Troubleshooting - Epson AcuLaser CX16 User Manual

Symptom Cause
Several sheets go The front edges of the media are
through the not even.
machine together.
The media is moist from
humidity.
Media misfeed Scanner unit needs to be opened
message stays on. and closed again to reset the
machine.
Some media remains misfed in
the machine.
Duplex misfeeds. Unsupported media (wrong size,
(AcuLaser CX16NF thickness, type, etc.) is being
only) used.
Media is still being misfed.
Media is misfed in The loaded document does not
the ADF. meet the specifications.
(AcuLaser CX16NF
only)
The loaded document exceeds
the maximum capacity.
The document guides were not
slid against the edges of the
document.
AcuLaser CX16 Series Printer / Copier / Scanner User's Guide
Solution
Remove the media and even up the front edges, then reload
it.
Remove the moist media and replace it with new, dry media.
Open and close the scanner unit again.
Check the media path again to make sure that you have
removed all of the misfed media.
Use Epson-approved media. See "Print Media" on page 49.
Only Letter/A4 plain paper and recycled paper can be
autoduplexed if the media type is set properly in the driver.
Make sure that you have not mixed media types in the tray.
Do not duplex envelopes, labels, letter head, postcards or
thick stock.
Check the media path inside the duplex again to make sure
that you have removed all of the misfed media.
Load the correct document. For details on the documents
that can be loaded, refer to "Documents that can be loaded
into the ADF (AcuLaser CX16NF only)" on page 68.
Load the document so that it does not exceed the maximum
capacity. For details on the documents that can be loaded,
refer to "Documents that can be loaded into the ADF
(AcuLaser CX16NF only)" on page 68.
Slide the document guides against the edges of the
document. For details on loading the document, refer to
"Loading a document into the ADF (AcuLaser CX16NF only)"
on page 71.

Troubleshooting

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