Intel S5500BCR Service Manual

Intel S5500BCR Service Manual

Service guide
Table of Contents

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®
Intel
Server Board S5520HC,
S5520HCT and S5500HCV Service
Guide
Order Number: E39527-008
Revision 1.4

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Summary of Contents for Intel S5500BCR

  • Page 1 ® Intel Server Board S5520HC, S5520HCT and S5500HCV Service Guide Order Number: E39527-008 Revision 1.4...
  • Page 2 Intel’s own chassis are designed and tested to meet the intended thermal requirements of these components when the fully integrated system is used together. It is the responsibility of the system integrator that chooses not to use Intel developed server building blocks to consult vendor datasheets and operating parameters to determine the amount of airflow required for their specific application and environmental conditions.
  • Page 3: Safety Information

    Lisez attention toutes les consignes de sécurité et les mises en garde indiquées dans ce document avant de ® suivre toute instruction. Consultez Intel Server Boards and Server Chassis Safety Information sur le Intel Server Deployment Toolkit 3.0 CD ou bien rendez-vous sur le site: http://support.intel.com/support/motherboards/server/sb/cs-010770.htm...
  • Page 4 Take care to grip with, but not squeeze, the pliers or other tool you use to remove a jumper, or you may bend or break the pins on the board. Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide...
  • Page 6: Preface

    When a feature varies from the Intel Server Board S5520HC/S5520HCT to the Intel Server Board ® S5500HCV, the difference is noted in this document. Unless specified, features apply to both the Intel Server ® Board S5520HC/S5520HCT and Intel Server Board S5500HCV.
  • Page 7: Additional Information And Software

    Operating System • For information about which accessories, memory, processors, and third-party hardware were tested and can be used with your board, and for ordering information for Intel products, see: http://support.intel.com/support/motherboards/server/S5520HC/compat.htm Additional Information and Software If you need more information about this product or information about the accessories you can use with this server board, use the following resources.
  • Page 8 Click the “Software and Drivers” link on the left side of the web page Intel System Management Software. ® For software to manage your Intel server Available at: http://www.intel.com/go/servermanagement viii Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide...
  • Page 9: Table Of Contents

    Problems following Initial System Installation ................ 34 First Steps Checklist ...................... 34 Hardware Diagnostic Testing ....................35 Verifying Proper Operation of Key System Lights ............35 Confirming Loading of the Operating System ............... 35 Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide...
  • Page 10 China Packaging Recycle Marks (or GB18455-2001) ............48 CA Perchlorate Warning ......................48 End-of-Life/Product Recycling ....................48 Appendix B: Getting Help ................49 ® Intel Server Issue Report Form ..............50 Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide...
  • Page 11 Table 7. POST Error Beep Codes ....................34 Table 8. BIOS POST Error Beep Codes ..................40 Table 9. BMC POST Error Beep Codes ..................41 Table 10. Product Certification Markings ..................43 Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide...
  • Page 13: Server Board Features

    1 Server Board Features ® ® This chapter briefly describes the main features of the Intel Server Board S5520HC/S5520HCT and Intel Server Board S5500HCV. This chapter provides a photograph of the product, list of the server board features, and diagrams showing the location of important components and connections on the server board.
  • Page 14: Table 1. Server Board Features

    Mixing memory type, size, speed, and/or rank on this platform has not been validated and is not supported Mixing memory vendors is not supported on this platform by Intel Non-ECC memory is not supported and has not been validated in a server environment ®...
  • Page 15 Optical devices are supported Hard Drive and Optical Drive Support Six SATA connectors at 1.5 Gbps and 3 Gbps ® Four SAS connectors at 3 Gbps through optional Intel SAS Entry RAID Module AXX4SASMOD One internal USB port USB Drive Support...
  • Page 16: Connector And Component Locations

    Server Board Features Connector and Component Locations Figure 3. Server Board Connector and Component Locations Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide...
  • Page 17: Configuration Jumpers

    The main system BIOS does not boot with pins 2-3 connected. The system only boots from EFI-bootable recovery media with a recovery BIOS image present. These pin should not be connected for normal system operation. Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide...
  • Page 18: Back Panel Features

    No network connection Left LED (Gigabit) Blinking Green Transmit/receive activity 10 Mbps connection (if left LED is on or blinking) Right LED Solid Green 100 Mbps connection Solid Amber 1000 Mbps connection Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide...
  • Page 19: Intel Light-Guided Diagnostics

    1. Replace faulty unit. DIMM C1 fault LED This LED indicates a fault occurred with the DIMM installed in socket DIMM_C1. Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide...
  • Page 20: Raid Support

    ® “SW RAID” – Intel Embedded Server RAID Technology II is enabled by “SW RAID” mode. The Intel Embedded Server RAID Technology II feature provides RAID modes 0, 1, and 10. Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide...
  • Page 21: Hardware Requirements

    Server Board Features ® If RAID 5 is needed, you must install the optional Intel RAID Activation Key AXXRAKSW5 accessory. This activation key is placed on the SATA_ RAID_5_Key connector located on the left side of the server board. For installation instructions, see the documentation included with the activation key.
  • Page 22: Figure 7. Dimm Sockets

    A minimum of one 1 GB DDR3 DIMM is required in DIMM socket DIMM_A1. Either registered DDR3 DIMMs (RDIMMs) or ECC unbuffered DDR3 DIMMs (UDIMMs). No mixing of RDIMMs and UDIMMs. Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide...
  • Page 23: Power Supply

    Power Supply ® A minimum of 550 W is recommended, or decide your system power supply capacity using the Intel Power Budget Tool. Your supply must provide a minimum of 3 amps of 5-V standby current or the board will not boot.
  • Page 24: Storage Mode Matrix

    Windows* ® ® SW RAID 0/1/10 standard Intel RAID Intel RAID SW RAID 6 SATA Ports Web Console Software SW RAID 5 with optional selected User’s Guide AXXRAKSW5 Linux* Versions only Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guid...
  • Page 25: Table 4. Storage Mode Matrix

    Up to 8 SAS or SATA AXXRAKSW5 ESRTII SW RAID Software Web Console drives via expander Microsoft Windows* and Driver User’s Guide backplanes selected Linux* Versions only Table 4. Storage Mode Matrix Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide...
  • Page 26: Optional Hardware

    RAID. ® ® The “Intel SAS Entry RAID Module” option is enabled by default once the Intel SAS Entry RAID Module ® AXX4SASMOD is present. When enabled, you can set the “Configure Intel SAS Entry RAID Module” to either ®...
  • Page 27: Hard Disk Drives

    RAID Activation Key AXXRAKSW5 ® accessory. This activation key is placed on the SAS Software RAID 5 connector located on the Intel Entry RAID Module AXX4SASMOD. For installation instructions, see the documentation included with the SAS Module AXX4SASMOD and the activation key.
  • Page 28: Intel Local Control Panel

    Server Board Features Tower Passive Heatsink (FXXRGTHSINK) ® This tower passive heatsink (FXXRGTHSINK) is required when installing the Intel Server Board ® S5520HC/S5520HCT/S5500HCV into the Intel Server Chassis SC5600LX. Two tower heatsinks are required for dual-processor installation. ® ® This tower passive heatsink is NOT required for other Intel...
  • Page 29: System Utilities

    If they have adequate security rights, a user can change these parameters. If a value cannot be changed for any reason, the feature’s value field is inaccessible. Table 5 describes the keyboard commands you can use in the BIOS Setup menus. ® Intel Server Board S5520HC, S5520HCT, and S5500HCV Service Guide...
  • Page 30: Upgrading The Bios

    On-board BIOS, including the recovery code, BIOS Setup Utility, and strings On-board video BIOS and other option ROMs for devices embedded on the server board OEM binary area Processor Microcode A way to change the BIOS language Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide...
  • Page 31: Preparing For The Upgrade

    System Utilities ® Option ROM of the Intel Embedded Server RAID Technology II for on-board SATA Preparing for the Upgrade The following steps explain how to prepare to upgrade the BIOS and include how to: Record the current BIOS settings...
  • Page 32: Recovering The Bios

    Copy all the files in the BIOS recovery package to the root directory of a USB disk-on-key device. Power off the system. Switch the BIOS recovery jumper (J1E5) to the “enabled” position (ping 2-3). Figure 9. BIOS Recover Jumper Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide...
  • Page 33: Clearing The Password

    Open the chassis. For instructions, see your server chassis documentation. Move the jumper (J1E4) from the default operating position, covering pins 1 and 2, to the password clear position, covering pins 2 and 3. ® Intel Server Board S5520HC, S5520HCT, and S5500HCV Service Guide...
  • Page 34: Figure 10. Password Clear Jumper

    Open the chassis and move the jumper back to its default position, covering pins 1 and 2. Close the server chassis. Power up the server. The password is now cleared and you can reset it by going into the BIOS setup. Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide...
  • Page 35: Clearing The Cmos

    Close the server chassis and reconnect the AC power cord. Power up the server. The CMOS is now cleared and you can reset it by going into the BIOS setup. ® Intel Server Board S5520HC, S5520HCT, and S5500HCV Service Guide...
  • Page 36: Hardware Installations And Upgrades

    Turn off all peripheral devices connected to the server and turn off the server. Disconnect the AC power cord from the server. Remove the server’s cover and locate the DIMM sockets. See “Memory”. Figure 12 .Installing Memory Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide...
  • Page 37: Removing Dimms

    Keep a part of your body in contact with the metal chassis to dissipate the static charge while handling the processor. (2) Avoid moving around unnecessarily. Installing the Processor To install a processor, follow these instructions: ® Intel Server Board S5520HC, S5520HCT, and S5500HCV Service Guide...
  • Page 38: Figure 13. Opening The Processor Socket Lever

    Figure 14. Opening the Processor Socket Load Plate Remove the processor socket protective cover: Grasp the socket protective cover by the two tabs and carefully lift it straight up as shown in Figure 15. Save the protective cover. Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide...
  • Page 39: Figure 15. Removing The Processor Socket Protective Cover

    (Step “B” in Figure 18), and close the socket lever and ensure the load plate tab engages under the socket lever when fully closed (Step “C” in Figure 18). ® Intel Server Board S5520HC, S5520HCT, and S5500HCV Service Guide...
  • Page 40: Installing The Processor Heatsink(S)

    The following table shows the Intel Server Chassis compatible with this server board and whether each chassis requires an active or a passive heatsink. For a non-Intel chassis, see the documentation that came with your chassis. Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide...
  • Page 41: Table 6. Heatsink Requirements For Compatible Intel

    Hardware Installations and Upgrades ® Table 6. Heatsink Requirements for Compatible Intel Server Chassis ® ® ® Intel Server Board Intel Thermal Intel Thermal FXXRGTHSINK ® Intel Server Heatsink S5520HC/S5520HC Solution STS100C (w/ Solution STS100A (Passive Tower Chassis Includes T/S5500HCV...
  • Page 42: Figure 19. Installing Processor Heatsink(S)

    Server Chassis SC5600LX) to let airflow go through to the center of the board (Step “B” ® for active heatsink in Figure 19). Align the passive tower heatsinks (FXXRGTHSINK) fins to fit the Intel Server Chassis SC5600LX air duct (Step “B” for passive heatsink in Figure 19).
  • Page 43: Replacing The Processor

    ADVARSEL! Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering. Udskiftning må kun ske med batteri af samme fabrikat og type. Levér det brugte batteri tilbage til leverandøren. ® Intel Server Board S5520HC, S5520HCT, and S5500HCV Service Guide...
  • Page 44 Use a finger to pull the lever away from the top of the battery until it clears the battery. Use caution so you do not bend the lever. Lift the battery from the socket. Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide...
  • Page 45: Figure 21. Locating And Removing The Cmos Battery

    11. Replace the chassis cover and reconnect the AC power cord. See the documentation that came with your chassis for instructions on installing the cover. 12. Run the BIOS Setup utility to restore the configuration settings to the real-time clock (RTC). ® Intel Server Board S5520HC, S5520HCT, and S5500HCV Service Guide...
  • Page 46: Troubleshooting

    Intel provides a package called the “Platform Confidence Test” that may help with your diagnostics. See “Additional Information and Software”...
  • Page 47: Hardware Diagnostic Testing

    “CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light”. ® If system LEDs are illuminated, see “Intel Light-Guided Diagnostics” for a description of the lights. Confirming Loading of the Operating System Once the system boots up, the operating system prompt displays on the screen. The prompt varies according to the operating system.
  • Page 48: Power Light Does Not Light

    Remove all add-in cards and see if the video returns. If successful, add the cards back in one at a time with a reboot between each addition. Make sure the DDR3 memory DIMMs comply with the system requirements. Make sure the DDR3 memory DIMMs were populated according to the system requirements. Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide...
  • Page 49: Characters Are Distorted Or Incorrect

    Are the power supply cables properly connected to the server board? 10. Are there any shorted wires caused by pinched-cables or have power connector plugs been forced into power connector sockets the wrong way? ® Intel Server Board S5520HC, S5520HCT, and S5500HCV Service Guide...
  • Page 50: Cd-Rom Drive Or Dvd-Rom Drive Activity Light Does Not Light

    The add-in adapter stopped working without apparent cause Try reseating the adapter first; then try a different slot if necessary. The network driver files may be corrupt or deleted. Delete and then reinstall the drivers. Run the diagnostics. Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide...
  • Page 51: System Boots When Installing Pci Card

    ® Intel Server Board S5520HC, S5520HCT, and S5500HCV Service Guide...
  • Page 52: Devices Are Not Recognized Under Device Manager

    Troubleshooting Devices are not Recognized under Device Manager (Microsoft Windows* Operating System) ® The Microsoft Windows* operating systems do not include all of the drivers for the Intel chipsets, on-board NICs, and other components. See “Additional Information and Software” for a link to the current drivers and chipset files.
  • Page 53: Table 9. Bmc Post Error Beep Codes

    Reason for the Beeps and Action to Take 1-5-2-1 No CPUs installed or first CPU socket is empty. 1-5-4-2 Power fault: DC power unexpectedly lost (power good dropout). 1-5-4-4 Power control fault (power good assertion timeout). ® Intel Server Board S5520HC, S5520HCT, and S5500HCV Service Guide...
  • Page 54: Appendix A: Regulatory And Compliance Information

    ® The Intel Server Board S5520HC/S5520HCT/S5500HCV have been tested and verified to comply with the ® following electromagnetic compatibility (EMC) regulations when installed a compatible Intel host system. For information on compatible host system(s) refer to http://support.intel.com/support/motherboards/server/S5520HC/ or contact your local Intel representative.
  • Page 55: Product Regulatory Compliance Markings

    This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. ® Intel Server Board S5520HC, S5520HCT, and S5500HCV Service Guide...
  • Page 56: Ices-003 (Canada)

    This product has been tested in accordance too, and complies with the Low Voltage Directive (73/23/EEC) and EMC Directive (89/336/EEC). The product has been marked with the CE Mark to illustrate its compliance. VCCI (Japan) Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide...
  • Page 57: Bsmi (Taiwan)

    RRL (Korea) Product Ecology Change (EU RoHS) Intel has a system in place to restrict the use of banned substances in accordance with the European Directive 2002/95/EC. Compliance is based on declaration that materials banned in the RoHS Directive are either (1) below all applicable threshold limits or (2) an approved/pending RoHS exemption applies.
  • Page 58 Regulatory and Compliance Information Usage Period (EFUP) Marking Is defined in number of years in which controlled listed substances will not leak or chemically deteriorate while in the product. Intel understands the end-seller (entity placing product into market place) is responsible for providing EFUP marking.
  • Page 59 Regulatory and Compliance Information ® Intel Server Board S5520HC, S5520HCT, and S5500HCV Service Guide...
  • Page 60: China Packaging Recycle Marks (Or Gb18455-2001)

    The State of California requires a warning to be included for products containing a device using Lithium Perchlorate. Intel understands CA Lithium Perchlorate require a printed warning to be included with all products containing a Lithium battery, either as an insert, in existing product literature, or as part of the shipping memo wording.
  • Page 61: Appendix B: Getting Help

    A searchable knowledgebase to search for product information throughout the support site Send an email to Intel’s technical support center using the following online form if you still cannot obtain a solution to your issue. Lastly, you can contact an Intel support representative using one of the following support phone numbers.
  • Page 62: Intel ® Server Issue Report Form

    ® Intel Server Issue Report Form ® Intel Server Issue Report Form Issue Report Form (Rev 3.5) NOTE: Filling out this form completely is required for any escalation. Customer Contact Information: Customer Support Case# : ® Intel Server Board or System:...
  • Page 63 (1U, Passive with air ducting, Active w/fan, and so on) Memory: Manufacturer Part Number DRAM Part Number On Intel tested list? Add-in adapters (Example: NICs, Management Adapters, Serial Expansion Cards, PCI Express* Adapters, RAID Controllers, SCSI Controllers, and so on): Type Slot...
  • Page 64 ® Intel Server Issue Report Form Storage Devices (Example: SCSI, SATA, SAS, USB, Tape, and so on): Manufacturer Model Type Size Firmware In Hot Swap Bay? Operating System Information (Example: Red Hat* Enterprise Linux, Microsoft Windows* Server 2003, Service pack 1, OEM CD):...
  • Page 65 ® Intel Server Issue Report Form Detailed description of issue: Troubleshooting tried: Steps to replicate the issue: ® Intel Server Board S5520HC, S5520HCT, and S5500HCV Service Guide...
  • Page 66 Server Issue Report Form Issue impact statements: Do you have any potential Intel system, or component purchases that this issue is holding up? If yes, please provide a brief description below. Do you have systems already purchased that are not being delivered to your customers because of this issue? If yes, please provide a brief description below.

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