Ericsson BUSINESSPHONE 250 User Manual
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Summary of Contents for Ericsson BUSINESSPHONE 250
- Page 1 User´s Guide BUSINESSPHONE 250 BUSINESSPHONE 50 Ericsson Analogue Telephone Dialog 3185 Premium...
- Page 2 THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.
- Page 4 Also included All user documentation as pdf-files, a quick reference help system, a screen saver and a demo version of our BusinessPhone Computer Based Training tool. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
- Page 5 Note: The features described in this user´s guide are related to version 5.0 of the BusinessPhone 250 / BusinessPhone 50 system, some features described in this guide might not work in earlier version of the system.
- Page 6 Date and time ................45 Security ..................46 Least Cost Routing ..............48 Audible adjustments ..............49 Tones and signals ..............51 Glossary ..................52 Installation................54 Trouble shooting ..............56 Useful hints ................57 Index ..................58 Quick reference guide ............63 BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
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Page 7: Important
IMPORTANT IMPORTANT The BusinessPhone 250 / BusinessPhone 50 system supports all types of analogue telephones, but some described features require that an Ericsson Analogue Premium telephone is con- nected to the system. Throughout the guide you will be advised if a function is adapted for the Ericsson Analogue Premium telephone or not. -
Page 8: Description
DESCRIPTION DESCRIPTION GENERAL This section gives you a short description of your Ericsson Premium telephone (Dialog 3185). DESCRIPTION (bottom side) Program Tone Redial Dialog 3185 A B C D E F G H I J K L M N O... - Page 9 Adjust ringing signal volume. See section ”Audible adjustments”. Ringing signal character Adjust ringing signal character. See section ”Audible adjust- ments”. Tone / Pulse dialling Switch between tone or pulse dialling. See section ”Audible (continued) adjustments”. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
- Page 10 Clock on/off See section “Date and time”. Loudspeaker Microphone Handset with hearing aid function See section ”Audible adjustments”. Please note: The handset may retain small metal objects in the earcap region. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
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Page 11: Incoming Calls
You have two options. Finish the ongoing call: Option 1 : Replace the handset The new call will be signalled on your phone. Lift the handset to receive the new call (continued) BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone... - Page 12 Lift the handset to receive the first call again Handsfree You can also answer calls handsfree. Press without lifting the handset You are connected to the caller via the loudspeaker and microphone. Press to terminate a handsfree call BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
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Page 13: Outgoing Calls
Redial Press Handsfree Press without lifting the handset Dial the number You are connected to the caller via the loudspeaker and microphone. Press to terminate a handsfree call BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone... - Page 14 You have to answer within eight seconds, otherwise the call- back service is cancelled. Lift the handset when you are called back The requested extension is called automatically. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
- Page 15 15 seconds. If you want to see the duration of your last call (idle phone): Program Lift the handset and press Display example: 0 0 : 0 0 : 3 5 BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
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Page 16: During Calls
DURING CALLS DURING CALLS GENERAL The BusinessPhone 250 / BusinessPhone 50 system allows you to handle calls in many different ways. You can switch between handset and handsfree/group conversation, mute the microphones, make an inquiry, transfer the call or create a conference. -
Page 17: Refer Back
Note: Sometimes the ”R”-key must be pressed twice. Whether you can put internal calls on hold or transfer calls to external lines depends on your PBX. Consult your system administrator. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone... - Page 18 Call-back You are called back, if you have transferred an external call and the other extension has not answered the call within a certain time. Your telephone will ring again. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
- Page 19 Note: After you end the call, dialling is reset to pulse dialling. Tone Press to switch to tones BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
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Page 20: Call Forwarding
This function directs your calls to a pre-programmed answering position (e.g. secretary). Activate fixed diversion Lift the handset Press to activate diversion Cancel diversion Lift the handset Press to cancel diversion BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone... - Page 21 A special dial tone reminds you that ”Call forwarding” is active. Note: An individual internal diversion cannot be activated if an individual external diversion is already activated. Cancel internal diversion Lift the handset Dial (continued) BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
- Page 22 Divert your calls to an external position. Lift the handset Dial to activate the programmed external diversion You can make outgoing calls as usual. A special dial tone reminds you that ”Call forwarding” is active. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
- Page 23 Follow me and individual diversion can also be cancelled Cancel Follow me from the answering position. Lift the handset Dial Dial your number Press to cancel Follow me Dial tone. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
- Page 24 Lift the handset Press Enter extension number Press You will be connected to the specified extension, regardless of which type of call forwarding the called extension has activated. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
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Page 25: Information
Record a voice message and name your absent information. To store text or voice information. ENTER INFORMATION Lift the handset Press to enter the information mode Select ”Pre-defined text” or ”Voice information” (continued) BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone... - Page 26 Information active. Internal callers receive the information on the display (or as spoken information to callers without display phone). External callers will be routed to the operator who also has access to your absent info. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
- Page 27 External callers will be routed to the operator who also has access to your absent info. Note: You can dial your own extension number if you want to check your information. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
- Page 28 Press to deactivate and save for later use Information is passive. Use saved information When the information is switched off: Lift the handset Press to activate saved info Information is active. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
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Page 29: Internal Messages
GENERAL You can send a call-back or a voice message when you call an extension and receive busy tone or get no answer. The BusinessPhone 250/50 system is also equipped with a dictaphone function. SEND MESSAGE To send a message to an extension when you receive busy tone or get no answer. - Page 30 ”Call me” messages will call the sender automatically (these messages cannot be stored). Note: Depending on the configuration, you might be asked for your password before you can retrieve your messages. See section ”Security”. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
- Page 31 The maximum recording time is four minutes and 15 seconds. Select options below: Press to play-back Press and speak to re-record Press to stop the recording and save the message BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
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Page 32: Mailbox System
When you lift the handset and receive a special dial tone, either a diversion is activated or a message is waiting. Lift the handset Press See section “Check and store received messages”. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone... - Page 33 Replace the handset to finish the procedure Note: When you have activated a diversion with a personal greeting, callers will receive this greeting instead of your activated absence information. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
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Page 34: Abbreviated Numbers
You can program and activate your most frequently used external numbers on the keys ” 0” to ” 9”. Lift the handset and press Dial the abbreviated number A number between 0 and 9. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone... - Page 35 Cancel one specific individual abbreviated number Lift the handset Press Enter an abbreviated number between 0 and 9 and press Cancel all individual abbreviated numbers Lift the handset Press Confirmation tone. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
- Page 36 If a number is already stored, it will be erased automa- tically. If you would like to erase a dial-by-name number, store a “0” instead of the telephone number. Replace the handset BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
- Page 37 Press the desired programmable key to see the programmed number Note: One press will display the number in the upper memory, a double press will display the number in the lower memory. Replace the handset BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
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Page 38: Group Facilities
Before you can answer group hunting calls, you must log in. To log in to one hunt group: Lift the handset Dial Dial the hunt group code and press Please ask your system administrator for the configured number. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone... - Page 39 Lift the handset Dial Dial the hunt group code and press Please ask your system administrator for the configured number. To log out from all hunt groups: Lift the handset Dial Press BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
- Page 40 The other extensions will receive the ”number unobtainable” tone. This will also happen if you dial the common bell pick up code and there are no calls waiting at the common bell extension. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
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Page 41: Other Useful Facilities
You can place costs for external calls on a selected account number (up to 15 digits). Lift the handset Press Enter account number and press Internal dial tone. Make the external call. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone... - Page 42 Dial to log on the secondary telephone Replace the handset For incoming calls: • Both telephones are treated as 1 single extension. For outgoing calls: • Both telephones are treated as 2 separate extensions. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
- Page 43 For outgoing calls: • Both telephones are treated as 2 separate extensions. Transferring a call between the members of a tandem unit Press Dial own directory number Replace the handset BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
- Page 44 Dial the external number Use the external diversion function Procedure, see section “Call forwarding”. Note: If you program a new diversion address, remember to re- set it when you return to your office. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
- Page 45 After you have answered the doorphone, you can open the door making an inquiry to the door-opener’s directory number Press Dial the door-opener´s directory number Please ask your system administrator for the number. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
- Page 46 Note: A switch to a non-IP call can only be performed if the original call is an IP call, otherwise you will receive a blocking tone. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
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Page 47: Date And Time
Note: If a telephone connected in parallel with Dialog 3185 is used for more than 1 1/2 hours, the clock will stop and must be set again. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone... -
Page 48: Security
Lift and press Dial to select a new password Dial your present password and press The default password is ”0000”. Dial your new password and press Verification tone. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone... - Page 49 Lift the handset Dial Dial your password and press Dial your extension number and press Dial tone. You can make one call from the blocked extension. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
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Page 50: Least Cost Routing
LCR code before you dial an external number. Lift the handset Dial the LCR code Please ask your system administrator for the LCR code. Dial the digit(s) for external call access and the external number BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone... -
Page 51: Audible Adjustments
Since your telephone has a built-in inductive coupler for the hard-of-hearing, anyone so desiring can use the telecoil in his/her hearing-aid while telephoning. To do so, simply switch the hearing-aid in the T position. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone... - Page 52 Make a call and use any of the services that require R If you cannot use the service, you need to change the mode of the R-button to the “earth” position. Slide to change BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
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Page 53: Tones And Signals
-repeated after 4 s External ringing signal -repeated after 4 s Automatic call-back signal Note: The tones and ringing signals in this guide refer to the standard system but may vary between countries. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone... -
Page 54: Glossary
(not necessarily the shortest distance). See section ”Least cost routing”. MAILBOX The mailbox system controls the messages that are left for or sent by you when you are absent. See section ”Mailbox system”. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone... - Page 55 A four-digit code needed to e.g. block your extension and retrieve messages from the mailbox system. You can set your own password. See section ”Security”. Public Branch Exchange. Your telephone switching system (e.g. BusinessPhone 250). PRE-DEFINED TEXT Pre-programmed absent information. See section ”Information”.
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Page 56: Installation
The cable to the exchange has to be plugged in ”ANALOGUE LINE“. Change cables To remove a cable, push down the plug’s stop. Use a screw-driver to unlock the stop. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone... - Page 57 Do not use rough rags, solvents or aggressive cleaning fluids. Any damages of the telephone, that are caused by non- observance of these instructions, are not part of the liability given by the manufacturer. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
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Page 58: Trouble Shooting
Check for operational problems If operational problems are found, the problem is in the telephone network, contact the local telephone service or the local telephone company. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone... -
Page 59: Useful Hints
Moreover, such calls may occupy two of your system’s external lines. You can restrict connections between the external lines by re-programming your system. Please ask your system administrator or contact our service center for more information. BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone... -
Page 60: Index
Password ............46 Enter information...........23 Personal greeting..........31 Erase information ...........26 Placing the telephone........55 External calls...........11 Pre-defined texts ..........24 Fault check list..........56 Refer back............15 Fixed diversion..........18 Reminder............39 Flash/Earth mode ...........50 Ringing signal character........49 BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone... - Page 61 Transfer............16 Trouble shooting..........56 Two telephones ..........40 Un-block extension.........46 Useful hints ............57 Voice information ...........25 Voice messages ..........27 Volume ............49 Wait for dial tone ...........11 When you receive busy tone ......13 BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
- Page 62 NOTES BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
- Page 63 NOTES BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
- Page 64 NOTES BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone...
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Page 65: Quick Reference Guide
Reminder (24 hours): Date of return month (01-12) day (01-31) Lunch back at, hour minute (Reminder time) Meeting back at, hour minute Vacation back, month day Illness back, month day Cancel reminder: BusinessPhone 250 - Premium Telephone BusinessPhone 50 - Premium Telephone... - Page 66 IMPORTANT NUMBERS IMPORTANT NUMBERS Number Function Account number 1 Account number 2 Automated attendant Common bell Direct inward system access (DISA) Doorphone External line number 1 External line number 2 Group call pick-up Individual mailbox number Least cost routing Password Tie line number 1 Tie line number 2 POST DIALLING DIGITS...
- Page 67 QUICK REFERENCE CARD These cards are used for DISA and to check messages.
- Page 68 QUICK REFERENCE CARD This is a part of EN/LZTBS 102 333 R2A This is a part of EN/LZTBS 102 333 R2A This is a part of EN/LZTBS 102 333 R2A This is a part of EN/LZTBS 102 333 R2A...
- Page 69 Ericsson is the leading communications supplier, combining innovation in mobility and Internet in creating the new era of mobile Internet. Ericsson provides total solutions covering everything from systems and applications to mobile phones and other communications tools. With more than 100,000 employees in 140 countries, Ericsson simplifies communications for customers all over the world.