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My computer does not recognize my GNX4.
• If after turning on and initializing the GNX4 the USB Active led does not stay lit, the computer may not have
correctly enumerated the GNX4 USB connection. The computer may give you message stating that a USB
Device is not recognized. If this happens reboot your computer.
• If you are using Windows 2000, you must first install drivers from the X-Edit™ Editor/Librarian and USB Drivers
CD before connecting the GNX4 to your computer. See the Software Installation Guide.
Audio playback from Pro Tracks Plus
• Try the Wave Profiler under Options->Audio. This seems to fix most problems. Otherwise, try using MME
drivers in the Options->Audio->Advanced, Driver Mode selection. These are the safest drivers but also
have the most latency.
• Try increasing the latency slider in the audio settings.
• Try installing the Service Pack 1A (or later) download (Windows XP
Hands-Free recording on GNX4 doesn't work or has stopped working.
• If it was working at one point but has stopped working, try exiting Pro Tracks Plus and then restarting it (make
sure to save your project).
• Cycle power to the GNX4 before entering Pro Tracks Plus or X-Edit
• If it has never worked at all, there is a problem with USB MIDI The most probable causes are using incorrect or
incorrectly installed drivers and/or .dll or a bad USB cable.
• See the section on driver installation.
• Make sure DigiTech USB MIDI is highlighted for MIDI Input under Options>MIDI devices.
• Make sure 'Hands-Free' is set as the default setting in the Utility Menu.
• Check the utility menu handfree is set to US for recording to ProTracks or CF to record to the internal
recorder.
I can't hear audio playback from Pro Tracks Plus.
• If the 'Reamp' mode in the GNX4 is active try switching to a different mode like '
• Make sure the faders in Pro Tracks Plus are turned up.
• Check that the tracks you want to playback are un-muted.
• Go to Options->Audio->Drivers and under output drivers, select 'DigiTech USB 1-2 In/Out' and de-select
everything else.
• See the section on driver installation.
• Make sure your speakers are connected properly and the volume is turned up.
My GNX4 doesn't record to Pro Tracks Plus.
• Go to Options->Audio->Drivers and under input drivers, select 'DigiTech USB 1-2 In/Out' and 'DigiTech
USB 3-4 In Only' De-select everything else.
• Make sure the proper drivers are installed.
• See the section on driver installation.
• For an initial track, make sure '
menu.
• Make sure the track that you are recording on has the correct input assignment and that it is armed.
I can't get Re-Amping to work.
• See the Re-Amping a Guitar Track section of this Owner's Manual.
Where did my wave files go?
• Wave files all get saved to the folder specified in Options->Global, Audio Data.
My waves are low/too high in level.
• The recording signal level can be boosted or reduced using the CF/USB1-2 and USB3-4 Level controls.
Trouble Shooting Guide
™
has pops and clicks.
' mode in the GNX4 is not selected in the CF/USB 1-2 Source
®
) available from www.microsoft.com.
™
.
'.
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