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178
Troubleshooting
Problems running Symantec Ghost
Cannot start from drive A
Windows blue screen
Missing hibernation file
You may want to use the DCDIAG tool available from the Windows 2000 Server
resource kit.
If your computer does not check drive A first on startup, use your computer's
Setup program to change its settings. The Setup program may be named differently
on your computer, for example, BIOS settings or CMOS settings. You may need
to refer to the computer manufacturer's documentation for the key sequence to
enter the Setup program.
Be careful when you make changes using your computer's Setup program. If you
have never used it before, you may want to refer to your computer manufacturer's
documentation.
To change your computer's settings
1
Restart your computer.
2
When a message appears telling you the key or keys to press to run Setup,
press the appropriate key or keys.
3
Set the Boot Sequence to boot drive A first and drive C second.
Setup programs vary from one manufacturer to the next. If you cannot find
the Boot Sequence option, use the Setup program's Help system, refer to the
documentation that came with your computer, or contact your computer
manufacturer.
4
Save the changes, then exit the Setup program.
If you are restoring, backing up, or cloning a computer onto another Windows
computer with incompatible hardware, you may get a blue screen. To prevent this
problem, do not use incompatible hardware, or on Windows 2000/XP, use Sysprep
when creating the image file.
Try restoring the computer using the -fdsp or -fdsz switch and ensuring the
partition sizes are the same on the destination drive as in the image file.
See
"About Symantec Ghost switches"
If the hibernation file is missing, the following message may appear:
"Cannot hibernate because there is no hibernation file or the hibernation file has
an error."
on page 131.
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