Ericsson BUSINESSPHONE 250 User Manual
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Ericsson BUSINESSPHONE 250 User Manual

Standard telephone, economyplus telephone
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See also: System Administrator Manual , User Manual
User´s Guide
BUSINESSPHONE 250
BUSINESSPHONE 50
Standard Telephone
Economyplus Telephone

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Summary of Contents for Ericsson BUSINESSPHONE 250

  • Page 1 User´s Guide BUSINESSPHONE 250 BUSINESSPHONE 50 Standard Telephone Economyplus Telephone...
  • Page 2 THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.
  • Page 4 All user documentation as pdf-files, a quick reference Also included help system, a screen saver and a demo version of our BusinessPhone Computer Based Training tool. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...
  • Page 5 Only a selected number of display images, however, are shown in the User´s Guide for your reference. Note: The features described in this user´s guide are related to version 5.0 of the BusinessPhone 250 / BusinessPhone 50 system, some features described in this guide might not work in earlier version of the sys- tem.

  • Page 6: Table Of Contents

    ISDN facilities ................55 Optional equipment ..............61 Programming ................64 Display info ................67 Visible signals................68 Audible adjustments ..............69 Tones and signals ..............74 Glossary ..................75 Installation................77 Useful hints ................79 Index ..................80 Quick reference guide ............83 BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 7: Description

    Message / Info a. To send and receive messages. See section ”Internal messages”. b. Enter information. See section ”Information”. (continued) BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...
  • Page 8 To disconnect calls or to clear the display in programming. Loudspeaker Handset with hearing aid function Please note: The handset may retain small metal objects in the earcap region. Microphone BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 9: Incoming Calls

    Lift the handset Handsfree Press without lifting handset Line 1 Press without lifting handset You are connected to the caller via the loudspeaker and microphone. Press to terminate a handsfree call (continued) BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 10: Answer A Second Call

    To switch back to the first call: Press the first line key Line 1 The second call is parked. You are connected to the first caller. Press if you want to terminate the ongoing call BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 11: Outgoing Calls

    When you initiate an external call the system automatically stores all the dialled digits, irrespective of whether the call was successful or not. Press to redial the last dialled external number The display will show the dialled number. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 12: Save External Number

    Lift the handset when you are called back (You can also press the line or loudspeaker key to answer in handsfree mode.) BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...
  • Page 13 Note: If you still hear the busy tone, then your extension does not have the authority to intrude or the desired extension is protected against intrusion. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 14: During Calls

    DURING CALLS DURING CALLS GENERAL The BusinessPhone 250 / BusinessPhone 50 system allows you to handle calls in many different ways. You can switch between handset and handsfree/group conversation, mute the microphones, make an inquiry, transfer the call, create a con- ference or put the call on hold to perform other tasks.
  • Page 15 Press to park the second call Line 1 First call is connected. Press to park the first call Inquiry or Line 2 Second call is connected. Press to end the ongoing call BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...
  • Page 16 Call-back You are called back, if you have transferred an external call and the other extension has not answered the call within a certain time. Your telephone will ring again. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 17: Individual Hold

    Now you want to park the ongoing call for a short while. Press the line key Line 1 The lamp flashes slowly. Press again to retake the parked call Line 1 BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 18: Common Hold

    Press to pick up on own extension Line 1 Pick up on another extension: Call the extension that put the call on hold Press BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 19: Call Forwarding

    All calls to your extension are directed to a pre-programmed address. The display shows the actual diversion state. 15 Sep 10:35 +15° DIVERSION 4736->5450 Cancel diversion Press Press to cancel diversion Diversion BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 20: Program Fixed Diversion Address

    DIVERSION ADDRESS If you need to program a new diversion address: Dial to start programming Press Press Diversion Dial new diversion address Press Press Diversion Press to finish the procedure BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...
  • Page 21 Note: An individual internal diversion cannot be activated if an individual external diversion is already activated. Cancel internal diversion Press Press Diversion Individual diversion is cancelled. The lamp extinguishes. (continued) BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...
  • Page 22 Dial to activate the programmed external diversion You can make outgoing calls as usual. A special dial tone reminds you that ”Call forwarding” is active. The display shows that you have activated an external diversion. Press BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 23: Follow Me

    Press to finish the procedure Cancel Follow me Follow me and individual diversion can also be cancelled from the answering position. Dial Dial your number Press Dial tone. Press to finish the procedure BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 24: Bypass Call Forwarding

    Dial Enter extension number Press You will be connected to the specified extension, regardless of which type of call forwarding the called extension has activated. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 25: Information

    When the information is activated, the Message/Info lamp shows a steady light. If a message arrives, the lamp starts flashing, see section “Check and store received messages”. Select ”Pre-defined text” or ”Voice information” (continued) BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 26: Enter Information

    Information active. Internal callers receive the information on the display (or as spoken information to callers without display phone). External callers will be routed to the operator who also has access to your absent info. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 27: Voice Information

    ERASE INFORMATION, SAVE INFORMATION Press Press to erase info Info Press to deactivate and save for later use Info Information is passive. Press to finish the procedure (continued) BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 28: Receive Info For Diverted Calls

    BURNES B Press Press and hold to read text info Read & Voice info programmed ANDERSEN A 200% BURNES B Press Inquiry Dial Andersens number to receive the voice information BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 29: Internal Messages

    To send a voice message. Voice Press Message Press and speak a voice message Press to play-back and listen to your recording Press and speak to re-record Press to send BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 30: Internal Messages

    Note: Depending on the configuration, you might be asked for your password before you can retrieve your messages. See section ”Security”. Press to finish the procedure BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...
  • Page 31 The maximum recording time is four minutes and 15 seconds. MESSAGE Select options below: Press to play-back Press and speak to re-record Press to stop the recording and save the message BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...
  • Page 32 Neither the manufacturer nor the dealer of this product is responsible for the abuse of this feature by the user or for any damages caused thereby. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 33: Mailbox System

    Please ask the system administrator for your defined mailbox number. Press Press Diversion Press to finish the procedure When the diversion to your mailbox is activated, the Diversion lamp shows steady light. (continued) BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 34: Individual Mailbox System

    During the procedure you will be asked for your extension number and your password. COMMON MAILBOX SYSTEM Callers are able to leave messages in the common mailbox. Activate Divert your extension to the mailbox system. Press Press Press Diversion BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...
  • Page 35 To retrieve your messages from an external position: Dial your company´s telephone number Dial the common mailbox number During the procedure you will be asked for your extension number and your password. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 36: Personal Greeting

    Press to finish the procedure Note: When you have activated a diversion with a personal greeting, callers will receive this greeting instead of your activated absence information. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 37: Abbreviated Numbers

    2nd layer of a programmable key. This procedure can also be used if you want to program a function that is activated/deactivated via a dial code. (continued) BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...
  • Page 38 Put the name referring to the individual abbreviated number in the field below the line to indicate that it is the secondary function. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...
  • Page 39 The number can consist of up to 24 digits. Press to finish programming Cancel one specific individual abbreviated number Press Enter an abbreviated number between 0 and 9 and press Cancel all individual abbreviated numbers Press Confirmation tone. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...
  • Page 40 Press the programmable key again Dial the number You can use any directory number, e.g. a common abbreviated number or a colleague’s extension number. Press the programmable key again Press to finish the procedure BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 41: Call Metering

    This is useful, when you want to check the accumulated costs of your own counter. Dial The system shows the accumulated costs since the last reset. Press to finish the procedure BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 42: Group Facilities

    Press a free line-key (pre-programmed) Dial the desired number If you make external calls in this way, you do not have to dial the digit(s) for external call access first. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...
  • Page 43 A flashing lamp beside the key indicates an incoming call. Call a group-member Michael Press to make the calls directly (pre-programmed) Note: If the key is flashing, you will automatically pick-up your colleague’s ongoing call. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...
  • Page 44 To log in to one hunt group: Dial Dial the hunt group code and press Please ask your system administrator for the configured number. To log in to all hunt groups: Dial Press BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 45: Group Call Pick Up

    You answer a call to the group by dialling a special answering number. Please ask your system administrator for the configured number. Dial the group call pick up code BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...
  • Page 46 This will also happen if you dial the common bell pick up code and there are no calls waiting at the common bell extension. Note: You can also program the common bell code on a function key. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 47: Other Useful Facilities

    Press to finish programming When the reminder time is reached, your phone rings with recall signal. Cancel reminder Dial to cancel all settings Press to finish the procedure BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...
  • Page 48 The music automatically switches off when you make or receive calls and switches on again when the call is finished. Press to cancel the music Note: You can adjust the volume, see section ”Audible adjustments”. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...
  • Page 49 +15° 2nd USER LOGGED ON For incoming calls: • Both telephones are treated as 1 single extension. For outgoing calls: • Both telephones are treated as 2 separate extensions. (continued) BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 50: Immediate Answer

    Incoming calls will be indicated by one muted ringing signal, the On/Off lamp lights and the call comes straight in through the loudspeaker. Note: To accept a transferred external call you must first press the Transfer key. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...
  • Page 51 Dial the external number Use the external diversion function Procedure, see section “Call forwarding”. Note: If you program a new diversion address, remember to re- set it when you return to your office. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 52: Businessphone 250 / Businessphone

    (answering position), for example when the office is closed. Night Press to activate or deactivate (pre-programmed) When the lamp lights, night switch is active. When the lights extinguishes, night switch is passive. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...
  • Page 53 +15° SPEECH PATH REPLACE Note: A switch to a non-IP call can only be performed if the original call is an IP call, otherwise you will receive a blocking tone. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 54: Security

    Dial to select a new password Dial your present password and press The default password is “0000”. Dial your new password and press Verification tone. 15 Sep 10:35 +15° #*72*-----*4321# Press to finish the procedure BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 55: Bypass Blocked Extension

    This makes it possible to make a call on another, blocked extension, by using your password. Dial Dial your password and press Dial your extension number and press Dial tone. You can make one call from the blocked extension. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 56: Least Cost Routing

    Please ask your system administrator for the LCR code. Dial the digit(s) for external call access and the external number Note: You can also program the LCR code on a function key. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 57: Isdn Facilities

    Press a pre-programmed key to suppress your complete number to the public net The lamp beside the key shows a steady light and the function remains activated until the key is pressed again. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 58: Answer An Incoming Call

    09 Nov 14:40 +15° EXTERNAL The calling number has been diverted in the public net, the Example 4 : calling and the diverting number will be shown. 43181188 431811004736 BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 59: Make An External Call

    The desired extension 4736 will be answered by extension 5446. 09 Nov 14:40 +15° 000431811005446 When the connected party has activated ”number secrecy” (number suppression), your display shows the following information. 09 Nov 14:40 +15° DISPLAY REST BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 60: Malicious Call Identification

    DISPLAY REST If you cannot identify the connected party, your display shows the following information. MCID REJECTED DISPLAY REST After 3 seconds the display will return to the previous display. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 61: Isdn Caller List

    Note: If you do not react within 30 seconds the display is returned to idle state. If you want to leave the function before the timeout, press the ”Clear”-key. Press to scroll through the list (continued) BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...
  • Page 62 The display will inform you if there are no more calls in the list. Note: If you do not react within 5 seconds the display is returned to idle state. If you want to leave the function before the timeout, press the ”Clear”-key. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 63: Optional Equipment

    Useful for involving a second person in your conversation, for talking or just listening. When a recording of the telephone conversation is needed, TAPE RECORDER for evidence purposes, a tape recorder can be connected. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...
  • Page 64 Press to terminate a headset call Make calls Dial the number Press to terminate the call Headset to handset Lift the handset Handset to headset Headset Press the headset key (pre-programmed) BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 65: Conference Unit

    To a telephone fitted with an alarm interface unit you can connect devices such as bathroom alarms for hotel rooms, emergency alarms for hospitals, bank security alarms and supervision of machines. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 66: Programming

    Remove the transparent cover in order to write the names beside the keys. Put the name referring to the programmed function in the field above the line to indicate that it is the primary function. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...
  • Page 67 Select the function code for supervision Press the programmable key again Enter extension number Press the programmable key again Press to select ringing character Press the programmable key again Press to finish programming BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 68: Function Codes And Required Data

    2 =Delayed ringing (after 10 seconds). 3 =One single ringing signal (muted signal). 4 =One delayed ringing signal (after 10 seconds. Muted signal). Note: Accessible functions, depends on the programming of the system. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 69: Display Info

    The called extension has text info stored. & The called extension has voice info stored. Indicates outside temperature and tendency +15°^ (up or down) if your telephone system is equipped with optional temperature sensor. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 70: Visible Signals

    The function is active. Slowly flashing lamp The line (or function) is put on hold. Rapidly flashing lamp An incoming call or message waiting. Light with short breaks Ongoing call. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 71: Audible Adjustments

    AUDIBLE ADJUSTMENTS AUDIBLE ADJUSTMENTS GENERAL In order to satisfy your personal needs, the BusinessPhone 250 / BusinessPhone 50 system is equipped with many options to set and adjust a personal volume and ringing signal. HANDSET AND LOUDSPEAKER Use the volume keys. You can set different volume...

  • Page 72: Ringing Volume

    2. Ringing character — Press You will hear the selected character. You only have to press the last digit to select another ringing character. Press to finish the procedure BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 73: Melody Programming

    Select the call type you want to program Press for internal calls Line 1 Press for external calls Line 2 Press for call-back calls Inquiry Select programming mode options to control the melody (continued) BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...
  • Page 74 It is higher when a plus sign is added beside the note. Scroll within the melody Press to move the cursor within the melody Hold the key to move to the beginning or the end. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...
  • Page 75 Store the melody Press the flashing line key Line or inquiry Exit program mode Press to exit program mode You enter melody mode. How to exit melody mode, see section “Melody mode”. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 76: Tones And Signals

    -repeated after 4 s External ringing signal -repeated after 4 s Automatic call-back signal Note: The tones and ringing signals in this guide refer to the standard system but may vary between countries. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 77: Glossary

    A two-way direct call function between two extensions, for instance an INTERCOM LINE executive-secretary communication. See section ”Other useful facilities”. To intrude on an ongoing call when a requested extension is busy. INTRUSION See section ”Outgoing calls”. (continued) BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 78: Loudspeaker Paging

    A four-digit code needed to e.g. block your extension and retrieve messages from the PASSWORD mailbox system. You can set your own password. See section ”Security”. Public Branch Exchange. Your telephone switching system (e.g. BusinessPhone 250). PRE-DEFINED TEXT Pre-programmed absent information. See section ”Information”.

  • Page 79: Installation

    The cable to the exchange has to be plugged in ”LINE“. Change cables To remove a cable, push down the plug’s stop. Use a screw-driver to unlock the stop. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 80: Placing The Telephone

    Do not use rough rags, solvents or aggressive cleaning fluids. Any damages of the telephone, that are caused by non-obser- vance of these instructions, are not part of the liability given by the manufacturer. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 81: Useful Hints

    Moreover, such calls may occupy two of your system’s external lines. You can restrict connections between the external lines by re-programming your system. Please ask your system administrator or contact our service center for more information. BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 82: Index

    Cost of the last call .........39 Individual hold ..........15 Counter ............39 Individual mailbox system ......31 Description............5 Information ............23 Dial-by-name..........38 Inquiry ............13 Dictaphone.............29 Install cables ...........77 Direct Inward System Access (DISA)....49 BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...
  • Page 83 Useful hints ............79 Other useful facilities........45 Visible signals ..........68 Outgoing calls ..........9 Voice information ...........25 Paging group...........44 Voice messages ..........27 Password ............52 Volume ............69 Personal greeting..........34 When you receive busy tone ......11 BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...
  • Page 84 NOTES BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 85: Quick Reference Guide

    Date of return month (01-12) day (01-31) Lunch back at, hour minute Meeting back at, hour minute (Call 3rd party) 2´nd Vacation back, month day Conference Illness back, month day BusinessPhone 250 / BusinessPhone 50 Standard Telephone / Economyplus Telephone...

  • Page 86: Individual Abbreviated Numbers

    IMPORTANT NUMBERS IMPORTANT NUMBERS Number Function Account number 1 Account number 2 Automated attendant Background music number Common bell Common mailbox number Direct inward system access (DISA) Doorphone External line number 1 External line number 2 Group call pick-up Individual mailbox number Least cost routing Password Tie line number 1...
  • Page 87 QUICK REFERENCE CARD These cards are used for DISA and to check messages.
  • Page 88 QUICK REFERENCE CARD This is a part of EN/LZTBS 102 095 R5A This is a part of EN/LZTBS 102 095 R5A This is a part of EN/LZTBS 102 095 R5A This is a part of EN/LZTBS 102 095 R5A...
  • Page 89 Ericsson is the leading communications supplier, combining innovation in mobility and Internet in creating the new era of mobile Internet. Ericsson provides total solutions covering everything from systems and applications to mobile phones and other communications tools. With more than 100,000 employees in 140 countries, Ericsson simplifies communications for customers all over the world.

This manual is also suitable for:

Businessphone 50

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