Ericsson BUSINESSPHONE 250 Manual
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Ericsson BUSINESSPHONE 250 Manual

Ericsson BUSINESSPHONE 250 Manual

Basic telephone
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See also: System Administrator Manual , User Manual
User´s Guide
BUSINESSPHONE 250
BUSINESSPHONE 50
Basic Telephone
FORVH

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Summary of Contents for Ericsson BUSINESSPHONE 250

  • Page 1 User´s Guide BUSINESSPHONE 250 BUSINESSPHONE 50 Basic Telephone FORVH...
  • Page 2 THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.
  • Page 3 Welcome to the User´s Guide for the Basic phone in the BusinessPhone 250 / BusinessPhone 50 system from Ericsson. It is a state-of-the-art business communications system. Its alliance of features and facilities effectively improves communications for virtually any kind of organization.

  • Page 4: Table Of Contents

    Least Cost Routing ..............44 Optional equipment ..............45 Programming ................48 Visible signals................51 Audible adjustments ..............52 Tones and signals ..............54 Glossary ..................55 Installation................57 Useful hints ................59 Index ..................60 Quick Reference Guide ............63 BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 5: Description

    DESCRIPTION DESCRIPTION Message/ Conference Inquiry Line PQRS WXYZ (continued) BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 6: Programmable Keys

    To switch the loudspeaker on or off. See section ”During calls”. Clear To disconnect calls. Loudspeaker Handset with hearing aid function Please note: The handset may retain small metal objects in the earcap region. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 7: Incoming Calls

    To answer the second call: Press to finish the ongoing call The new call will be signalled on your phone. Lift the handset to receive the new call BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 8: Outgoing Calls

    Previously saved number is erased. Before you finish the call: Press to save the dialled number (pre-programmed) Save/Redial Redial number Press to redial the saved number (pre-programmed) Save/Redial BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 9: Busy Extension

    Note: If you still hear the busy tone, then your extension does not have the authority to intrude or the desired extension is protected against intrusion. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 10: During Calls

    DURING CALLS DURING CALLS GENERAL The BusinessPhone 250 / BusinessPhone 50 system allows you to handle calls in many different ways. You can monitor calls, mute the microphones, make an inquiry, transfer the call, create a conference or put the call on hold to perform other tasks.
  • Page 11 The lamp flashes at the parked call. Press to park the second call Line First call is connected. Press to park the first call Inquiry Second call is connected. Press to end the ongoing call BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 12 Call-back You are called back, if you have transferred an external call and the other extension has not answered the call within a certain time. Your telephone will ring again. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 13: Individual Hold

    Now you want to park the ongoing call for a short while. Press the line key Line The lamp flashes slowly. Press again to retake the parked call Line Note: This is also valid for the ”inquiry”-key. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 14: Common Hold

    Press to pick up on own extension Line Pick up on another extension: Call the extension that put the call on hold Press BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 15: Call Forwarding

    FIXED DIVERSION This function directs your calls to a pre-programmed answering position (e.g. secretary). Activate fixed diversion Press to activate diversion Press Cancel diversion Dial to deactivate fixed diversion Press BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 16 Special dial tone. Press to finish the procedure You can make outgoing calls as usual. A special dial tone reminds you that ”Call forwarding” is active. Cancel diversion Dial Press BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 17: Follow Me

    Lift the handset Press Enter extension number Press You will be connected to the specified extension, no matter if it has activated fixed diversion, individual diversion or follow me. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 18: Information

    When the information is activated, the Message/Conference lamp shows a steady light. If a message arrives, the lamp starts flashing, see section ”receive message”. Select ÓPre-defined textÓ or ÓVoice informationÓ BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 19: Pre-Defined Texts

    Information active. Internal callers receive the information on the display (or as spoken information to callers without display phone). External callers will be routed to the operator who also has access to your absent info. (continued) BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 20: Enter Information

    External callers will be routed to the operator who also has access to your absent info. Note: You can dial your own extension number if you want to check your information. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 21 The Message/Conference lamp extinguishes. Use saved information When the information is switched off: Press to activate saved info The Message/Conference lamp lights. Information is active. Press to finish the procedure BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 22: Internal Messages

    Conference Press to send Voice Message/ Press Conference Press and speak a voice message Press to play-back and listen to your recording Press and speak to re-record Press to send BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 23: Receive Message

    Note: Depending on the configuration, you might be asked for your personal code before you can retrieve your messages. See section ”Security”. Press to finish the procedure BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 24: Mailbox System

    Ask the system administrator for your defined mailbox number. Press Press to finish the procedure When the diversion to your mailbox is activated, the Diversion lamp shows steady light. Deactivate Press Press to finish the procedure BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 25 Lift the handset Dial your company«s telephone number Dial the number to the mailbox system During the procedure you will be asked for your extension number and your personal code. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 26: Common Mailbox System

    Lift the handset Common mailbox Press the common mailbox key (pre-programmed) During the procedure you will be asked for your extension number and your personal code. See section ”Security”. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 27: Personal Greeting

    Pre-defined texts or voice information. How to enter information, see section ”Enter information”. 2) Activate diversion to the mailbox system How to activate, see sections ”Individual mailbox system” or ”Common mailbox system”. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 28: Abbreviated Numbers

    If you have programmed a number on a programmable key, you just have to press this key to call the desired person. Lift the handset Michael P. Press to make a call (pre-programmed) BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 29 You can program and activate your most frequently used external numbers on the keys ” 0” to ” 9”. Lift the handset and press Dial the abbreviated number A number between 0 and 9. (continued) BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 30 Press to finish programming Cancel one specific individual abbreviated number Press Enter an abbreviated number between 0 and 9 Press Cancel all individual abbreviated numbers Press Conformation tone. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 31: Group Facilities

    A short signal and a flashing ”Paging“-key will inform you when a loudspeaker paging is received. Lift the handset Paging Press (pre-programmed) An internal call is established with the paging party. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 32: Make An External Call

    External line Press a free line-key (pre-programmed) Dial the desired number If you make external calls in this way, you do not have to dial the digit(s) for external calls first. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 33 A flashing lamp beside the key indicates an incoming call. Call a group-member Lift the handset Michael Press to make the calls directly (pre-programmed) Note: If the key is flashing, you will automatically pick-up your colleague’s ongoing call. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 34: Group Call

    You answer a call to the group by dialling a special answering number. Please ask your system administrator for the configured number. Lift the handset Dial the group call pick up code BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 35 This will also happen if you dial the common bell pick up code and there are no calls waiting at the common bell extension. Note: You can also program the common bell code on a function key. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 36: Other Useful Facilities

    Press to finish programming When the reminder time is reached, your phone rings with recall signal. Cancel reminder Press to cancel all settings Press to finish the procedure BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 37: Account Number

    If your telephone has a pre-programmed account number- key, you can also enter an account number during a call. Account number Press (pre-programmed) Enter account number and press BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 38: Background Music

    (answering position), for example when the office is closed. Night Press to activate or deactivate (pre-programmed) When the lamp lights, night switch is active. When the lights extinguishes, night switch is passive. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 39: Tandem Configuration

    • The ”Slave” telephone cannot be called and the ”Master” telephone works as a normal ”stand-alone” telephone. For outgoing calls: • Both telephones are treated as 2 separate extensions. (continued) BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 40 Note: During the procedure you will be prompted for your personal code. Which code to use and how to change it, see section ”Select Personal Code”. See last page for a card to remember these specific numbers. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 41: Automated Attendant

    Dial the door-opener«s directory number Please ask your system administrator for the number. Note: You can also program the door-opener’s directory number as a common abbreviated number or a function key. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 42: Security

    Dial to select a new code Dial your present code and press The default personal code is “0000”. Dial your new code and press Verification tone. Press to finish the procedure BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 43: Bypass Blocked Extension

    Lift the handset Dial Dial your personal code and press Dial your extension number and press Dial tone. You can make one call from the blocked extension. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 44: Least Cost Routing

    Please ask your system administrator for the LCR code. Dial the digit(s) for external calls and external number Note: You can also program the LCR code on a function key. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 45: Optional Equipment

    Useful for involving a second person in your conversation, for talking or just listening. TAPE RECORDER When a recording of the telephone conversation is needed, for evidence purposes, a tape recorder can be connected. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 46 Press to terminate a headset call Make calls Dial the number Press to terminate the call Headset to handset Lift the handset Handset to headset Headset Press the headset key (pre-programmed) BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 47 To a telephone fitted with an alarm interface unit you can connect devices such as bathroom alarms for hotel rooms, emergency alarms for hospitals, bank security alarms and supervision of machines. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 48: Programming

    See section ”Function codes and required data”. Press the programmable key again Continue with section Óselect ringing characterÓ Press to finish programming After approximately 10 seconds, the function key is active. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 49 Press the desired programmable key Select function code Press the programmable key again Enter extension number Press the programmable key again Press Press the programmable key again Press to finish programming BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 50: Function Codes And Required Data

    3 =One single ringing signal. (The signal is muted). 4 =One delayed ringing signal (after 10 seconds. The signal is muted). * Function needs to be programmed by system administrator. Note: Special authorisation is required when programming function-keys. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 51: Visible Signals

    The function is active. Slowly flashing lamp The line (or function) is put on hold. Rapidly flashing lamp An incoming call or message waiting. Light with short breaks Ongoing call. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 52: Audible Adjustments

    Press Press You will hear the selected type. Press to finish the procedure Note: When type 2 is selected, the programming of the ringing volume is not applicable. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 53: Ringing Volume

    2. Ringing character Ñ Press You will hear the selected character. You only have to press the last digit to select another ringing character. Press to finish the procedure BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 54: Tones And Signals

    -repeated after 4 s External ringing signal -repeated after 4 s Automatic call-back signal Note: The tones and ringing signals in this guide refer to the standard system but may vary between countries. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 55: Glossary

    A two-way direct call function between two extensions, for instance an executive-secretary communication. See section ”Other useful facilities”. INTRUSION To intrude on an ongoing call when a requested extension is busy. See section ”Outgoing calls”. (continued) BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 56 Used for directing all incoming calls to one extension (answering position), for example when the office is closed. See section ”Other useful facilities”. Public Branch Exchange. Your telephone switching system (e.g. BusinessPhone 250). PERSONAL CODE A four-digit code needed to e.g. block your extension and retrieve messages from the mailbox system.

  • Page 57: Installation

    The cable to the exchange has to be plugged in ”LINE“. Change cables To remove a cable, push down the plug’s stop. Use a screw-driver to unlock the stop. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 58: Placing The Telephone

    Do not use rough rags, solvents or aggressive cleaning fluids. Any damages of the telephone, that are caused by non- observance of these instructions, are not part of the liability given by the manufacturer. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 59: Useful Hints

    Moreover, such calls may occupy two of your system’s external lines. You can restrict connections between the external lines by re-programming your system. Please ask your system administrator or contact our service center for more information. BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 60: Index

    Doorlock ............41 Monitoring .............10 Doorphone .............41 Music..............38 During calls ............10 Mute...............10 Enter information...........18 Night switching ..........38 Erase information ...........21 Opening of the doorlock ........41 External calls.............8 Optional equipment ........45 Extra handset..........45 BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...
  • Page 61 Visible signals ..........51 Ringing character..........53 Voice information ...........20 Ringing type ...........52 Voice messages ..........22 Ringing signal..........52 Volume ............52 Ringing volume ..........53 When you receive busy tone ......9 Save external number........8 BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 62: Quick Reference Guide

    (01-12) day (01-31) Lunch back at, hour minute Transfer a call: Inquiry Meeting back at, hour minute Vacation back, month day (Call 3rd party) Illness back, month day (Before or after answer) BusinessPhone 250 - Basic Telephone BusinessPhone 50 - Basic Telephone...

  • Page 63: Important Numbers

    IMPORTANT NUMBERS IMPORTANT NUMBERS Number Function Account number 1 Account number 2 Automated attendant Background music number Common bell Common mailbox number Direct inward system access (DISA) Doorphone External line number 1 External line number 2 Group call pick-up Individual mailbox number Least cost routing Password Tie line number 1...
  • Page 64 Communication is our business Ericsson´s 100,000 employees are active in more than 130 countries. Their combined expertise in fixed and mobile networks, mobile phones and infocom systems makes Ericsson a world-leading supplier in tele- communications. Ericsson´s Information on Demand Database can be addressed at: http://www.ericsson.com...

This manual is also suitable for:

Businessphone 50Dialog 3210

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