Mid Range Pci Backplane Power Behavior; Troubleshooting The Lights-Out Advanced Kvm Card - HP Integrity BL870c Operation Manual

In the main iLO 2 web GUI, there are a number of new tools that are unique to the Integrity
cell-based servers. Specifically, there are pull-down tabs that enable you to select individual
partitions for power (on/off/reset) management, vMedia, and IRC / vKVM. The last two, vMedia
and IRC, are enabled per partition with the Lights-Out Advanced KVM card. The pull-down
tabs for vMedia and IRC only show partitions that have Lights-Out Advanced KVM cards
installed.

Mid Range PCI Backplane Power Behavior

On Integrity cell-based servers, you can power off the Lights-Out Advanced KVM card separately
from the iLO 2 management processor. For example, you can power off a partition containing a
Lights-Out Advanced KVM card, while keeping other partitions powered on. Or, you can power
off the entire complex (all the partitions). In either case, the iLO 2 management processor is still
accessible because it is powered separately from the partitions.
If iLO 2 is accessed while a partition is powered off, the Lights-Out Advanced KVM card in that
partition could still appear in the partition drop-down lists for vMedia or IRC. However, you
will not be able to start a vMedia or IRC session and the status will be "In use or unavailable".
If a vMedia or IRC session was already open when the partition was powered off, the session
window remains open, but is not active.

Troubleshooting the Lights-Out Advanced KVM Card

When troubleshooting the Lights-Out Advanced KVM card, consider the following:
• Verify that the card is installed in the proper/supported slot. Be aware of slot restrictions.
• Check for Lights-Out Advanced KVM card seating and connections to the slot connector.
• Check that the slot MRL is closed.
• Make sure the supported firmware version for the MP, the server, and the Lights-Out
Advanced KVM card is installed.
• Check that the Lights-Out Advanced and MP network cables are connected correctly.
• Check the LED link indicators on the bulkhead LAN port.
• Understand the Lights-Out Advanced RJ45 LAN connector LED definitions.
• Check that the cables are correctly connected to the Lights-Out Advanced bulkhead ports
(LAN, VGA, USB1, & USB2).
• Check for the use of the correct DNS name for access/connection.
• Check the web browser support and configuration/restrictions.
Table 5-3 lists possible problems with the Lights-Out Advanced KVM card, and provides
suggested solutions.
Lights-Out Advanced KVM Card for sx2000 Servers 65