Nortel 2050 Installation Manual
Ip software phone
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- User manual (118 pages) ,
- Installation manual (57 pages) ,
- Quick reference card (2 pages)
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Summary of Contents for Nortel 2050
- Page 1 IP Software Phone 2050 Installation Guide BCM4.0 Business Communications Manager Document Status: Standard Document Version: 05 Part Code: N0022555 Date: June 2006...
- Page 2 Nortel Networks. Trademarks Nortel, the Nortel logo, the Globemark, are trademarks of Nortel Networks. Pentium is a registered trademark of Intel Corporation. Microsoft, Windows, Windows NT, and MS-DOS are registered trademarks of Microsoft Corporation.
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Page 3: Nortel Networks Software License Agreement
If you choose to cancel this Agreement you may return this product to the place of purchase to receive a refund of any license fees paid. Nortel may terminate this license automatically and without notice to you, and require you to return or destroy the Software and all copies thereof, if you are in breach of any term hereof. - Page 4 Software, and supersedes all prior understandings and agreements relating to the Software, whether oral or written. The failure of Nortel to enforce any of its rights granted hereunder or to take action against you in the event that you breach any term hereunder, shall not be deemed to be a waiver by Nortel as to subsequent enforcement of rights or subsequent actions in the event of future breaches by you.
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Page 5: Table Of Contents
To install using Business Communications Manager ...18 To install the QoS Packet Scheduler ...20 To install the IP 2050 Software Phone QoS Service using the IP Software Phone 2050 CD ...20 To install the IP 2050 Software Phone QoS Service using the Business Communications Manager ...20... - Page 6 Task List N0022555 N0022555...
- Page 7 About ............29 Accessing the IP Software Phone 2050 help ....... 29 Registering the IP Software Phone 2050 on Business Communications Manager .
- Page 8 Contents N0022555 N0022555...
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Page 9: Getting Started With The Ip Software Phone 2050
IP Software Phone 2050. This guide also contains information regarding the Nortel USB Audio Kit. This guide is intended for the person installing the IP Software Phone 2050 and assumes that the Communications Server is installed and initialized. -
Page 10: Related Publications
Refer to the Keycode Installation Guide provides additional information about configuring and using IP telephones. After you have successfully installed the IP Software Phone 2050, you can access the IP Software Phone 2050 help system. This help system describes how to use and configure the IP Software Phone 2050. -
Page 11: How To Get Help
To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: http://www.nortel.com/erc... - Page 12 Chapter 1 Getting started with the IP Software Phone 2050 N0022555 N0022555...
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Page 13: Introduction
Chapter 2 Introduction The IP Software Phone 2050 is a Voice over IP application that enables users to communicate over the LAN and WAN from their computers. This product combines the classic telephony services of Nortel IP communications servers with computer-resident directory capabilities. - Page 14 G.723, G.729 and G.711 codecs for a operation at a variety of network connection speeds The intuitiveness of the IP Software Phone 2050 interface is based on its similarity and compatibility with the ergonomics of the IP 2004 Internet Telephone and Windows-based applications.
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Page 15: Installing The Ip Software Phone 2050
Chapter 3 Installing the IP Software Phone 2050 This section describes how to install the Nortel IP Software Phone 2050 and the Nortel USB Audio Kit. Hardware and software requirements Minimum PC requirements • Pentium Pro 200 MHz • 128 MB memory (for Windows 2000) •... -
Page 16: Usb Audio Kit
Chapter 3 Installing the IP Software Phone 2050 USB Audio Kit Operation of the IP Software Phone 2050 requires the use of the Nortel USB Audio Kit. The USB Audio Kit provides a high quality predictable audio interface that is highly optimized for telephony applications. -
Page 17: To Install The Usb Audio Headset
Windows CD ROM so that the Windows operating system can locate drivers. After you have installed the USB headset adapter, you must use the IP Software Phone 2050 Configuration Utility to select ‘USB Audio Device’. -
Page 18: To Install Using The Ip Software Phone 2050 Cd
Run the IP Software Phone 2050 Configuration Tool to assign a server address and to configure audio peripherals. You can access the IP Software Phone 2050 from the Start menu at Start > Programs > Nortel > IP Software Phone 2050. -
Page 19: Additional Installation Steps For Windows 2000
After the application downloads, double-click it to launch the installation, and follow the instructions in the installation wizard. You can access the IP Software Phone 2050 from the Start menu at Start > Programs > Nortel > IP Software Phone 2050. -
Page 20: To Install The Qos Packet Scheduler
Double-click on the Setup icon in this directory. Follow the instructions on the display to complete the installation. The IP Software Phone 2050 QoS Service is configured to start automatically as a Windows service, so no further configuration is required for it. -
Page 21: To Start The Configuration Utility Using The Control Panel
After you have finished installing the IP Software Phone 2050, you must configure the server to recognize and accept calls to and from the IP Software Phone 2050. For information about how to configure your server, refer to the documentation that came with your server. -
Page 22: Server
Chapter 3 Installing the IP Software Phone 2050 Server If your site uses DHCP: Select the Automatic (DHCP) option. Using DHCP is the default method of locating the call server. If DHCP is used, no further configuration is required. Note: To use DHCP, you need a DHCP server with call server IP address values programmed as per the IP 2004. -
Page 23: Sound Devices
If the initial connection fails, the 2050 will attempt to re-connect the number of times indicated by Retries Select the Symposium check box to cause the 2050 to report itself as off-hook to the call server. For Symposium Call Center users, the 2050 must indicate that it is off hook to be recognized as a Symposium agent device. -
Page 24: Usb Headset Adapter
Description Handsfree/ This is the microphone which is used when the handsfree device is selected in the interface. This Paging/Ringing selection normally should match the Nortel USB Audio Kit which enumerates as a USB Audio Microphone Device Handsfree/ This is the speaker which is used when the handset free device is selected in the interface. It is Paging/Ringing also the speaker which is used to play ring tone and the device pages are directed. - Page 25 Note: When you enable the backlight, you can use the state of the backlight to quickly determine if the IP Software Phone 2050 is running. When the backlight is on, the IP Software Phone 2050 is running. When the backlight is off, the IP Software Phone 2050 is not running.
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Page 26: Hardware Id
Chapter 3 Installing the IP Software Phone 2050 If more than one External Lamp Indication option is enabled and active, the external lamp shows the cadence of the option with highest precedence. The precedence of the External Lamp Indication options from highest to lowest is: Manual Override, Headset Disconnect, Active Call, and then Message Waiting. -
Page 27: Advanced Audio
The middle box contains the MAC address for the Ethernet card installed in your computer. The IP Software Phone 2050 uses the MAC address of the computer as its hardware ID. You may have to change this value if there is more than one Ethernet card in the PC or if the PC is using an extranet client that hides the true MAC address. -
Page 28: Listener Ip
Chapter 3 Installing the IP Software Phone 2050 Table 5 Advanced Audio Attribute Description The IP Software Phone 2050 uses the values assigned by the communications server. Communication This is the normal mode of operation. Server values Override In very rare cases where audio quality is adversely affected by network performance for a few Communication users, these values can achieve a workable balance of quality. -
Page 29: About
This screen identifies the IP addresses and ports where the IP Software Phone 2050 is listening for UNIStim traffic. You can use this screen to override the port assignments when there is a conflicting application on the computer. Table 6 Listener IP... -
Page 30: To Register Your Ip Software Phone 2050 On A Business Communications Manager System
OK soft key. If you do not know the registration password, contact your system administrator. If a DN prompt appears on the IP Software Phone 2050 display, enter the DN you want assigned to this telephone, and press the OK soft key. -
Page 31: Ip Software Phone 2050 Interfaces
Primary User Interface The IP Software Phone 2050 Primary User Interface provides call control and access to other network services. The display area and application buttons are mapped directly from the IP 2004 Internet Telephone. -
Page 32: System Tray Interface
Outlook, and paste it into the IP Software Phone 2050 interface.) System Tray Interface Many of the IP Software Phone 2050 features are available from the System Tray Interface. This interface enables you to operate the IP Software Phone 2050 without interrupting your workflow. -
Page 33: Local Directory Interface
The IP Software Phone 2050 Directory Interface allows the user to maintain a personal directory for placing calls. The directory can be stored with the IP Software Phone 2050 itself (by default in a local file named Directory.mdb), or linked to external directories. Linking to LDAP, Outlook, Windows Address Book (WAB), and ACT! directory types is supported. - Page 34 Chapter 4 IP Software Phone 2050 interfaces Figure 3 Directory interface Delete Search Edit Call Logs (Redials and Callers Lists) Quick Dial List Local / Personal Directory Calls can be made by selecting a contact entry, and then: • right-clicking and selecting which of the contact numbers to call.
- Page 35 Chapter 4 IP Software Phone 2050 interfaces Figure 4 Directory interface - make a call Make a call Figure 5 Directory interface - adding new groups (1) Right click on the shortcut bar (2) Select Add New Group IP Software Phone 2050 Installation Guide...
- Page 36 Chapter 4 IP Software Phone 2050 interfaces N0022555 N0022555...