Logging In: Supervisor Id, With Priority - Nortel Softphone 2050 User Manual

7. Dial ACD DN 3
8. Dial Priority 3 #.
9. Dial ACD DN 4
10. Dial Priority 4 #.
11. Dial ACD DN 5
12. Dial Priority 5
Logging in: Supervisor ID, With
To log in using the Supervisor ID, With Priority option:
1. Click InCalls.
2. Dial Agent ID
3. Dial Supervisor ID
4. Dial ACD DN 1
5. Dial Priority 1 #.
6. Dial ACD DN 2
7. Dial Priority 2 #.
8. Dial ACD DN 3
9. Dial Priority 3 #.
10. Dial ACD DN 4
11. Dial Priority 4 #.
12. Dial ACD DN 5
13. Dial Priority 5
Click InCalls or NotReady
Note: To choose the default Priority or Supervisor ID, enter #
instead of a Priority entry or a Supervisor ID entry (the Priority or
Supervisor ID for your set is used).
#.
#.
#.
##.
#.
#.
#.
#.
#.
#.
#.
##.
to enter the ACD queue.
Agent and Supervisor features
Priority:
31