any of the instructions, read all caution and safety statements in this document. See also Intel ® Server Boards and Server Chassis Safety Information on the Intel Server Deployment Toolkit 3.0 CD and/or at: http://support.intel.com/support/motherboards/server/sb/cs-010770.htm... - Page 4 Take care to grip with, but not squeeze, the pliers or other tool you use to remove a jumper, or you may bend or break the pins on the board. Intel® Server Board S5520HC and S5500HCV Service Guide...
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Page 5: Preface
Server Board S5520HC to the Intel Server Board S5500HCV, the difference is ® ® noted in this document. Unless specified, features apply to both the Intel Server Board S5520HC and Intel Server Board S5500HCV. This manual is written for system technicians responsible for troubleshooting, upgrading, and repairing this server board. - Page 6 Server Board S5520HC or S5500HCV in the Intel Server Chassis SC5600LX, a passive processor heatsink (FXXRGTHSINK) is required. ® ® The Intel Server Board S5520HC and S5500HCV are compatible with the following Intel hot-swap hard disk drive backplane assemblies: AXX6DRV3GR AXX4DRV3GR ...
- Page 7 (BIOS, BMC, FRUSDR, and ME), http://support.intel.com/support/motherboards/server/S5520HC/ and utilities Click the “Software and Drivers” link on the left side of the web page Intel System Management Software. ® For software to manage your Intel Intel® Server Board S5520HC and S5500HCV Service Guide...
- Page 8 Preface server Available at: http://www.intel.com/go/servermanagement Intel® Server Board S5520HC and S5500HCV Service Guide viii...
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Page 9: Table Of Contents
Installing the Processor Heatsink(s)................40 Replacing the Processor ....................43 Replacing the CMOS Battery ....................43 4 Troubleshooting ................... 46 Resetting the System ......................46 Problems following Initial System Installation ............... 46 First Steps Checklist..................... 46 Intel® Server Board S5520HC and S5500HCV Service Guide... - Page 10 End-of-Life / Product Recycling..................... 60 Appendix B: Getting Help ................. 61 ® Intel Server Issue Report Form............... 62 Figures ® Figure 1. Intel Server Board S5520HC..................12 ® Figure 2. Intel Server Board S5500HCV ................... 12 Intel® Server Board S5520HC and S5500HCV Service Guide...
- Page 11 Table 7. POST Error Beep Codes ....................46 Table 8. BIOS POST Error Beep Codes..................53 Table 9. BMC POST Error Beep Codes ..................53 Table 10. Product Certification Markings ..................55 Intel® Server Board S5520HC and S5500HCV Service Guide...
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Page 12: Server Board Features
1 Server Board Features ® ® This chapter briefly describes the main features of the Intel Server Board S5520HC and Intel Server Board S5500HCV. This chapter provides a photograph of the product, list of the server board features, and diagrams showing the location of important components and connections on the server board. -
Page 13: Table 1. Server Board Features
Hard Drive and Optical Drive Support Six SATA connectors at 1.5 Gbps and 3 Gbps ® Four SAS connectors at 3 Gbps through optional Intel SAS Entry RAID Module AXX4SASMOD Intel® Server Board S5520HC and S5500HCV Service Guide... - Page 14 Intel RAID Activation Key AXXRAKSW5 ® ® Intel Embedded Server RAID Technology II through optional Intel SAS Entry RAID Module AXX4SASMOD provides SAS RAID 0, 1, and 10 with optional ® RAID 5 support provided by the Intel RAID Activation Key AXXRAKSW5 ®...
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Page 15: Connector And Component Locations
Server Board Features Connector and Component Locations Figure 3. Server Board Connector and Component Locations Intel® Server Board S5520HC and S5500HCV Service Guide... -
Page 16: Configuration Jumpers
These pin should not be connected for normal system operation. BIOS Recover 1-2 (Default) These pins should be connected for normal system operation. (J1E5) The main system BIOS does not boot with pins 2-3 connected. The system only boots Intel® Server Board S5520HC and S5500HCV Service Guide... -
Page 17: Back Panel Features
No network connection Left LED (Gigabit) Blinking Green Transmit/receive activity 10 Mbps connection (if left LED is on or blinking) Right LED Solid Green 100 Mbps connection Solid Amber 1000 Mbps connection Intel® Server Board S5520HC and S5500HCV Service Guide... -
Page 18: Intel Light-Guided Diagnostics
Processor 1 fan fault This LED applies only to server systems that use an active heatsink. This LED indicates a fault occurred with the fan installed on the heatsink for processor 1. Intel® Server Board S5520HC and S5500HCV Service Guide... -
Page 19: Raid Support
“Compatibility” – Supports up to four SATA ports [0/1/2/3] with IDE Legacy mode and two SATA ports [4/5] with IDE Native Mode. “AHCI” – Supports all SATA ports using the Advanced Host Controller Interface. Intel® Server Board S5520HC and S5500HCV Service Guide... -
Page 20: Hardware Requirements
Server Board Features ® ® “SW RAID” – Intel Embedded Server RAID Technology II is enabled by “SW RAID” mode. The Intel Embedded Server RAID Technology II feature provides RAID modes 0, 1, and 10. ® If RAID 5 is needed, you must install the optional Intel RAID Activation Key AXXRAKSW5 accessory. - Page 21 Callout DIMM Socket Callout DIMM Socket Channel A, DIMM_A2 Channel D, DIMM_D2 (Empty on S5500HCV) Channel A, DIMM_A1 (Blue) Channel D, DIMM_D1 (Blue) Channel B, DIMM_B2 Channel E, DIMM_E2 (Empty on S5500HCV) Intel® Server Board S5520HC and S5500HCV Service Guide...
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Page 22: Figure 7. Dimm Sockets
DIMM slot location across Channel A (D) and Channel B (E) must be populated the same. Channel C (F) is unused in Mirrored Channel Mode. NOTE ® For help with memory population rules, refer to the Intel Server Board S5520HC/S5500HCV Technical Product Specification. Intel® Server Board S5520HC and S5500HCV Service Guide... -
Page 23: Power Supply
Server Board Features Power Supply A minimum of 550 W is required. Your supply must provide a minimum of 3 amps of 5-V standby current or the board will not boot. Intel® Server Board S5520HC and S5500HCV Service Guide... -
Page 24: Storage Mode Matrix
Microsoft ® ® SW RAID 0/1/10 standard Windows* Intel RAID Intel RAID SW RAID 6 SATA Ports Web Console Software SW RAID 5 with optional selected User’s Guide AXXRAKSW5 Linux* Versions only Intel® Server Board S5520HC and S5500HCV Service Guide... -
Page 25: Table 4. Storage Mode Matrix
Up to 8 SAS or SATA AXXRAKSW5 ESRTII SW RAID Software Web Console drives via expander Driver Microsoft Windows* and User’s Guide backplanes selected Linux* Versions only Table 4. Storage Mode Matrix Intel® Server Board S5520HC and S5500HCV Service Guide... -
Page 26: Optional Hardware
SAS Entry RAID Module AXX4SASMOD, some of which affect the ability to configure RAID. ® ® The “Intel SAS Entry RAID Module” option is enabled by default once the Intel SAS Entry RAID Module ® AXX4SASMOD is present. When enabled, you can set the “Configure Intel SAS Entry RAID Module”... -
Page 27: Hard Disk Drives
ESRTII, you must install the optional Intel RAID Activation Key AXXRAKSW5 accessory. This ® activation key is placed on the SAS Software RAID 5 connector located on the Intel SAS Entry RAID Module AXX4SASMOD. For installation instructions, see the documentation included with the SAS Module AXX4SASMOD and the activation key. -
Page 28: Intel Local Control Panel
Refer to the documentation included with your server chassis for additional information and drive installation instructions. Tower Passive Heatsink (FXXRGTHSINK) ® This tower passive heatsink (FXXRGTHSINK) is required when installing the Intel Server Board S5520HC / ® S5500HCV into the Intel Server Chassis SC5600LX. -
Page 29: System Utilities
If they have adequate security rights, a user can change these parameters. If a value cannot be changed for any reason, the feature’s value field is inaccessible. Table 5 describes the keyboard commands you can use in the BIOS Setup menus. ® Intel Server Board S5520HC and S5500HCV Service Guide... -
Page 30: Upgrading The Bios
On-board BIOS, including the recovery code, BIOS Setup Utility, and strings On-board video BIOS and other option ROMs for devices embedded on the server board OEM binary area Processor Microcode Intel® Server Board S5520HC and S5500HCV Service Guide... -
Page 31: Preparing For The Upgrade
A way to change the BIOS language ® Option ROM of the Intel Embedded Server RAID Technology II for on-board SATA Preparing for the Upgrade The following steps explain how to prepare to upgrade the BIOS and include how to: ... -
Page 32: Recovering The Bios
Copy all the files in the BIOS recovery package to the root directory of a USB disk-on-key device. Power off the system. Switch the BIOS recovery jumper (J1E5) to the “enabled” position (ping 2-3). Figure 9. BIOS Recover Jumper Intel® Server Board S5520HC and S5500HCV Service Guide... -
Page 33: Clearing The Password
Open the chassis. For instructions, see your server chassis documentation. Move the jumper (J1E4) from the default operating position, covering pins 1 and 2, to the password clear position, covering pins 2 and 3. ® Intel Server Board S5520HC and S5500HCV Service Guide... - Page 34 Open the chassis and move the jumper back to its default position, covering pins 1 and 2. Close the server chassis. Power up the server. The password is now cleared and you can reset it by going into the BIOS setup. Intel® Server Board S5520HC and S5500HCV Service Guide...
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Page 35: Clearing The Cmos
Move the jumper back to default position, covering pins 1 and 2. Close the server chassis and reconnect the AC power cord. Power up the server. The CMOS is now cleared and you can reset it by going into the BIOS setup. ® Intel Server Board S5520HC and S5500HCV Service Guide... -
Page 36: Hardware Installations And Upgrades
Turn off all peripheral devices connected to the server and turn off the server. Disconnect the AC power cord from the server. Remove the server’s cover and locate the DIMM sockets. See “Memory”. Figure 12 .Installing Memory Intel® Server Board S5520HC and S5500HCV Service Guide... -
Page 37: Removing Dimms
Keep a part of your body in contact with the metal chassis to dissipate the static charge while handling the processor. (2) Avoid moving around unnecessarily. ® Intel Server Board S5520HC and S5500HCV Service Guide... -
Page 38: Installing The Processor
Open the load plate: push the rear tab with your fingertip to bring the front end of the load plate up slightly (Step “A” in Figure 14), and then open the load plate as shown in Figure 14 (Step “B”). Intel® Server Board S5520HC and S5500HCV Service Guide... - Page 39 Figure 16. Remove Processor Protective Cover 10. Orient the processor with the socket so the processor cutouts match the two socket pins and then sit the processor into the socket as shown in Figure 17. ® Intel Server Board S5520HC and S5500HCV Service Guide...
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Page 40: Installing The Processor Heatsink(S)
The following table shows the Intel Server Chassis compatible with this server board and whether each chassis requires an active or a passive heatsink. For a non-Intel chassis, see the documentation that came with your chassis. Intel® Server Board S5520HC and S5500HCV Service Guide... -
Page 41: Table 6. Heatsink Requirements For Compatible Intel
Hardware Installations and Upgrades ® Table 6. Heatsink Requirements for Compatible Intel Server Chassis ® Intel Thermal ® Intel Server FXXRGTHSINK ® Intel Thermal ® Intel Server Heatsink Solution STS100C Board S5520HC / Solution STS100A (Passive Tower Chassis Includes (w/ fan, active... - Page 42 Server Chassis SC5600LX) to let airflow go through to the center of the board (Step “B” for active heatsink ® in Figure 19). Align the passive tower heatsinks (FXXRGTHSINK) fins to fit the Intel Server Chassis SC5600LX air duct (Step “B” for passive heatsink in Figure 19).
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Page 43: Replacing The Processor
For a list of approved devices, contact your customer service representative or dealer. WARNING Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer. Discard used batteries according to manufacturer’s instructions. ® Intel Server Board S5520HC and S5500HCV Service Guide... - Page 44 Use a finger to pull the lever away from the top of the battery until it clears the battery. Use caution so you do not bend the lever. Lift the battery from the socket. Intel® Server Board S5520HC and S5500HCV Service Guide...
- Page 45 11. Replace the chassis cover and reconnect the AC power cord. See the documentation that came with your chassis for instructions on installing the cover. 12. Run the BIOS Setup utility to restore the configuration settings to the real-time clock (RTC). ® Intel Server Board S5520HC and S5500HCV Service Guide...
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Page 46: Troubleshooting
Intel provides a package called the “Platform Confidence Test” that may help with your diagnostics. See “Additional Information and Software”... -
Page 47: Hardware Diagnostic Testing
“CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light”. ® If system LEDs are illuminated, see “Intel Light-Guided Diagnostics” for a description of the lights. Confirming Loading of the Operating System Once the system boots up, the operating system prompt displays on the screen. The prompt varies according to the operating system. -
Page 48: Specific Problems And Corrective Actions
No Characters Appear on Screen Check the following: Is the keyboard functioning? Test it by turning the “Num Lock” function on and off to make sure the Num Lock light is functioning. Intel® Server Board S5520HC and S5500HCV Service Guide... -
Page 49: Characters Are Distorted Or Incorrect
If the system cooling fans are not operating properly, it is an indication of possible system component failure. Check the following: Is the power-on light lit? If not, see “Power Light Does Not Light”. ® Intel Server Board S5520HC and S5500HCV Service Guide... -
Page 50: Cd-Rom Drive Or Dvd-Rom Drive Activity Light Does Not Light
Certain drivers may require interrupts that are not shared with other PCI drivers. For these drivers, it may be necessary to alter settings so interrupts are not shared. See the documentation that came with your PCI card(s) for information on changing interrupts. Intel® Server Board S5520HC and S5500HCV Service Guide... -
Page 51: System Boots When Installing Pci Card
If you run the software from a diskette, CD-ROM, or DVD-ROM, try a different diskette. Make sure the correct device drivers are installed. If the problems persist, contact the software vendor’s customer service representative. ® Intel Server Board S5520HC and S5500HCV Service Guide... -
Page 52: Problems With Application Software That Ran Correctly Earlier
Devices are not Recognized under Device Manager (Microsoft Windows* Operating System) ® The Microsoft Windows* operating systems do not include all of the drivers for the Intel chipsets, on-board NICs, and other components. See “Additional Information and Software”... -
Page 53: Bootable Cd-Rom / Dvd-Rom Disk Is Not Detected
Make sure the BIOS is configured to allow the CD-ROM to be the first bootable device. LED Information ® ® The Intel Server Board S5520HC / S5500HCV includes LEDs that can aid in troubleshooting your system. See “Intel Light-Guided Diagnostics”. -
Page 54: Appendix A: Regulatory And Compliance Information
® The Intel Server Board S5520HC / S5500HCV have been tested and verified to comply with the following ® electromagnetic compatibility (EMC) regulations when installed a compatible Intel host system. For information on compatible host system(s) refer to http://support.intel.com/support/motherboards/server/S5520HC/ or contact your local Intel representative. -
Page 55: Product Regulatory Compliance Markings
China Country of Origin Exporting Made in xxxxx Requirements Model Designation Regulatory Examples (Server Board S5520HC) for boxed type boards; or Identification Board PB number for non-boxed boards (typically high-end boards) ® Intel Server Board S5520HC and S5500HCV Service Guide... -
Page 56: Electromagnetic Compatibility Notices
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the interference-causing equipment standard entitled: “Digital Apparatus,” ICES-003 of the Canadian Department of Communications. Intel® Server Board S5520HC and S5500HCV Service Guide... -
Page 57: Europe (Ce Declaration Of Conformity)
The BSMI Certification Marking and EMC warning is located on the outside rear area of the product. RRL (Korea) CNCA (CCC-China) This CCC Certification Marking and EMC warning is located on the outside rear area of the product. ® Intel Server Board S5520HC and S5500HCV Service Guide... -
Page 58: Product Ecology Change (Eu Rohs)
Regulatory and Compliance Information Product Ecology Change (EU RoHS) Intel has a system in place to restrict the use of banned substances in accordance with the European Directive 2002/95/EC. Compliance is based on declaration that materials banned in the RoHS Directive are either (1) below all applicable threshold limits or (2) an approved / pending RoHS exemption applies. - Page 59 Regulatory and Compliance Information ® Intel Server Board S5520HC and S5500HCV Service Guide...
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Page 60: China Packaging Recycle Marks (Or Gb18455-2001)
The State of California requires a warning to be included for products containing a device using Lithium Perchlorate. Intel understands CA Lithium Perchlorate require a printed warning to be included with all products containing a Lithium battery, either as an insert, in existing product literature, or as part of the shipping memo wording. -
Page 61: Appendix B: Getting Help
A searchable knowledgebase to search for product information throughout the support site Send an email to Intel’s technical support center using the following online form if you still cannot obtain a solution to your issue. Lastly, you can contact an Intel support representative using one of the following support phone numbers. -
Page 62: Intel Server Issue Report Form
® Intel Server Issue Report Form Issue Report Form (Rev 3.5) NOTE: Filling out this form completely is required for any escalation. Customer Contact Information: Customer Support Case# : ® Intel Server Board or System: (Example: S5520HC, S5520SC) Server Chassis: (Example SC5600. - Page 63 (1U, Passive with air ducting, Active w/fan, and so on) Memory: Manufacturer Part Number DRAM Part Number On Intel tested list? Add-in adapters (Example: NICs, Management Adapters, Serial Expansion Cards, PCI Express* Adapters, RAID Controllers, SCSI Controllers, and so on): Type Slot...
- Page 64 Version: Language version (English, Arabic, Chinese (Simplified)): Service Pack Level or Kernel Revision: Distribution (OEM/Retail): ® Intel RAID Controller: (Example SRCU42E) RAID controller part number (PBA number): RAID controller firmware version: Has the latest RAID firmware been tried? (Yes/No): RAID driver version:...
- Page 65 Detailed description of issue: Troubleshooting tried: Steps to replicate the issue: ® Intel Server Board S5520HC and S5500HCV Service Guide...
- Page 66 Issue impact statements: Do you have any potential Intel system, or component purchases that this issue is holding up? If yes, please provide a brief description below. Do you have systems already purchased that are not being delivered to your customers because of this issue? If yes, please provide a brief description below.