Troubleshooting Guide - DigiTech GNX3000 Owner's Manual

Troubleshooting Guide

GNX3000 Owner' s Manual
Troubleshooting Guide
My computer does not recognize my GNX3000.
• If after turning on and initializing the GNX3000 the USB Active led does not
stay lit, the computer may not have correctly enumerated the GNX3000 USB
connection. The computer may give you a message stating that a USB Device is not
recognized. If this happens reboot your computer.
Audio playback from Pro Tracks Plus
1. From the Pro Tracks Plus menu bar, select Options->Audio.
2. Click the General tab.
3. Slide the ASIO Stream Reliability slider right (toward the Less CPU marker).
4. Click the Ok button.
Hands-Free recording on GNX3000 doesn't work or has stopped working.
• If it was working at one point but has stopped working, try exiting Pro Tracks Plus
and then restarting it (make sure to save your project).
• Cycle power to the GNX3000 before entering Pro Tracks Plus or X-Edit
• If it has never worked at all, there is a problem with USB MIDI The most probable
causes are using incorrect or incorrectly installed drivers and/or .dll or a bad USB
cable.
• See the section on driver installation.
• Make sure DigiTech USB MIDI is highlighted for MIDI Input under
Options>MIDI devices.
• Make sure 'Hands-Free' is set as the default setting in the Utility menu.
• Check the Utility menu handfree is set to US for recording to Pro Tracks.
I can't hear audio playback from Pro Tracks Plus.
• If the 'Reamp' mode in the GNX3000 is active try switching to a different mode like
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STEROALL
• Make sure the faders in Pro Tracks Plus are turned up.
• Check that the tracks you want to playback are un-muted.
• Go to Options->Audio->Drivers and under output drivers, select 'DigiTech USB 1-2
In/Out' and de-select everything else.
• See the section on driver installation.
• Make sure your speakers are connected properly and the volume is turned up.
My GNX3000 doesn't record to Pro Tracks Plus.
• Go to Options->Audio->Drivers and under input drivers, select 'DigiTech USB 1-2
In/Out' and 'DigiTech USB 3-4 In Only' De-select everything else.
• Make sure the proper drivers are installed.
• See the section on driver installation.
• For an initial track, make sure 'Reamp' mode in the GNX3000 is not selected in the
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has pops and clicks.
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