Ericsson BusinessPhone 50 User Manual
Businessphone communication platform
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BusinessPhone Communication Platform
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Basic Telephone
User Guide
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Table of Contents
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Summary of Contents for Ericsson BusinessPhone 50
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Page 1: Basic Telephone
Basic Telephone BusinessPhone Communication Platform User Guide Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings: • Width: 15,4 cm (Important!) •... - Page 2 The latest version of this User Guide can also be downloaded from: http://www.ericsson.com/enterprise/archive/manuals.shtml Note: Dialog 3210 is a system telephone, i.e. it can only be used for an Ericsson private branch exchange that supports this type of telephone. ERICSSON MAKES NO WARRANTY OF ANY KIND WITH...
- Page 3 Quick Reference Guide and Quick Reference Card – Basic Telephone System telephone for BusinessPhone Communication Platform Answer calls You get busy tone or no answer Answer: Lift handset Automatic call-back: Replace handset Lift handset when called back Answer on another extension: Lift handset Ext.
- Page 4 Quick Reference Guide and Quick Reference Card – Basic Telephone Call forwarding Information * 2 1 # * 2 3 * Fixed diversion: Enter information * 2 1 * (pre-text): Enter “Info code” Internal diversion: New No. # 2 1 # and ”Completing info”...
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Page 5: Table Of Contents
Table of Contents Table of Contents page Description ............6 Incoming Calls ..........8 Outgoing Calls ..........10 During Calls ............ 15 Call Forwarding ..........20 Information ............. 25 Internal Messages .......... 28 Mailbox System ..........34 Abbreviated Numbers ........40 Group Facilities .......... -
Page 6: Description
Description Description BusinessPhone – Basic Telephone... - Page 7 Description Message / Conference a. To send and receive messages. See section “Internal Messages” on page 28. b. To establish a telephone conference. See section “During Calls” on page 15. Programmable key / Headset key a. Storing numbers and program functions. b.
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Page 8: Incoming Calls
Incoming Calls Incoming Calls A ringing signal and a flashing lamp indicates an incoming internal or external call. Answer calls Lift the handset On another extension You can answer a call to another extension from any phone in your office. Lift the handset and call the ringing extension You receive busy tone. -
Page 9: Save And Redial Incoming Calls
Incoming Calls Save and redial incoming calls When you receive an incoming external call, you can save the number in order to redial it easily (the number can contain maximum 24 digits). Previously saved number is erased. Save number Before you quit the call: Press to save the dialled number (pre-programmed) Save/Redial Redial number... -
Page 10: Outgoing Calls
Outgoing Calls Outgoing Calls Sometimes you make a call but the person is not available. These functions will help you in your attempts to establish contact with the called party. Make calls How to make internal and external calls. Lift the handset and dial either: An extension number to make an internal call, The digit(s) for external call access and the external number Note: Which digit to press for external call access,... -
Page 11: Last External Number Redial
Outgoing Calls Last external number redial When you initiate an external call the system automatically stores all the dialled digits, irrespective of whether the call was successful or not. See also section “Automatic redial” on page 12. Lift the handset Press to redial the last dialled external number Save external number When you make an external call, you can save the number in order... -
Page 12: Automatic Redial
Outgoing Calls Automatic redial If you call an external number and receive busy tone or get no answer, you can instruct the system to automatically redial the number until it is available. Note: This feature could be restricted. Ask the system administrator for the availability. - Page 13 Outgoing Calls Cancel Press the relevant programmable key to cancel the Automatic redial1 automatic redial request (pre-programmed) Note: Depending on system programming, the automatic redial request could be cancelled automatically. Pause It is possible to pause all of your successfully activated requests by programming a separate pause key, see section “Program a function”...
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Page 14: Busy Extension
Outgoing Calls Busy extension You call an extension and receive busy tone. Camp-on You can notify a busy extension of your call by a muted ringing call (if this function is allowed). Press to camp-on Keep the handset off hook. When the called extension replaces the handset, it will be called automatically. -
Page 15: During Calls
During Calls During Calls The BusinessPhone Communication Platform allows you to handle calls in many different ways. You can monitor calls, mute the microphones, make an inquiry, transfer the call, create a conference or put the call on hold to perform other tasks. Monitoring You have an ongoing conversation via the handset. -
Page 16: Refer Back
During Calls Inquiry During an ongoing conversation you like to make an inquiry to an internal or external party. Inquiry Press The first call is put on hold (the lamp flashes slowly). Call the third party When the third party answers you can switch between the calls, create a conference and end one of the calls. - Page 17 During Calls Transfer You have an ongoing internal or external conversation and you want to transfer the ongoing call. Inquiry Press Call the third party You can transfer the call before answer or wait for answer. Note: Make sure, that you are connected to the desired party.
- Page 18 During Calls Conference You have an ongoing conversation and you want to establish a telephone conference. Inquiry Press Call the third party Message/ Conference Press to establish a three party conference Now you have established a three party conference. To mark the conference, all conference members will hear a periodical conference tone.
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Page 19: Individual Hold
During Calls Individual hold You have an ongoing conversation, i.e. the “Line”-key is lit. Now you want to park the ongoing call for a short while. Line Press the line key The lamp flashes slowly. Line Press again to retake the parked call Note: This is also valid for the “Inquiry”-key. -
Page 20: Call Forwarding
Call Forwarding Call Forwarding When you are not available to take calls or decide to answer your calls on another extension, it is useful to forward your calls to an alternate answering position. If you urgently need to talk to someone who has forwarded his calls, the system is also equipped with a bypass function. -
Page 21: Fixed Diversion
Call Forwarding Fixed diversion This function directs your calls to a pre-programmed answering position (e.g. secretary). Activate fixed diversion *21# Dial to activate diversion Press All calls to your extension are directed to a pre-programmed address. Cancel diversion #21# Dial to deactivate fixed diversion Press Bypass call forwarding Bypass call forwarding makes it possible to call a specific... -
Page 22: Individual Diversion
Call Forwarding Individual diversion This feature gives you the possibility to divert your calls to internal and external positions, e.g. to any directory number, a colleague’s extension, an external number or a common abbreviated number (e.g. your car telephone). Note: In order to prevent misuse, individual external diversion can be blocked for your extension, see section “Security”... - Page 23 Call Forwarding Program and activate a new external diversion address To set a new individual external diversion address: *22* Dial Dial the digit(s) for external call access and enter the new external diversion address A maximum of 24 digits. Note: If your public network requires waiting for a second dial tone, press “...
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Page 24: Follow Me
Call Forwarding Follow me If you are in another room, you can still answer your calls by forwarding them to where you are. To activate Follow me, “Individual Diversion” must be active on your telephone. Activate follow me Note: This procedure has to be executed from the telephone the calls are diverted to. -
Page 25: Information
Information Information If you are not in the office for a certain period of time (e.g. meeting, vacation, lunch, illness), this feature allows you to inform your callers why you are absent. External callers will be routed to the operator who also has access to your absence info. Note: When you have activated a diversion with a personal greeting, callers will receive this greeting instead of your activated absence information. -
Page 26: Enter Information
Information Enter information To store text or voice information. *23* Dial to enter the information mode Select “Pre-defined text” or “Voice information” Pre-defined texts Enter “Code” and Enter “Completing info” from the table below Code Completing info Time of return hour (00-23) minute (00-59) Date of return month (01-12) day (01-31) - Page 27 Information Voice information *23* Press to enter information mode Press and speak Press to play-back and listen to your recording Press and speak to re-record Press to activate Press to finish the procedure Internal callers will hear the information via the handset or the loudspeaker.
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Page 28: Internal Messages
Internal Messages Internal Messages You can send a call-back or a voice message when you call an extension and receive busy tone or get no answer. This section also describes how to record an ongoing conversation, a personal voice message and how to forward a voice message. Your incoming messages are indicated on your telephone by a rapidly flashing “Message/Conference”-key. -
Page 29: Send Message
Internal Messages Send message To send a message to an extension when you receive busy tone or get no answer. Call-back message To send a “call me” message. Message/ Conference Press Press to send Voice message Message/ Conference Press Press and speak a voice message Press to play-back and listen to your recording Press and speak to re-record Press to send... -
Page 30: Check And Store Received Messages
Internal Messages Check and store received messages You can check and store your received messages. Received messages are divided into following three categories: • New messages (not heard) • Heard messages • Stored messages Voice messages can also be forwarded to other mailbox numbers (individual or common), see section “Forward a voice message”... -
Page 31: Forward A Voice Message
Internal Messages Forward a voice message Your received voice messages (in the individual or common mailbox) can be forwarded to other mailbox numbers (individual or common). When you forward a voice message to an individual mailbox, the mailbox number is the same as the extension number. See also section “Mailbox System”... -
Page 32: Dictaphone Function
Internal Messages Dictaphone function If you want to record and retrieve personal voice messages you can use the dictaphone function. A dictaphone message is treated as a normal message. How to retrieve dictaphone messages, see section “Check and store received messages”... -
Page 33: Conversation Recording
Internal Messages Conversation recording The conversation recording function makes it possible to store the ongoing telephone conversation in the individual mailbox by pressing a pre-programmed recording key. You can store both internal and external calls. Conference calls cannot be stored. A recorded conversation is treated as a normal voice message. -
Page 34: Mailbox System
Mailbox System Mailbox System While you are away from the office, callers can leave messages in your individual or in a common mailbox. You are also able to record your personal greeting, see section “Personal greeting” on page 37. The difference between your individual mailbox and a common one is that a common mailbox can be used for more than one user. - Page 35 Mailbox System Deactivate #21# Dial Press to finish the procedure Retrieve messages - internally When a new message is received, the message lamp flashes rapidly. Lift the handset Message/ Conference Press to retrieve a message See section “Check and store received messages”...
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Page 36: Outcall (External) Notification
Mailbox System Outcall (External) notification With this function the message system can notify you when new voice messages arrive. You can specify an external number, where you will be called at a pre-programmed time or as soon as a new message arrives. Note: This feature may be restricted or not available. -
Page 37: Personal Greeting
Mailbox System Personal greeting Depending on the type of diversion you want to activate, you can leave three different personal greetings to the caller. The diversion state can be on no reply, on busy or an activated individual diversion. Lift the handset *59# Dial During the procedure you will be asked for your extension number... -
Page 38: Common Mailbox System
Mailbox System Common mailbox system If you divert your telephone to a common mailbox, the callers are able to leave messages there. The difference between your individual mailbox and a common one is that a common mailbox can be used for more than one user. Activate Divert your extension to the mailbox system. - Page 39 Mailbox System Retrieve messages - externally To retrieve your messages from an external position: Dial your company´s telephone number Dial the common mailbox number During the procedure you will be asked for your extension number and your password. BusinessPhone – Basic Telephone...
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Page 40: Abbreviated Numbers
Abbreviated Numbers Abbreviated Numbers By using abbreviated numbers, you can make calls simply by pressing a few keys. Frequently used external numbers are stored as “common abbreviated numbers” in the exchange. Up to 10 “individual abbreviated numbers” (your personal most frequently used external numbers) can be stored and used on the keys “**0”... -
Page 41: Individual Abbreviated Numbers
Abbreviated Numbers Individual abbreviated numbers You can program and activate your most frequently used external numbers via the keypad. Lift the handset ** z Press and dial the abbreviated number A number between 0 and 9. Program individual abbreviated number How to program external numbers on the keys 0 to 9. - Page 42 Abbreviated Numbers Dial-by-name You can program and activate directory numbers (extensions and common abbreviated numbers) on the programmable keys. If you have programmed a number on a programmable key, you just have to press this key to call the desired person. Lift the handset Press to make a call (pre-programmed) Michael P.
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Page 43: Group Facilities
Group Facilities Group Facilities When you are working together in a team the following group facilities can be very useful. You can page your colleagues, give them telephone attendance or pick-up their incoming calls. Loudspeaker paging You can page all extensions in a group and give a voice message. Lift the handset Press (pre-programmed) Paging... -
Page 44: Key System
Group Facilities Key system With this function, all (or selected) external lines are represented by pre-programmed keys on all phones. For each external line, a function key has to be programmed. Which means that you are able to monitor the state of traffic for every programmed external line (e.g. - Page 45 Group Facilities Supervision/Telephone attendance A function-key can also be programmed for supervision and handling calls for a group of extensions. If a supervision/ attendance-key is programmed on your telephone, you are able to call the other group-members or answer incoming calls for the group by pressing the key and monitor the activity of other extensions (free, busy, called).
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Page 46: Group Call Pick-Up
Group Facilities Group call pick-up In a Pick-up group, any member can answer any individual call to group members. You answer a call to the group by dialling a special answering number. Please ask your system administrator for the configured number. Lift the handset Dial the group call pick-up code Common bell... -
Page 47: Group Hunting
Group Facilities Group hunting Your telephone can be included in one or several hunt groups. In a hunt group all members are represented with one common directory number. 16 hunt groups can be programmed, each containing 1 to 20 members. A member can be either an extension number, an operator console or a fictive number. - Page 48 Group Facilities Answer calls Answer group hunting calls in the normal way Log out To log out from one hunt group: #28* Dial Dial the hunt group code Please ask your system administrator for the configured number. Press To log out from all hunt groups: #28* Dial Press...
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Page 49: Other Useful Facilities
Other Useful Facilities Other Useful Facilities By using these facilities your productivity will be increased, e.g. you can set reminders for important meetings, place the costs for external calls on separate accounts, listen to music via the loudspeaker and much more... Reminder The phone can be set to remind you at any time within the next 24 hours (multiple settings are allowed). -
Page 50: Account Number
Other Useful Facilities Account number An account number can be entered to debit telephone costs to different accounts. Depending on the system configuration the account number has to be entered from a verified account number list (predefined) or you can invent an own account number. The following prerequisites apply: •... -
Page 51: Automated Attendant
Other Useful Facilities Automated attendant The Automated Attendant facility sends voice instructions to external and internal callers, informing them of all possible options they can choose. Voice instructions lead the callers step by step to the desired destination. Lift the handset Dial the Automated Attendant directory number Please ask your system administrator for the Automated Attendant directory number. -
Page 52: Background Music
Other Useful Facilities Background music You can listen to background music over the loudspeaker on your phone by pressing a pre-programmed Music key, or by entering the number for the music channel. Please ask your system administrator for the configured number. Press to activate the music (pre-programmed) Background music The music automatically switches off when you make or receive... - Page 53 Other Useful Facilities To activate the tandem configuration Press (pre-programmed) Secondary on/off *28# Dial to log on the secondary telephone For incoming calls: • Both telephones are treated as 1 single extension. For outgoing calls: • Both telephones are treated as 2 separate extensions. To deactivate the tandem configuration Press (pre-programmed) Secondary on/off...
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Page 54: Direct Inward System Access (Disa)
Other Useful Facilities Direct Inward System Access (DISA) If you are working externally and you have the need to make business calls, call your company and use the company PBX to make an external call to the desired party. You just pay the costs for the phone call to your company. -
Page 55: Ip Calls
Other Useful Facilities Networking Networking is the connection of several premises within a company. The connection can be set up via leased lines, public lines, Local Area Network (LAN) or Wide Area Network (WAN). Ask your system administrator about details regarding networking. IP calls IP calls are internal calls sent via an internal data network (LAN or WAN) and the transfer of data and voice is made on the same line. -
Page 56: Security
Security Security You can block your extension in order to prevent unauthorized use of your telephone, e.g. if your external calls are placed on a specific account number. Block extension *72# Dial to block your extension Verification tone. Press to finish the procedure Un-block extension #72* Dial... -
Page 57: Select Password
Security Select password You can use your four-digit password for blocking your phone from unauthorized use, for making external calls from any blocked extension, for entering the message system or when you are using the DISA function. Note: The first time you enter the message system you might be requested to change your password if it is default (0000). -
Page 58: Bypass Blocked Extension
Security Bypass blocked extension In order to make a call, you can temporarily bypass a blocked extension. Bypass own extension Lift the handset *72* Dial Dial your password Press Dial tone. You can make one call from your extension. Bypass another extension This makes it possible to make a call on another, blocked extension, by using your password. -
Page 59: Least Cost Routing
Least Cost Routing Least Cost Routing Least Cost Routing (LCR) automatically selects the cheapest way to establish the connection to the desired external number. Please ask your system administrator if this function is installed in your system. If the extension has been configured to use LCR, each external call will be analysed and the cheapest way will be selected. -
Page 60: Optional Equipment
Optional Equipment Optional Equipment This chapter describes optional features that can be used together with your BusinessPhone telephone. Conference unit For conferences with many participants, the conference unit enhances the speech quality. It provides full duplex and high quality conversation possibilities. Alarm interface unit This plug-in module is fitted into the bottom of the telephone. -
Page 61: Option Unit
Optional Equipment Option unit The Option unit DBY 410 02 is an optional accessory, to be installed on the bottom of your telephone set. The following devices can be installed via the Option unit: • Tape recorder • Extra bell or busy indication outside your door •... - Page 62 Optional Equipment Headset The following headset functions are available. Note: To use the headset functions your telephone has to be equipped with option unit DBY 410 02. How to install the option unit, see separate installation instructions provided with the option unit. Activate/Deactivate the headset Press the headset key to activate/deactivate Headset...
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Page 63: Programming
Programming Programming If you require frequent use of certain functions, you may program them on the programmable keys on the telephone. When you want to use the function, just press the key. Notes: Programming of dial-by-name keys and individual abbreviated numbers are described in section “Abbreviated Numbers”... - Page 64 Programming Continue with section “select ringing character” Press to finish programming After approximately 10 seconds, the function key is active. Select ringing character Select ringing character (0-4) See section “Function codes and required data” on page 65. Press the programmable key again Press to finish programming After approximately 10 seconds, the function key is active.
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Page 65: Function Codes And Required Data
Programming Function codes and required data Programming Function Function Associated Ringing name name code number character Dial-by-name Extension number — NAMECALL Camp-on — SUFFIX DIGIT Automatic call-back — Answer calls, another — extension Radio paging — Intrusion — External line Directory number of line 0 –... -
Page 66: Visible Signals
Visible Signals Visible Signals The key lamps on your telephone indicates with different signals the traffic state of the ongoing call or function. Lamp indications Extinguished lamp The function is not active. Steady light The function is active. Slowly flashing lamp The line (or function) is put on hold. -
Page 67: Audible Adjustments
Audible Adjustments Audible Adjustments In order to satisfy your personal needs, the BusinessPhone Communication Platform is equipped with many options to set and adjust a personal volume and ringing signal. Handset and loudspeaker volume Use the volume keys. You can set different volume levels for internal and external calls and for background music. - Page 68 Audible Adjustments Ringing type Select type 1 if you want to set the ringing volume at a constant level, select type 2 if you want gradually increasing volume when the phone rings. Press Press You will hear the selected type. Press to finish the procedure Note: When type 2 is selected, the programming of the ringing volume is not applicable.
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Page 69: Tones And Signals
Tones and Signals Tones and Signals Tones Tones are audible in the handset. Dial tone (System ready to accept digits) Special dial tone (System ready to accept digits, active diversion on telephone) Ringing tone - repeated after 4 s (Ringing signal to called party) Special ringing tone - repeated after 4 s ((Ringing signal to line 2) - Page 70 Tones and Signals Signals Ringing signals are emitted from the phone. Internal ringing signal - repeated after 4 s External ringing signal - repeated after 4 s Automatic call-back signal Note: The tones and ringing signals in this guide refer to the standard system but may vary between countries.
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Page 71: Useful Hints
Useful Hints Useful Hints Connections between external lines With your BusinessPhone PBX, you can establish an external call diversion or a conference with more than one external party or transfer an external call to another external destination (e.g. a mobile phone). These features are very useful for everyday business life. -
Page 72: Installation
Installation Installation Install cables Cable to handset Cable to exchange Space for personal directory list (optional) Wall mounting screw holes You can put the cable to the handset in any of the two notches underneath the telephone. The cable to the exchange has to be plugged in “LINE“. -
Page 73: Wall Mounting Handset Hook
Installation Wall mounting handset hook When mounting on a wall, you have to pull out and turn the hook. Install stand and adjust telephone Pull to increase angle Press to decrease angle Adjustable angle BusinessPhone – Basic Telephone... -
Page 74: Placing The Telephone
Installation Placing the telephone • Do not place your telephone on sensitive surfaces. Use a non-slippery pad to protect your furniture from possible damage. • Do not place your telephone near sources of extreme heat, e.g. near the radiator. • Make sure that the line cable isn´t creased. -
Page 75: Glossary
Glossary Glossary Abbreviated Number Dialling Dial-by-name Initiating a call to a pre-programmed number Initiation of a call by operating a single key. by dialling a code or pressing a key. Internal numbers (or common abbreviated Short numbers can be: numbers) can be stored on each extension. See section “Abbreviated Numbers”... - Page 76 Glossary Extension Loudspeaker paging All telephones connected to the PBX have a All members of an extension group are unique internal number (up to 8 digits). “paged”, i.e. receive a short, sharp tone on the loudspeaker followed by a voice message from Function code the sender.
- Page 77 Glossary Third party Transfer A third connection (person), which can be During an internal or external ongoing call you included in an ongoing two person can make an inquiry and then transfer the call conversation. The connection can be internal to another party (internal or external).
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Page 78: Index
Index Index Abbreviated Numbers 40 Common hold 19 Common abbreviated numbers 40 Conference 18 Dial-by-name 42 Individual hold 19 Individual abbreviated numbers 41 Inquiry 16 Account number 50 Monitoring 15 Alarm interface unit 60 Mute 15 Answer calls 8 Refer back 16 Audible Adjustments 67 Transfer 17 Handset and loudspeaker volume 67... - Page 79 Index Install cables 72 Intercom line 52 Install stand and adjust telephone 73 IP calls 55 Installation 72 Networking 55 Cleaning the telephone 74 Night switching 54 Install cables 72 Reminder 49 Install stand and adjust telephone 73 Tandem configuration 52 Placing the telephone 74 Outcall (External) notification 36 Wall mounting handset hook 73...
- Page 80 Notes Notes BusinessPhone – Basic Telephone...
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Page 81: Telephone Toolbox And Voice Guide
Telephone Toolbox and Voice Guide Telephone Toolbox On the CD you will find helpful products and your User Guide in electronical format. Telephone Toolbox and Voice Guide Hardware requirements: CPU Pentium 200MHz, 64 MB RAM, 20 MB free memory on hard disk (optional) Sound card (recommended), CD-ROM drive (24X) Unimportant Text using EricssonSansMedium and EricssonSansBold to trigger the PostScript driver. -
Page 83: Answer Calls
Quick Reference Guide Answer calls Transfer Answer: Lift handset Transfer a call: Inquiry Call 3rd party Replace handset Answer on another Before or after answer) extension: Lift handset Ext. No. Save external number: Save/Redial Inquiry (Before you finish the call) Ongoing conversation: Inquiry Call 3rd party Redial:... - Page 84 Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuous technology leadership. Providing innovative solutions in more than 140 countries, Ericsson is helping to create the most powerful communication companies in the world. © Ericsson Austria GmbH 2002...