Ericsson BUSINESSPHONE 250 - MANUAL 2 Manual page 90

GLOSSARY
GLOSSARY
(continued)
PBX
PERSONAL CODE
PLACE A CALL
PRE-DEFINED TEXT
PUT ON HOLD
QUEUE
RECALL
SERIAL CALL
THIRD PARTY
TIE LINE
TRANSFER
TRUNK LINE
Public Branch Exchange. Your telephone switching system (e.g. BusinessPhone 250).
A four-digit code needed to e.g. block your extension and retrieve messages from the
mailbox system. You can set your own personal code. See section "Security".
Connecting an incoming call to the requested extension.
Pre-programmed absent information. See section "Information".
A call that cannot be placed for the moment, e.g. requested extension is
busy, can be put on hold and, after recall, be placed later.
Calls to the operator are queued. New calls are placed in a common queue
for all operators. Recalls are placed in the operator's individual call queue.
The operator is recalled after 30 seconds (this time can be changed) when a
call has been camped on or placed with a non-replying extension.
An external caller may wish to speak to several extensions sequentially.
The serial call will recall the operator each time an extension terminates a conversation.
See section "During calls".
A third connection (person), which can be included in an ongoing two person
conversation. The connection can be internal or external. See section "During calls".
An external line from the private network.
During an internal or external ongoing call you can make an inquiry and then
transfer the call to another party (internal or external).
See section "During calls" and "Useful hints".
A trunk line is the same as an external line. Can be either digital or analogue.
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BusinessPhone 250 - Operator´s Console
BusinessPhone 50 - Operator´s Console